Exam 7: Manufacturing and Service Technologies

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Computer integrated manufacturing is the result of three subcomponents, these are

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Explain the difference between core technology and non-core technology.

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Service organizations can achieve their greatest economies through:

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The awesome advantage of FMS is that:

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The goal of the sociotechnical systems approach is to design the organization for pooled interdependence.

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Engineering technologies tend to be low in analyzability and high in variety.

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The purpose of the sociotechnical systems approach is to:

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Service technologies are considered to be labor and knowledge intensive, while manufacturing technologies tend to be capital asset intensive.

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The impact of technology on job design includes:

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More advanced technology tends to cause job enrichment.

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Since decision making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

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With services technologies, the organization should generally be centralized.

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Discuss each of the categories of Perrow's framework. Give examples of each.

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Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

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In a service firm, the quality of a service is perceived and cannot be directly measured and compared in the same way that the quality of a tangible product can.

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Using the sociotechnical systems model, explain the design for joint optimization both in terms of the model and in terms that describe the meaning.

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Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

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Which of the following links together manufacturing components that previously stood alone?

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Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

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Discuss the impact technology has on job design.

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