Question 1

Which of the following sentences is the most concisely worded?

Accepted Answer

A)  Project managers have the capability of changing specifications before the official start date. 
B)  The project manager is in charge of furnishing specifications until such time as the project gets underway. 
C)  All specifications should be provided by the project manager prior to the start of a project. 
D)  The project manager must give the engineers the revised specifications before the project starts. 
A)  Project managers have the capability of changing specifications before the official start date. 
B)  The project manager is in charge of furnishing specifications until such time as the project gets underway. 
C)  All specifications should be provided by the project manager prior to the start of a project. 
D)  The project manager must give the engineers the revised specifications before the project starts.

Question 2

With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.

Accepted Answer

The answer of With ________ construction, two or more similar...

Question 3

One way to make your messages clearer is to break up overly long sentences into shorter sentences.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following techniques can help you proofread more effectively?

Accepted Answer

A)  Always proofread using your monitor (rather than printing out a hard copy of the document). 
B)  To ensure consistency, proofread long documents from beginning to end without stopping. 
C)  Read each page backward, from the bottom to the top. 
D)  Proofread the document as soon as you complete the draft. 
A)  Always proofread using your monitor (rather than printing out a hard copy of the document). 
B)  To ensure consistency, proofread long documents from beginning to end without stopping. 
C)  Read each page backward, from the bottom to the top. 
D)  Proofread the document as soon as you complete the draft.

Question 5

Briefly describe at least three advantages of using lists in business documents.

Accepted Answer

Lists can show the sequence of your idea

Question 6

To avoid legal problems in your business messages, you should use as many hedging words (such as may or seems) as possible.

Accepted Answer

A) True 
 B)False

Question 7

If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations.

Accepted Answer

A) True 
 B)False

Question 8

At the beginning of the revision process, you should evaluate the content of your message, then review the effectiveness of its organization.

Accepted Answer

A) True 
 B)False

Question 9

Explain at least three of the steps involved in editing documents for clarity.

Accepted Answer

Editing for clarity involves breaking up

Question 10

"The qualification of the runner in the race took one hour" is an example of a sentence with a camouflaged verb.

Accepted Answer

A) True 
 B)False

Question 11

What is wrong with the following sentence? "Having stalled for two days, the assignment was now late."

Accepted Answer

A)  It contains an awkward pointer. 
B)  It lacks parallelism. 
C)  It contains a dangling modifier. 
D)  Nothing-it is grammatically correct as written. 
A)  It contains an awkward pointer. 
B)  It lacks parallelism. 
C)  It contains a dangling modifier. 
D)  Nothing-it is grammatically correct as written.

Question 12

You should strive for a sixth-grade reading level for most business messages.

Accepted Answer

A) True 
 B)False

Question 13

An electronic ________ gives you alternative words and helps you find synonyms.

Accepted Answer

The answer of An electronic ________ gives you alternative words...

Question 14

Short words are generally more vivid and easier to read than long words.

Accepted Answer

A) True 
 B)False

Question 15

Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."

Accepted Answer

The engineers collab

Question 16

When revising a document, you should

Accepted Answer

A)  try to accomplish all revision tasks in one pass, in order to finish quickly. 
B)  first look carefully for grammatical errors. 
C)  first read through it to evaluate its overall effectiveness. 
D)  pay closest attention to the document's spelling. 
A)  try to accomplish all revision tasks in one pass, in order to finish quickly. 
B)  first look carefully for grammatical errors. 
C)  first read through it to evaluate its overall effectiveness. 
D)  pay closest attention to the document's spelling.

Question 17

The "replace all" feature in word-processing programs

Accepted Answer

A)  can save you time when revising messages. 
B)  must be used with care, since it can make undesirable changes. 
C)  tracks down words or phrases and automatically changes them all. 
D)  is characterized by all of the above. 
A)  can save you time when revising messages. 
B)  must be used with care, since it can make undesirable changes. 
C)  tracks down words or phrases and automatically changes them all. 
D)  is characterized by all of the above.

Question 18

The best approach to completing your business message is to focus on the details first before addressing the document as a whole.

Accepted Answer

A) True 
 B)False

Question 19

When evaluating the work of others, you should

Accepted Answer

A)  talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
B)  make sure you understand the writer's intent before you begin suggesting or making changes. 
C)  avoid talking with the writer about the document, since other readers may not have that opportunity. 
D)  compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style. 
A)  talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
B)  make sure you understand the writer's intent before you begin suggesting or making changes. 
C)  avoid talking with the writer about the document, since other readers may not have that opportunity. 
D)  compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style.

Question 20

Using a spell checker guarantees that your documents will be free of spelling errors.

Accepted Answer

A) True 
 B)False

Exam 6: Completing Business Messages

Which of the following sentences is the most concisely worded?

With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.

One way to make your messages clearer is to break up overly long sentences into shorter sentences.

Which of the following techniques can help you proofread more effectively?

Briefly describe at least three advantages of using lists in business documents.

To avoid legal problems in your business messages, you should use as many hedging words (such as may or seems) as possible.

If you find graphics, photos, videos, and other elements online, you can use them in your own documents without worrying about copyright violations.

At the beginning of the revision process, you should evaluate the content of your message, then review the effectiveness of its organization.

Explain at least three of the steps involved in editing documents for clarity.

"The qualification of the runner in the race took one hour" is an example of a sentence with a camouflaged verb.

What is wrong with the following sentence? "Having stalled for two days, the assignment was now late."

You should strive for a sixth-grade reading level for most business messages.

An electronic ________ gives you alternative words and helps you find synonyms.

Short words are generally more vivid and easier to read than long words.

Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."

When revising a document, you should

The "replace all" feature in word-processing programs

The best approach to completing your business message is to focus on the details first before addressing the document as a whole.

When evaluating the work of others, you should

Using a spell checker guarantees that your documents will be free of spelling errors.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters