Question 1

In the context of active practice, spaced practice occurs when a person performs all the practice at once.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true about e-learning?

Accepted Answer

A)  Financial service companies were among the last to use Internet training. 
B)  E-learning is not flexible enough to be used for off-the job training. 
C)  E-learning provides easy access to more employees than does conventional training. 
D)  E-learning is relatively more expensive per trainee than conventional training methods. 
A)  Financial service companies were among the last to use Internet training. 
B)  E-learning is not flexible enough to be used for off-the job training. 
C)  E-learning provides easy access to more employees than does conventional training. 
D)  E-learning is relatively more expensive per trainee than conventional training methods.

Question 3

How do simulations differ from games?

Accepted Answer

Simulations and games are not the same t

Question 4

What does the actual delivery of training involve?

Accepted Answer

Once training has been designed, the act

Question 5

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

Accepted Answer

A)  the results approach 
B)  benchmarking 
C)  cost/benefit analysis 
D)  return on investment analysis approach 
A)  the results approach 
B)  benchmarking 
C)  cost/benefit analysis 
D)  return on investment analysis approach

Question 6

How can an organization determine if its training expenditures are cost effective?

Accepted Answer

Training results can be assessed on the

Question 7

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

Accepted Answer

A)  behavior modeling. 
B)  massed practice. 
C)  immediate confirmation. 
D)  active practice. 
A)  behavior modeling. 
B)  massed practice. 
C)  immediate confirmation. 
D)  active practice.

Question 8

A problem with the pre-/post-measure of evaluating training is:

Accepted Answer

A)  the difficulty of constructing a good test. 
B)  the difficulty of knowing whether employees were randomly assigned to the control group. 
C)  being unable to act quickly during organizational emergencies. 
D)  knowing if the training was responsible for any changes in performance. 
A)  the difficulty of constructing a good test. 
B)  the difficulty of knowing whether employees were randomly assigned to the control group. 
C)  being unable to act quickly during organizational emergencies. 
D)  knowing if the training was responsible for any changes in performance.

Question 9

Combining pre-/post-measure with a control group is an effective training evaluation design.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is true about on-the-job training (OJT)?

Accepted Answer

A)  It is less disruptive to the work flow than other types of employee training methods. 
B)  It is flexible and relevant to what employees do. 
C)  It is more expensive than classroom training. 
D)  It is typically outsourced to external firms. 
A)  It is less disruptive to the work flow than other types of employee training methods. 
B)  It is flexible and relevant to what employees do. 
C)  It is more expensive than classroom training. 
D)  It is typically outsourced to external firms.

Question 11

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Accepted Answer

A)  reaction-level 
B)  learning-level 
C)  results-level 
D)  behavior-level 
A)  reaction-level 
B)  learning-level 
C)  results-level 
D)  behavior-level

Question 12

EarthShapers Inc., a manufacturer of heavy construction equipments based in U.S.A., maintains large sales and support operations overseas. Before sending new employees to its operations in Japan, it requires the employees to take courses in Japanese history and culture so that they can adjust more easily to living in Japan. This training focuses on the _____ component of international competence training.

Accepted Answer

A)  cognitive 
B)  conceptual 
C)  emotional 
D)  behavioral 
A)  cognitive 
B)  conceptual 
C)  emotional 
D)  behavioral

Question 13

Which of the following best exemplifies cooperative training?

Accepted Answer

A)  A medical school that uses simulations where the students can perform operations without harming real patients 
B)  An e-learning program on corporate leadership in which the trainee interacts with the trainer and other trainees via a blog 
C)  On-the-job training in an IT firm wherein a supervisor works closely and continuously with subordinates 
D)  A community college program in solar panel installation partnering with solar panel installation companies providing internships 
A)  A medical school that uses simulations where the students can perform operations without harming real patients 
B)  An e-learning program on corporate leadership in which the trainee interacts with the trainer and other trainees via a blog 
C)  On-the-job training in an IT firm wherein a supervisor works closely and continuously with subordinates 
D)  A community college program in solar panel installation partnering with solar panel installation companies providing internships

Question 14

Cole, the director of training for a manufacturer of heavy equipments, is designing a training program for new sales representatives. The sales representatives need to be able to memorize and recall the exact details from the company catalog regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole's training program would be most effective if he designed it based on _____ practice.

Accepted Answer

A)  computer-based 
B)  spaced 
C)  massed 
D)  passive 
A)  computer-based 
B)  spaced 
C)  massed 
D)  passive

Question 15

One way to aid transfer of training to job situations is to ensure that:

Accepted Answer

A)  the trainers have high levels of self-efficacy. 
B)  the trainees are not troubled with follow-up exercises. 
C)  the trainers focus primarily on informal training. 
D)  the training mirrors the job context as much as possible. 
A)  the trainers have high levels of self-efficacy. 
B)  the trainees are not troubled with follow-up exercises. 
C)  the trainers focus primarily on informal training. 
D)  the training mirrors the job context as much as possible.

Question 16

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

Accepted Answer

A)  a return-on-investment analysis. 
B)  a net gain calculation. 
C)  an actual versus proposed budget comparison. 
D)  a results evaluation. 
A)  a return-on-investment analysis. 
B)  a net gain calculation. 
C)  an actual versus proposed budget comparison. 
D)  a results evaluation.

Question 17

How has the information age changed the concept of competitive advantage?

Accepted Answer

For much of history, competitive advanta

Question 18

What are some of the common classifications of training?

Accepted Answer

Training can be designed to meet many ob

Question 19

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

Accepted Answer

A) True 
 B)False

Question 20

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

Accepted Answer

A) True 
 B)False

In the context of active practice, spaced practice occurs when a person performs all the practice at once.

Which of the following statements is true about e-learning?

How do simulations differ from games?

What does the actual delivery of training involve?

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

How can an organization determine if its training expenditures are cost effective?

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

A problem with the pre-/post-measure of evaluating training is:

Combining pre-/post-measure with a control group is an effective training evaluation design.

Which of the following is true about on-the-job training (OJT)?

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Which of the following best exemplifies cooperative training?

One way to aid transfer of training to job situations is to ensure that:

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

How has the information age changed the concept of competitive advantage?

What are some of the common classifications of training?

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individualorganization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters

Exam 8: Training Human Resources

In the context of active practice, spaced practice occurs when a person performs all the practice at once.

Which of the following statements is true about e-learning?

How do simulations differ from games?

What does the actual delivery of training involve?

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

How can an organization determine if its training expenditures are cost effective?

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

A problem with the pre-/post-measure of evaluating training is:

Combining pre-/post-measure with a control group is an effective training evaluation design.

Which of the following is true about on-the-job training (OJT)?

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Which of the following best exemplifies cooperative training?

One way to aid transfer of training to job situations is to ensure that:

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

How has the information age changed the concept of competitive advantage?

What are some of the common classifications of training?

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individualorganization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters