Question 1

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Accepted Answer

A)  Put all focus on his job and avoid volunteering his services to a worthy community or charity group. 
B)  Avoid apologizing for any errors. 
C)  Honor his commitments and keep promises. 
D)  Avoid any interaction with coworkers so that he stays focused on his job. 
A)  Put all focus on his job and avoid volunteering his services to a worthy community or charity group. 
B)  Avoid apologizing for any errors. 
C)  Honor his commitments and keep promises. 
D)  Avoid any interaction with coworkers so that he stays focused on his job.

Question 2

Although you will be judged on your technical and communication skills in and out of the office, you do not have to worry about demonstrating proper business attire and dining etiquette.

Accepted Answer

A) True 
 B)False

Question 3

If another person has criticized you unfairly, you should disagree respectfully and constructively.

Accepted Answer

A) True 
 B)False

Question 4

You should try to respond to voice messages within one week.

Accepted Answer

A) True 
 B)False

Question 5

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following should be included in the minutes of a meeting?

Accepted Answer

A)  Action items 
B)  Date and time of meeting 
C)  Participants' names 
D)  All answer choices are items that should be included in the minutes of a meeting. 
A)  Action items 
B)  Date and time of meeting 
C)  Participants' names 
D)  All answer choices are items that should be included in the minutes of a meeting.

Question 7

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Accepted Answer

A)  Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything. 
B)  To avoid any type of confrontation with your supervisor, agree with all comments made. 
C)  Try to deflect blame for anything negative said to others in your department. 
D)  Ask for clarification of comments when necessary. 
A)  Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything. 
B)  To avoid any type of confrontation with your supervisor, agree with all comments made. 
C)  Try to deflect blame for anything negative said to others in your department. 
D)  Ask for clarification of comments when necessary.

Question 8

How should a group leader keep a meeting progressing effectively?

Accepted Answer

A)  Engage in most of the talking to ensure that the meeting ends on time. 
B)  Allow group members to digress on a topic because other topics may be beneficial to explore. 
C)  Discourage members who monopolize the discussion. 
D)  Summarize only at the end of the meeting. 
A)  Engage in most of the talking to ensure that the meeting ends on time. 
B)  Allow group members to digress on a topic because other topics may be beneficial to explore. 
C)  Discourage members who monopolize the discussion. 
D)  Summarize only at the end of the meeting.

Question 9

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

Accepted Answer

A)  Hi! I'm sorry I missed your call. Please leave a brief message after the tone. 
B)  This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call. 
C)  Your call is important to me. Please leave your name and number so that I can return your call promptly. 
D)  Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling. 
A)  Hi! I'm sorry I missed your call. Please leave a brief message after the tone. 
B)  This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call. 
C)  Your call is important to me. Please leave your name and number so that I can return your call promptly. 
D)  Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.

Question 10

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Accepted Answer

A) True 
 B)False

Question 11

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Accepted Answer

A)  rate. 
B)  pitch. 
C)  vocal quality. 
D)  proper pronunciation. 
A)  rate. 
B)  pitch. 
C)  vocal quality. 
D)  proper pronunciation.

Question 12

Which of the following is the best example of a response when answering calls for others?

Accepted Answer

A)  Annette is currently participating in an important budget meeting with our board of directors. 
B)  We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back. 
C)  Annette has run down to the ladies' room for a few minutes, but she should be back soon. 
D)  Annette is away from her desk, but I will give her your message when she returns. 
A)  Annette is currently participating in an important budget meeting with our board of directors. 
B)  We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back. 
C)  Annette has run down to the ladies' room for a few minutes, but she should be back soon. 
D)  Annette is away from her desk, but I will give her your message when she returns.

Question 13

Which of the following statements about phones and phone usage in today's businesses is most accurate?

Accepted Answer

A)  Phones are not an important communication tool in today's business offices. 
B)  The telephone has been replaced by e-mail as the No. 1 communication channel. 
C)  Effective business communicators know how to use phones productively, efficiently, and professionally. 
D)  Today's offices do not come equipped with phones. 
A)  Phones are not an important communication tool in today's business offices. 
B)  The telephone has been replaced by e-mail as the No. 1 communication channel. 
C)  Effective business communicators know how to use phones productively, efficiently, and professionally. 
D)  Today's offices do not come equipped with phones.

Question 14

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

Accepted Answer

A) True 
 B)False

Question 15

A synonym for professionalism is

Accepted Answer

A)  hard skills. 
B)  social acceptance. 
C)  business etiquette. 
D)  diversity. 
A)  hard skills. 
B)  social acceptance. 
C)  business etiquette. 
D)  diversity.

Question 16

Which of the following would probably best help a group achieve its goal?

Accepted Answer

A)  Competition 
B)  Individual leadership 
C)  Emphasis on individualism 
D)  Active listening skills 
A)  Competition 
B)  Individual leadership 
C)  Emphasis on individualism 
D)  Active listening skills

Question 17

The best definition of uptalk is

Accepted Answer

A)  a flat or monotonous delivery. 
B)  a rising inflection at the end of a sentence that makes statements sound like questions. 
C)  self-gratifying comments to make you appear better than others. 
D)  an unnaturally quick speaking pattern. 
A)  a flat or monotonous delivery. 
B)  a rising inflection at the end of a sentence that makes statements sound like questions. 
C)  self-gratifying comments to make you appear better than others. 
D)  an unnaturally quick speaking pattern.

Question 18

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Accepted Answer

The answer of ____________________ involves saying words correctly and clearly...

Question 19

Which of the following statements about face-to-face communication is most accurate?

Accepted Answer

A)  Face-to-face communication is the least rich communication channel. 
B)  Face-to-face communication increases the likelihood of misunderstandings. 
C)  Face-to-face conversations reduce cooperation and limit problem solving during conflict. 
D)  Face-to-face interaction is the most effective of all communication channels. 
A)  Face-to-face communication is the least rich communication channel. 
B)  Face-to-face communication increases the likelihood of misunderstandings. 
C)  Face-to-face conversations reduce cooperation and limit problem solving during conflict. 
D)  Face-to-face interaction is the most effective of all communication channels.

Question 20

Which of the following statements about meetings is most accurate?

Accepted Answer

A)  Because of e-mail and wireless devices, meetings are no longer needed in the business world. 
B)  To increase employee productivity, meetings should never be held. 
C)  As businesses become more team-oriented, people are attending more meetings than ever. 
D)  Only top-level business executives must attend meetings. 
A)  Because of e-mail and wireless devices, meetings are no longer needed in the business world. 
B)  To increase employee productivity, meetings should never be held. 
C)  As businesses become more team-oriented, people are attending more meetings than ever. 
D)  Only top-level business executives must attend meetings.

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Although you will be judged on your technical and communication skills in and out of the office, you do not have to worry about demonstrating proper business attire and dining etiquette.

If another person has criticized you unfairly, you should disagree respectfully and constructively.

You should try to respond to voice messages within one week.

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Which of the following should be included in the minutes of a meeting?

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

How should a group leader keep a meeting progressing effectively?

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Which of the following is the best example of a response when answering calls for others?

Which of the following statements about phones and phone usage in today's businesses is most accurate?

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

A synonym for professionalism is

Which of the following would probably best help a group achieve its goal?

The best definition of uptalk is

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Which of the following statements about face-to-face communication is most accurate?

Which of the following statements about meetings is most accurate?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

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Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Although you will be judged on your technical and communication skills in and out of the office, you do not have to worry about demonstrating proper business attire and dining etiquette.

If another person has criticized you unfairly, you should disagree respectfully and constructively.

You should try to respond to voice messages within one week.

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Which of the following should be included in the minutes of a meeting?

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

How should a group leader keep a meeting progressing effectively?

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Which of the following is the best example of a response when answering calls for others?

Which of the following statements about phones and phone usage in today's businesses is most accurate?

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

A synonym for professionalism is

Which of the following would probably best help a group achieve its goal?

The best definition of uptalk is

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Which of the following statements about face-to-face communication is most accurate?

Which of the following statements about meetings is most accurate?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters