Question 1

The coach's role is to_________, observe, _________, and provide feedback.

Accepted Answer

A)  criticize, invoke arguments 
B)  actively listen, question 
C)  do nothing, threaten 
D)  train, instruct 
A)  criticize, invoke arguments 
B)  actively listen, question 
C)  do nothing, threaten 
D)  train, instruct

Question 2

What are some characteristics of traditional management?

Accepted Answer

A)  person in charge telling followers what to do 
B)  directing and controlling behavior 
C)  judging employees' performance 
D)  all of these 
A)  person in charge telling followers what to do 
B)  directing and controlling behavior 
C)  judging employees' performance 
D)  all of these

Question 3

When delegating work as a method to develop employees, it is important to help subordinates be successful by offering the right mix of ________

Accepted Answer

A)  support, guidance, resources 
B)  tasks, support, guidance 
C)  guidance, resources, difficulty 
D)  information, policies, resources 
A)  support, guidance, resources 
B)  tasks, support, guidance 
C)  guidance, resources, difficulty 
D)  information, policies, resources

Question 4

What does it mean to give employees enough authority to carry out the task?

Accepted Answer

A)  It means allowing the employee to actively listen to the coach. 
B)  It means letting the employee develop a sign of leadership. 
C)  It means giving them the necessary resources and arranging cooperation from others. 
D)  none of these 
A)  It means allowing the employee to actively listen to the coach. 
B)  It means letting the employee develop a sign of leadership. 
C)  It means giving them the necessary resources and arranging cooperation from others. 
D)  none of these

Question 5

When Samuel realized that his employee, Dani, was a perfectionist, he sat down with her and explained how her actions were inefficient and actually lowered her performance rating because she didn't accomplish all that she was expected to do on time. She was surprised, but she quickly understood his point of view. He asked her if she would like his help in learning to overcome this problem, and she welcomed it. This is an example of:

Accepted Answer

A)  mutual agreement 
B)  time 
C)  commitment 
D)  openness 
A)  mutual agreement 
B)  time 
C)  commitment 
D)  openness

Question 6

What is the best first step for gathering information in the engagement stage?

Accepted Answer

A)  Listen to the employee 
B)  Directly observe the employee's work performance 
C)  Ask open-ended questions 
D)  Provide feedback 
A)  Listen to the employee 
B)  Directly observe the employee's work performance 
C)  Ask open-ended questions 
D)  Provide feedback

Question 7

Successful managerial coaching encompasses eight steps within three stages. In chronological order, list these stages and steps and then explain why each one is important.

Accepted Answer

Stage 1: Planning
Step 1: Prepare mental

Question 8

Deliberate practice involves __________.

Accepted Answer

A)  obtaining immediate feedback 
B)  stretching yourself with specific activities and goals 
C)  concentrating as much on technique as on outcome 
D)  all of these 
A)  obtaining immediate feedback 
B)  stretching yourself with specific activities and goals 
C)  concentrating as much on technique as on outcome 
D)  all of these

Question 9

What is something both sports coaches and managerial coaches have to do?

Accepted Answer

A)  win 
B)  make big profits 
C)  bring out the best in others rather than do the job themselves 
D)  all of these 
A)  win 
B)  make big profits 
C)  bring out the best in others rather than do the job themselves 
D)  all of these

Question 10

________ is essential for coaching, because a change in behavior requires thoughtful intention and practice.

Accepted Answer

A)  Mental preparation 
B)  Selfishness 
C)  Procrastination 
D)  Selflessness 
A)  Mental preparation 
B)  Selfishness 
C)  Procrastination 
D)  Selflessness

Question 11

Now that Dani has agreed to accept some coaching from her boss, Samuel, they need to make a plan. What is the first thing they should do?

Accepted Answer

A)  Discuss his or her future opportunities with the company 
B)  Discuss his or her downfalls 
C)  Discuss his or her goals and expectations of coaching 
D)  Discuss his or her pay scale 
A)  Discuss his or her future opportunities with the company 
B)  Discuss his or her downfalls 
C)  Discuss his or her goals and expectations of coaching 
D)  Discuss his or her pay scale

Question 12

When you act as a coach, ______ is essential.

Accepted Answer

A)  active listening 
B)  being impatient 
C)  not paying attention 
D)  hiding your emotions 
A)  active listening 
B)  being impatient 
C)  not paying attention 
D)  hiding your emotions

Question 13

Deliberate practice is designed specifically to improve ______.

Accepted Answer

A)  flow 
B)  learning 
C)  performance 
D)  diligence 
A)  flow 
B)  learning 
C)  performance 
D)  diligence

Question 14

With this type of managerial coaching, the individual being coached has the freedom to think through the dynamics of the problem and come up with his or her own answers in a supportive environment.

Accepted Answer

A)  directive 
B)  behavioral 
C)  collective 
D)  non-directive 
A)  directive 
B)  behavioral 
C)  collective 
D)  non-directive

Question 15

What can be defined as information about work or personal performance that enables a person to change his or her behavior?

Accepted Answer

A)  compassion 
B)  accomplishments 
C)  coaching feedback 
D)  self-awareness 
A)  compassion 
B)  accomplishments 
C)  coaching feedback 
D)  self-awareness

Question 16

If, as a manager, you decide to become a coach to one or more direct reports, you will need to change your mindset from being a "doer " to being a person who "helps others do."

Accepted Answer

A) True 
 B)False

Question 17

What are some things you, as a manager, should not do once you've delegated a task?

Accepted Answer

A)  Be critical 
B)  Give advice 
C)  Leave the completion date open-ended 
D)  all of these 
A)  Be critical 
B)  Give advice 
C)  Leave the completion date open-ended 
D)  all of these

Question 18

In reality, coaching is _____ a combination of the directive and non-directive coaching.

Accepted Answer

A)  often 
B)  never 
C)  rarely 
D)  always 
A)  often 
B)  never 
C)  rarely 
D)  always

Question 19

What are the five elements of deliberate practice?

Accepted Answer

1. Deliberate practice is designed to im

Question 20

When delegating, what should be communicated with the employee up front?

Accepted Answer

A)  his or her responsibility 
B)  agree on an overall goal or outcome 
C)  create benchmarks to monitor progress 
D)  all of these 
A)  his or her responsibility 
B)  agree on an overall goal or outcome 
C)  create benchmarks to monitor progress 
D)  all of these

The coach's role is to_, observe, _, and provide feedback.

What are some characteristics of traditional management?

When delegating work as a method to develop employees, it is important to help subordinates be successful by offering the right mix of ________

What does it mean to give employees enough authority to carry out the task?

What is the best first step for gathering information in the engagement stage?

Successful managerial coaching encompasses eight steps within three stages. In chronological order, list these stages and steps and then explain why each one is important.

Deliberate practice involves __________.

What is something both sports coaches and managerial coaches have to do?

________ is essential for coaching, because a change in behavior requires thoughtful intention and practice.

Now that Dani has agreed to accept some coaching from her boss, Samuel, they need to make a plan. What is the first thing they should do?

When you act as a coach, ______ is essential.

Deliberate practice is designed specifically to improve ______.

With this type of managerial coaching, the individual being coached has the freedom to think through the dynamics of the problem and come up with his or her own answers in a supportive environment.

What can be defined as information about work or personal performance that enables a person to change his or her behavior?

If, as a manager, you decide to become a coach to one or more direct reports, you will need to change your mindset from being a "doer " to being a person who "helps others do."

What are some things you, as a manager, should not do once you've delegated a task?

In reality, coaching is _____ a combination of the directive and non-directive coaching.

What are the five elements of deliberate practice?

When delegating, what should be communicated with the employee up front?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

Exam 10: People With Coaching, Delegation, and Deliberate Practice

The coach's role is to_________, observe, _________, and provide feedback.

What are some characteristics of traditional management?

When delegating work as a method to develop employees, it is important to help subordinates be successful by offering the right mix of ________

What does it mean to give employees enough authority to carry out the task?

What is the best first step for gathering information in the engagement stage?

Successful managerial coaching encompasses eight steps within three stages. In chronological order, list these stages and steps and then explain why each one is important.

Deliberate practice involves __________.

What is something both sports coaches and managerial coaches have to do?

________ is essential for coaching, because a change in behavior requires thoughtful intention and practice.

Now that Dani has agreed to accept some coaching from her boss, Samuel, they need to make a plan. What is the first thing they should do?

When you act as a coach, ______ is essential.

Deliberate practice is designed specifically to improve ______.

With this type of managerial coaching, the individual being coached has the freedom to think through the dynamics of the problem and come up with his or her own answers in a supportive environment.

What can be defined as information about work or personal performance that enables a person to change his or her behavior?

If, as a manager, you decide to become a coach to one or more direct reports, you will need to change your mindset from being a "doer " to being a person who "helps others do."

What are some things you, as a manager, should not do once you've delegated a task?

In reality, coaching is _____ a combination of the directive and non-directive coaching.

What are the five elements of deliberate practice?

When delegating, what should be communicated with the employee up front?

Introduction

Your Manager Strengths and Weaknesses

Learning About Yourself

Managing Yourself to Get Things Done

Creative Problem Solving

How Managers Communicate

Becoming an Ethical Manager

Motivating for Performance

Getting Things Done Through Networks, Relationships, and Soft Power

Handling Difficult Conversations, Conflict, and Negotiation

Managing Your Boss

Managing Teams

Achieving Desired Outcomes: Getting the Right People and Managing Performance

Managing Cross Culturally

Positive Leadership

Managing Personal and Organizational Change

Filters

The coach's role is to_, observe, _, and provide feedback.