Question 1

If you have an informal or brief message to convey, the best form of interpersonal communication would be:

Accepted Answer

A)  oral. 
B)  written. 
C)  lateral. 
D)  informal. 
E)  downward. 
A)  oral. 
B)  written. 
C)  lateral. 
D)  informal. 
E)  downward.

Question 2

What is an advantage of horizontal communication?

Accepted Answer

A)  It helps a manager in addressing the concerns of his or her subordinates. 
B)  It facilitates coordination among interdependent units. 
C)  It encourages downward communication. 
D)  It facilitates formal communication between a superior and a subordinate. 
E)  It encourages upward communication. 
A)  It helps a manager in addressing the concerns of his or her subordinates. 
B)  It facilitates coordination among interdependent units. 
C)  It encourages downward communication. 
D)  It facilitates formal communication between a superior and a subordinate. 
E)  It encourages upward communication.

Question 3

Renu has the customer satisfaction statistics. In this case, Renu has:

Accepted Answer

A)  data that requires analyzing and organizing before they will be of value. 
B)  information that can be used as a basis for future actions on her part. 
C)  information that requires analyzing and organizing before it will be of value. 
D)  data that can be used as a basis for actions on her part without any further manipulation. 
E)  information that need not be analyzed. 
A)  data that requires analyzing and organizing before they will be of value. 
B)  information that can be used as a basis for future actions on her part. 
C)  information that requires analyzing and organizing before it will be of value. 
D)  data that can be used as a basis for actions on her part without any further manipulation. 
E)  information that need not be analyzed.

Question 4

_____ is an information system that supports an organization's managers by providing daily reports, schedules, plans, and budgets.

Accepted Answer

A)  Management information systems 
B)  Intranets 
C)  Podcasts 
D)  Expert systems 
E)  Personal Digital Technology 
A)  Management information systems 
B)  Intranets 
C)  Podcasts 
D)  Expert systems 
E)  Personal Digital Technology

Question 5

Which system is typically used by online retailers to take orders from customers?

Accepted Answer

A)  Transaction-processing systems 
B)  Executive support systems 
C)  Artificial intelligence 
D)  Expert systems 
E)  Personal Digital Technology 
A)  Transaction-processing systems 
B)  Executive support systems 
C)  Artificial intelligence 
D)  Expert systems 
E)  Personal Digital Technology

Question 6

Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of:

Accepted Answer

A)  transaction-processing system. 
B)  management information system. 
C)  executive support system. 
D)  expert system. 
E)  intranet. 
A)  transaction-processing system. 
B)  management information system. 
C)  executive support system. 
D)  expert system. 
E)  intranet.

Question 7

The expert system is primarily designed to:

Accepted Answer

A)  aid experts in a field in their decision-making processes. 
B)  imitate the thought processes of human experts in a particular field. 
C)  complete basic day-to-day business transactions. 
D)  process payroll for experts in a company. 
E)  aid managers in providing daily reports. 
A)  aid experts in a field in their decision-making processes. 
B)  imitate the thought processes of human experts in a particular field. 
C)  complete basic day-to-day business transactions. 
D)  process payroll for experts in a company. 
E)  aid managers in providing daily reports.

Question 8

_____ are interactive systems that locate and present information needed to analyze different types of problems.

Accepted Answer

A)  Intranets 
B)  Firewall 
C)  Blogs 
D)  Transaction-processing systems 
E)  Decision support systems 
A)  Intranets 
B)  Firewall 
C)  Blogs 
D)  Transaction-processing systems 
E)  Decision support systems

Question 9

Which of the following includes nonverbal communication?

Accepted Answer

A)  An e-mail message 
B)  A Skype video conference 
C)  A legal contract 
D)  An iTouch 
E)  A cell phone text message 
A)  An e-mail message 
B)  A Skype video conference 
C)  A legal contract 
D)  An iTouch 
E)  A cell phone text message

Question 10

Data turns into information when it is organized and presented in a way that has _____.

Accepted Answer

meaning
Information

Question 11

Bill, the HR manager at Esposito Inc., compiles the company newsletter and in the process coordinates with the managers of other departments. The communication seen in this scenario best exemplifies:

Accepted Answer

A)  vertical communication. 
B)  upward communication. 
C)  diagonal communication. 
D)  horizontal communication. 
E)  informal communication. 
A)  vertical communication. 
B)  upward communication. 
C)  diagonal communication. 
D)  horizontal communication. 
E)  informal communication.

Question 12

_____ is an approach to communication that involves the manager literally going around and having spontaneous conversations with others.

Accepted Answer

Management by wandering around
An increa

Question 13

When a politician is caught withholding information, he loses his _____ in the subject in question.

Accepted Answer

credibility
Credibility proble

Question 14

For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?

Accepted Answer

A)  Accuracy means that the information must provide a valid and reliable reflection of reality. 
B)  Accuracy means that information needs to be available in time for appropriate managerial action. 
C)  Accuracy means that information must be communicated by using the right medium. 
D)  Accuracy means that information should be analyzed. 
E)  Accuracy means that information should be complete. 
A)  Accuracy means that the information must provide a valid and reliable reflection of reality. 
B)  Accuracy means that information needs to be available in time for appropriate managerial action. 
C)  Accuracy means that information must be communicated by using the right medium. 
D)  Accuracy means that information should be analyzed. 
E)  Accuracy means that information should be complete.

Question 15

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

Accepted Answer

A)  Downward communication 
B)  Vertical communication 
C)  Horizontal communication 
D)  Upward communication 
E)  Grapevine communication 
A)  Downward communication 
B)  Vertical communication 
C)  Horizontal communication 
D)  Upward communication 
E)  Grapevine communication

Question 16

_____ communication blurs the differences between oral and written communication and can help each be more effective.

Accepted Answer

Digital
Digital communication

Question 17

What is an advantage of the decision support system(DSS)?

Accepted Answer

A)  DSSs use artificial intelligence. 
B)  DSSs do not require data analysis tools. 
C)  DSSs can imitate human behavior. 
D)  DSSs are devoted exclusively to specific problems. 
E)  DSSs serve both specific as well as general purposes. 
A)  DSSs use artificial intelligence. 
B)  DSSs do not require data analysis tools. 
C)  DSSs can imitate human behavior. 
D)  DSSs are devoted exclusively to specific problems. 
E)  DSSs serve both specific as well as general purposes.

Question 18

Which of the following problems arise when a receiver is sent more information than he or she can effectively handle?

Accepted Answer

A)  Overload 
B)  Language differences 
C)  Prejudice 
D)  Lack of credibility 
E)  Poor listening habits 
A)  Overload 
B)  Language differences 
C)  Prejudice 
D)  Lack of credibility 
E)  Poor listening habits

Question 19

Which of the following is a medium for transmitting an oral message within an organization?

Accepted Answer

A)  A memo 
B)  A report 
C)  Meetings 
D)  E-mail messages 
E)  A handwritten note 
A)  A memo 
B)  A report 
C)  Meetings 
D)  E-mail messages 
E)  A handwritten note

Question 20

Wi-Fi technology is further extending the impact of _____ technology.

Accepted Answer

personal digital
Wi-

If you have an informal or brief message to convey, the best form of interpersonal communication would be:

What is an advantage of horizontal communication?

Renu has the customer satisfaction statistics. In this case, Renu has:

_____ is an information system that supports an organization's managers by providing daily reports, schedules, plans, and budgets.

Which system is typically used by online retailers to take orders from customers?

Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of:

The expert system is primarily designed to:

_____ are interactive systems that locate and present information needed to analyze different types of problems.

Which of the following includes nonverbal communication?

Data turns into information when it is organized and presented in a way that has _____.

Bill, the HR manager at Esposito Inc., compiles the company newsletter and in the process coordinates with the managers of other departments. The communication seen in this scenario best exemplifies:

_____ is an approach to communication that involves the manager literally going around and having spontaneous conversations with others.

When a politician is caught withholding information, he loses his _____ in the subject in question.

For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

_____ communication blurs the differences between oral and written communication and can help each be more effective.

What is an advantage of the decision support system(DSS)?

Which of the following problems arise when a receiver is sent more information than he or she can effectively handle?

Which of the following is a medium for transmitting an oral message within an organization?

Wi-Fi technology is further extending the impact of _____ technology.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 12: Communication in Organizations

If you have an informal or brief message to convey, the best form of interpersonal communication would be:

What is an advantage of horizontal communication?

Renu has the customer satisfaction statistics. In this case, Renu has:

_____ is an information system that supports an organization's managers by providing daily reports, schedules, plans, and budgets.

Which system is typically used by online retailers to take orders from customers?

Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of:

The expert system is primarily designed to:

_____ are interactive systems that locate and present information needed to analyze different types of problems.

Which of the following includes nonverbal communication?

Data turns into information when it is organized and presented in a way that has _____.

Bill, the HR manager at Esposito Inc., compiles the company newsletter and in the process coordinates with the managers of other departments. The communication seen in this scenario best exemplifies:

_____ is an approach to communication that involves the manager literally going around and having spontaneous conversations with others.

When a politician is caught withholding information, he loses his _____ in the subject in question.

For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

_____ communication blurs the differences between oral and written communication and can help each be more effective.

What is an advantage of the decision support system(DSS)?

Which of the following problems arise when a receiver is sent more information than he or she can effectively handle?

Which of the following is a medium for transmitting an oral message within an organization?

Wi-Fi technology is further extending the impact of _____ technology.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters