Question 1

_____ is the process of transmitting information from one person to another.

Accepted Answer

Communication
Commun

Question 2

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Conflicting or inconsistent signals

Accepted Answer

A) Individual barrier 
B) Organizational barrier 
A) Individual barrier 
B) Organizational barrier

Question 3

Which of the following is a characteristic of intranets?

Accepted Answer

A)  They allow selected outsiders limited access to an organization's internal information system. 
B)  They use artificial intelligence. 
C)  They restrict the use of firewall. 
D)  They are used for inter-organizational transactions. 
E)  They operate within the boundaries of a single organization. 
A)  They allow selected outsiders limited access to an organization's internal information system. 
B)  They use artificial intelligence. 
C)  They restrict the use of firewall. 
D)  They are used for inter-organizational transactions. 
E)  They operate within the boundaries of a single organization.

Question 4

Which of the following is a disadvantage of oral communication?

Accepted Answer

A)  It is prone to being inaccurate. 
B)  It is hard to use. 
C)  It creates obstacles in giving feedback. 
D)  It is not comfortable for managers. 
E)  It requires considerable amount of preparation. 
A)  It is prone to being inaccurate. 
B)  It is hard to use. 
C)  It creates obstacles in giving feedback. 
D)  It is not comfortable for managers. 
E)  It requires considerable amount of preparation.

Question 5

Decentralized networks tend to perform better when a group's task is _____.

Accepted Answer

A)  simple and nonroutine 
B)  complex and nonroutine 
C)  simple and conventional 
D)  complex and routine 
E)  simple and routine 
A)  simple and nonroutine 
B)  complex and nonroutine 
C)  simple and conventional 
D)  complex and routine 
E)  simple and routine

Question 6

Businesses are using social media in new ways to communicate. Passengers using the services of Delta can buy tickets on Delta's Facebook page. This is a change in _____ systems.

Accepted Answer

A)  transaction-processing 
B)  management information 
C)  expert 
D)  decision support 
E)  integrated 
A)  transaction-processing 
B)  management information 
C)  expert 
D)  decision support 
E)  integrated

Question 7

Which of the following is the result of more corporations moving facilities from inner cities to suburbs?

Accepted Answer

A)  It has led to a decrease in informal communication in organizations. 
B)  It has led to a decrease in instances of management by wandering around. 
C)  It has led to the elimination of the traditional grapevine. 
D)  It has led to more employees talking less and less to others outside their organization and more and more to one another. 
E)  It has led to more employees being suspicious of their colleagues and relying on the formal network of communication rather than the grapevine. 
A)  It has led to a decrease in informal communication in organizations. 
B)  It has led to a decrease in instances of management by wandering around. 
C)  It has led to the elimination of the traditional grapevine. 
D)  It has led to more employees talking less and less to others outside their organization and more and more to one another. 
E)  It has led to more employees being suspicious of their colleagues and relying on the formal network of communication rather than the grapevine.

Question 8

Centralized networks perform with greater efficiency and accuracy when a task is _____.

Accepted Answer

A)  simple and routine 
B)  simple and unconventional 
C)  complex and routine 
D)  complex and conventional 
E)  simple and nonroutine 
A)  simple and routine 
B)  simple and unconventional 
C)  complex and routine 
D)  complex and conventional 
E)  simple and nonroutine

Question 9

Which of the following is an integral characteristic of effective communication?

Accepted Answer

A)  The oral mode of transmission used by the speaker 
B)  The overload of information provided to the listener by the speaker 
C)  The message received by the listener is close to the meaning intended by the speaker 
D)  The advanced information technology used by the speaker to communicate 
E)  The presence of noise in the communication process 
A)  The oral mode of transmission used by the speaker 
B)  The overload of information provided to the listener by the speaker 
C)  The message received by the listener is close to the meaning intended by the speaker 
D)  The advanced information technology used by the speaker to communicate 
E)  The presence of noise in the communication process

Question 10

Which of the following statements about the grapevine is true?

Accepted Answer

A)  It should be avoided when information needs to be transmitted quickly. 
B)  It can permeate an entire organization. 
C)  It is a useful way to transmit confidential information. 
D)  It is limited to the boundaries of an organization. 
E)  It is a formal network of communication. 
A)  It should be avoided when information needs to be transmitted quickly. 
B)  It can permeate an entire organization. 
C)  It is a useful way to transmit confidential information. 
D)  It is limited to the boundaries of an organization. 
E)  It is a formal network of communication.

Question 11

Boeing's information system shares quality control information with its suppliers. This is an example of a(n):

Accepted Answer

A)  intranet. 
B)  extranet. 
C)  Internet. 
D)  executive support system. 
E)  decision support systems. 
A)  intranet. 
B)  extranet. 
C)  Internet. 
D)  executive support system. 
E)  decision support systems.

Question 12

Intranets differ from extranets in that:

Accepted Answer

A)  they allow selected suppliers outside the company limited access to an organization's internal information system. 
B)  they allow the exchange of mails. 
C)  they do not use firewalls. 
D)  they are used for inter-organizational transactions. 
E)  they do not allow outsiders access to an organization's internal organization system. 
A)  they allow selected suppliers outside the company limited access to an organization's internal information system. 
B)  they allow the exchange of mails. 
C)  they do not use firewalls. 
D)  they are used for inter-organizational transactions. 
E)  they do not allow outsiders access to an organization's internal organization system.

Question 13

Which of the following is most likely to be used for basic transactions such as approving claims at insurance companies?

Accepted Answer

A)  Maintenance operations center advisor 
B)  Podcasts 
C)  Transaction-processing systems 
D)  Expert systems 
E)  Personal Digital Technology 
A)  Maintenance operations center advisor 
B)  Podcasts 
C)  Transaction-processing systems 
D)  Expert systems 
E)  Personal Digital Technology

Question 14

Compare vertical and horizontal communication.

Accepted Answer

Vertical communication is communication

Question 15

Willie asks Louise, "How are sales?" and Louise responds, "1.3 million dollars." Louise is providing _____ to Willie.

Accepted Answer

A)  conclusions 
B)  evidence 
C)  compilations 
D)  information 
E)  data 
A)  conclusions 
B)  evidence 
C)  compilations 
D)  information 
E)  data

Question 16

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information presents the manager with all the known, relevant facts.

Accepted Answer

The answer of Match the following numbered items with the...

Question 17

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Language differences

Accepted Answer

A) Individual barrier 
B) Organizational barrier 
A) Individual barrier 
B) Organizational barrier

Question 18

The Transaction-processing systems for first-level (operational) activities:

Accepted Answer

A)  is well defined, with predetermined data requirements. 
B)  follows different steps to complete the transactions in a system. 
C)  uses artificial intelligence. 
D)  is an interactive system that locates and presents information needed to support a decision-making process. 
E)  can be defined as the construction of computer systems, both hardware and software, to imitate human behavior. 
A)  is well defined, with predetermined data requirements. 
B)  follows different steps to complete the transactions in a system. 
C)  uses artificial intelligence. 
D)  is an interactive system that locates and presents information needed to support a decision-making process. 
E)  can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

Question 19

Unlike verbal communication, nonverbal communication:

Accepted Answer

A)  conveys less of the content of a message. 
B)  relies on association of words. 
C)  conveys message content indirectly. 
D)  includes telephone conversations. 
E)  includes e-mail transactions. 
A)  conveys less of the content of a message. 
B)  relies on association of words. 
C)  conveys message content indirectly. 
D)  includes telephone conversations. 
E)  includes e-mail transactions.

Question 20

The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is:

Accepted Answer

A)  horizontal. 
B)  oral. 
C)  downward. 
D)  written. 
E)  upward. 
A)  horizontal. 
B)  oral. 
C)  downward. 
D)  written. 
E)  upward.

_____ is the process of transmitting information from one person to another.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflicting or inconsistent signals

Which of the following is a characteristic of intranets?

Which of the following is a disadvantage of oral communication?

Decentralized networks tend to perform better when a group's task is _____.

Businesses are using social media in new ways to communicate. Passengers using the services of Delta can buy tickets on Delta's Facebook page. This is a change in _____ systems.

Which of the following is the result of more corporations moving facilities from inner cities to suburbs?

Centralized networks perform with greater efficiency and accuracy when a task is _____.

Which of the following is an integral characteristic of effective communication?

Which of the following statements about the grapevine is true?

Boeing's information system shares quality control information with its suppliers. This is an example of a(n):

Intranets differ from extranets in that:

Which of the following is most likely to be used for basic transactions such as approving claims at insurance companies?

Compare vertical and horizontal communication.

Willie asks Louise, "How are sales?" and Louise responds, "1.3 million dollars." Louise is providing _____ to Willie.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information presents the manager with all the known, relevant facts.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Language differences

The Transaction-processing systems for first-level (operational) activities:

Unlike verbal communication, nonverbal communication:

The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 12: Communication in Organizations

_____ is the process of transmitting information from one person to another.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflicting or inconsistent signals

Which of the following is a characteristic of intranets?

Which of the following is a disadvantage of oral communication?

Decentralized networks tend to perform better when a group's task is _____.

Businesses are using social media in new ways to communicate. Passengers using the services of Delta can buy tickets on Delta's Facebook page. This is a change in _____ systems.

Which of the following is the result of more corporations moving facilities from inner cities to suburbs?

Centralized networks perform with greater efficiency and accuracy when a task is _____.

Which of the following is an integral characteristic of effective communication?

Which of the following statements about the grapevine is true?

Boeing's information system shares quality control information with its suppliers. This is an example of a(n):

Intranets differ from extranets in that:

Which of the following is most likely to be used for basic transactions such as approving claims at insurance companies?

Compare vertical and horizontal communication.

Willie asks Louise, "How are sales?" and Louise responds, "1.3 million dollars." Louise is providing _____ to Willie.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information presents the manager with all the known, relevant facts.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Language differences

The Transaction-processing systems for first-level (operational) activities:

Unlike verbal communication, nonverbal communication:

The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters