Question 1

Incremental change is far more difficult for those in the organization than is discontinuous change.

Accepted Answer

A) True 
 B)False

Question 2

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of the following themes?

Accepted Answer

A)  commitment to values 
B)  dedication to public services 
C)  pragmatic incrementalism 
D)  serving the public 
A)  commitment to values 
B)  dedication to public services 
C)  pragmatic incrementalism 
D)  serving the public

Question 3

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Accepted Answer

A) True 
 B)False

Question 4

Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?

Accepted Answer

Students should focus on the three ways

Question 5

Which of the following approaches will aid in overcoming people's normal resistance to change?

Accepted Answer

A)  involving people throughout the organization in the change process 
B)  communicating the problems inherent in the current situation 
C)  giving people time to let go of the past and embrace the future 
D)  all of these 
A)  involving people throughout the organization in the change process 
B)  communicating the problems inherent in the current situation 
C)  giving people time to let go of the past and embrace the future 
D)  all of these

Question 6

During periods of relative calm, public agencies are constantly changing.

Accepted Answer

A) True 
 B)False

Question 7

Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.

Accepted Answer

Answers will vary. Students sh

Question 8

All of the following are elements of Ott's notion of organizational culture EXCEPT for ______.

Accepted Answer

A)  organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior 
B)  organizational culture has a process of formally approving or prohibiting behaviors 
C)  organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities 
D)  organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members 
A)  organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior 
B)  organizational culture has a process of formally approving or prohibiting behaviors 
C)  organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities 
D)  organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members

Question 9

All of the following are phases of the change process EXCEPT for ______.

Accepted Answer

A)  definition 
B)  clarification 
C)  action 
D)  sustainability 
A)  definition 
B)  clarification 
C)  action 
D)  sustainability

Question 10

Which of the following types of change is initiated in times of crisis?

Accepted Answer

A)  crisis change 
B)  organic change 
C)  systematic change 
D)  dramatic change 
A)  crisis change 
B)  organic change 
C)  systematic change 
D)  dramatic change

Question 11

Which of the following types of change takes place within an organization's existing framework?

Accepted Answer

A)  incremental change 
B)  discontinuous change 
C)  strategic change 
D)  grassroots change 
A)  incremental change 
B)  discontinuous change 
C)  strategic change 
D)  grassroots change

Question 12

______ changes are highly analytical, technical, and help establish the momentum for change.

Accepted Answer

A)  Incremental 
B)  Discontinuous 
C)  Strategic 
D)  Crisis 
A)  Incremental 
B)  Discontinuous 
C)  Strategic 
D)  Crisis

Question 13

______ takes place at the local or street level and involves middle-level and supervisory-level managers.

Accepted Answer

A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Grassroots change 
A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Grassroots change

Question 14

______ is what we describe when people ask us what ideas govern our actions.

Accepted Answer

A)  Espoused theory 
B)  Theory-in-use 
C)  Spoken theory 
D)  Governing theory 
A)  Espoused theory 
B)  Theory-in-use 
C)  Spoken theory 
D)  Governing theory

Question 15

All of the following are OD strategies or techniques used to help facilitate organizational change EXCEPT for ______.

Accepted Answer

A)  T-groups 
B)  process consultation 
C)  brainstorming 
D)  survey feedback 
A)  T-groups 
B)  process consultation 
C)  brainstorming 
D)  survey feedback

Question 16

Work can be divided on the basis of all of the following EXCEPT for ______.

Accepted Answer

A)  purpose 
B)  process 
C)  place 
D)  price 
A)  purpose 
B)  process 
C)  place 
D)  price

Question 17

The team learning discipline enables people to see how human actions are connected through a system of interrelated events.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following disciplines focuses on the way in which we see the world?

Accepted Answer

A)  personal mastery 
B)  shared vision 
C)  mental models 
D)  systems thinking 
A)  personal mastery 
B)  shared vision 
C)  mental models 
D)  systems thinking

Incremental change is far more difficult for those in the organization than is discontinuous change.

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of the following themes?

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?

Which of the following approaches will aid in overcoming people's normal resistance to change?

During periods of relative calm, public agencies are constantly changing.

Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.

All of the following are elements of Ott's notion of organizational culture EXCEPT for ______.

All of the following are phases of the change process EXCEPT for ______.

Which of the following types of change is initiated in times of crisis?

Which of the following types of change takes place within an organization's existing framework?

______ changes are highly analytical, technical, and help establish the momentum for change.

______ takes place at the local or street level and involves middle-level and supervisory-level managers.

______ is what we describe when people ask us what ideas govern our actions.

All of the following are OD strategies or techniques used to help facilitate organizational change EXCEPT for ______.

Work can be divided on the basis of all of the following EXCEPT for ______.

The team learning discipline enables people to see how human actions are connected through a system of interrelated events.

Which of the following disciplines focuses on the way in which we see the world?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 12: Organizational Culture and Change

Incremental change is far more difficult for those in the organization than is discontinuous change.

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of the following themes?

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?

Which of the following approaches will aid in overcoming people's normal resistance to change?

During periods of relative calm, public agencies are constantly changing.

Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.

All of the following are elements of Ott's notion of organizational culture EXCEPT for ______.

All of the following are phases of the change process EXCEPT for ______.

Which of the following types of change is initiated in times of crisis?

Which of the following types of change takes place within an organization's existing framework?

______ changes are highly analytical, technical, and help establish the momentum for change.

______ takes place at the local or street level and involves middle-level and supervisory-level managers.

______ is what we describe when people ask us what ideas govern our actions.

All of the following are OD strategies or techniques used to help facilitate organizational change EXCEPT for ______.

Work can be divided on the basis of all of the following EXCEPT for ______.

The team learning discipline enables people to see how human actions are connected through a system of interrelated events.

Which of the following disciplines focuses on the way in which we see the world?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters