Question 1

Cultural intelligence includes two components that work together: cognitive and emotional.

Accepted Answer

A) True 
 B)False

Question 2

Perhaps the most difficult aspect of managing globally relates to ____.

Accepted Answer

A)  cultural differences 
B)  timezone differences 
C)  language differences 
D)  handshake style differences 
A)  cultural differences 
B)  timezone differences 
C)  language differences 
D)  handshake style differences

Question 3

In general African Americans feel less accepted in their organizations and __________.

Accepted Answer

A)  perceive themselves to have less discretion on their jobs 
B)  reach career plateaus earlier than whites 
C)  receive lower ratings on job performance 
D)  all of these 
A)  perceive themselves to have less discretion on their jobs 
B)  reach career plateaus earlier than whites 
C)  receive lower ratings on job performance 
D)  all of these

Question 4

Which of the following are low in assertiveness?

Accepted Answer

A)  Norway 
B)  Spain 
C)  Austria 
D)  the United States 
A)  Norway 
B)  Spain 
C)  Austria 
D)  the United States

Question 5

One study found that women managers are rarely perceived by their peers and supervisors as both ________ and _________.

Accepted Answer

A)  models, mentors 
B)  competent, likable 
C)  tough, abrasive 
D)  all of these 
A)  models, mentors 
B)  competent, likable 
C)  tough, abrasive 
D)  all of these

Question 6

Americans typically negotiate in a(n) ____.

Accepted Answer

A)  emotionally sensitive way 
B)  high-context communication style 
C)  strictly businesslike way 
D)  saving face style 
A)  emotionally sensitive way 
B)  high-context communication style 
C)  strictly businesslike way 
D)  saving face style

Question 7

Culture is ___ .

Accepted Answer

A)  intangible 
B)  difficult for outsiders to learn 
C)  pervasive 
D)  all of these 
A)  intangible 
B)  difficult for outsiders to learn 
C)  pervasive 
D)  all of these

Question 8

If a country has high power distance, people will ____ inequality in power among people.

Accepted Answer

A)  desire 
B)  frown upon 
C)  not accept 
D)  accept 
A)  desire 
B)  frown upon 
C)  not accept 
D)  accept

Question 9

Judy is a manager at IBM. She has two subordinates and she prefers to give them projects that they collaborate on instead of compete on. This is typical of a woman manager.

Accepted Answer

A) True 
 B)False

Question 10

What are four tips to keep in mind in reference to your challenge as a manager? Identify and explain which one of these you think is most important.

Accepted Answer

1. Develop a personal, long-rage vision

Question 11

Give four examples of nonverbal signals/body language that can be perceived as less powerful and credible in U.S. organizations.

Accepted Answer

1. Tilt your head a lot.
2. Av

Question 12

Abdul is a Muslim, and he is allowed to take a few extra breaks each day to perform his prayers. Jake, his co-worker, is annoyed that Abdul gets "special treatment," which he thinks is unfair. Jake is exhibiting _____.

Accepted Answer

A)  nationality syndrome 
B)  culture orientation 
C)  ethnocentrism 
D)  ethnorelativism 
A)  nationality syndrome 
B)  culture orientation 
C)  ethnocentrism 
D)  ethnorelativism

Question 13

What type of managers can move organizations toward a more inclusive culture?

Accepted Answer

A)  laid back, empathetic managers 
B)  strong, culturally sensitive managers 
C)  disabled managers 
D)  active managers 
A)  laid back, empathetic managers 
B)  strong, culturally sensitive managers 
C)  disabled managers 
D)  active managers

Question 14

In American organizations, the following are some body language that will cause people to not take you seriously: Tilt your head a lot, wait your turn, and speak up.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following is part of the inclusive definition of diversity but not part of the traditional definition of diversity?

Accepted Answer

A)  Gender 
B)  Lifestyle 
C)  Parent 
D)  Race 
A)  Gender 
B)  Lifestyle 
C)  Parent 
D)  Race

Question 16

People in ___ cultures find challenge and recognition motivating factors.

Accepted Answer

A)  all 
B)  some 
C)  zero 
D)  high power distance 
A)  all 
B)  some 
C)  zero 
D)  high power distance

Question 17

Although blatant discrimination is not as widespread as it was in the past, _____ in the workplace often shows up in subtle ways.

Accepted Answer

A)  delegation 
B)  bias 
C)  responsibility 
D)  meetings 
A)  delegation 
B)  bias 
C)  responsibility 
D)  meetings

Question 18

Which of the following is a way to increase your CQ?

Accepted Answer

A)  studying other languages 
B)  studying other cultures 
C)  forming relationships with people from other countries 
D)  all of these 
A)  studying other languages 
B)  studying other cultures 
C)  forming relationships with people from other countries 
D)  all of these

Question 19

Many US managers fail to recognize that the behaviors that typically govern how business is done in the United States don't translate to the rest of the world.

Accepted Answer

A) True 
 B)False

Question 20

Many managers are ____ to handle diversity issues.

Accepted Answer

A)  prepared 
B)  not prepared 
C)  eager 
D)  trained 
A)  prepared 
B)  not prepared 
C)  eager 
D)  trained

Cultural intelligence includes two components that work together: cognitive and emotional.

Perhaps the most difficult aspect of managing globally relates to ____.

In general African Americans feel less accepted in their organizations and __________.

Which of the following are low in assertiveness?

One study found that women managers are rarely perceived by their peers and supervisors as both and _.

Americans typically negotiate in a(n) ____.

Culture is ___ .

If a country has high power distance, people will ____ inequality in power among people.

Judy is a manager at IBM. She has two subordinates and she prefers to give them projects that they collaborate on instead of compete on. This is typical of a woman manager.

What are four tips to keep in mind in reference to your challenge as a manager? Identify and explain which one of these you think is most important.

Give four examples of nonverbal signals/body language that can be perceived as less powerful and credible in U.S. organizations.

Abdul is a Muslim, and he is allowed to take a few extra breaks each day to perform his prayers. Jake, his co-worker, is annoyed that Abdul gets "special treatment," which he thinks is unfair. Jake is exhibiting _____.

What type of managers can move organizations toward a more inclusive culture?

In American organizations, the following are some body language that will cause people to not take you seriously: Tilt your head a lot, wait your turn, and speak up.

Which one of the following is part of the inclusive definition of diversity but not part of the traditional definition of diversity?

People in ___ cultures find challenge and recognition motivating factors.

Although blatant discrimination is not as widespread as it was in the past, _____ in the workplace often shows up in subtle ways.

Which of the following is a way to increase your CQ?

Many US managers fail to recognize that the behaviors that typically govern how business is done in the United States don't translate to the rest of the world.

Many managers are ____ to handle diversity issues.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 15: Managing Cross Culturally

Cultural intelligence includes two components that work together: cognitive and emotional.

Perhaps the most difficult aspect of managing globally relates to ____.

In general African Americans feel less accepted in their organizations and __________.

Which of the following are low in assertiveness?

One study found that women managers are rarely perceived by their peers and supervisors as both ________ and _________.

Americans typically negotiate in a(n) ____.

Culture is ___ .

If a country has high power distance, people will ____ inequality in power among people.

Judy is a manager at IBM. She has two subordinates and she prefers to give them projects that they collaborate on instead of compete on. This is typical of a woman manager.

What are four tips to keep in mind in reference to your challenge as a manager? Identify and explain which one of these you think is most important.

Give four examples of nonverbal signals/body language that can be perceived as less powerful and credible in U.S. organizations.

Abdul is a Muslim, and he is allowed to take a few extra breaks each day to perform his prayers. Jake, his co-worker, is annoyed that Abdul gets "special treatment," which he thinks is unfair. Jake is exhibiting _____.

What type of managers can move organizations toward a more inclusive culture?

In American organizations, the following are some body language that will cause people to not take you seriously: Tilt your head a lot, wait your turn, and speak up.

Which one of the following is part of the inclusive definition of diversity but not part of the traditional definition of diversity?

People in ___ cultures find challenge and recognition motivating factors.

Although blatant discrimination is not as widespread as it was in the past, _____ in the workplace often shows up in subtle ways.

Which of the following is a way to increase your CQ?

Many US managers fail to recognize that the behaviors that typically govern how business is done in the United States don't translate to the rest of the world.

Many managers are ____ to handle diversity issues.

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

People With Coaching, Delegation, and Deliberate Practice

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Positive Leadership

Managing Personal and Organizational Change

Filters

One study found that women managers are rarely perceived by their peers and supervisors as both and _.