Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

You should generally deliver most constructive criticism in writing rather than in person.

Groups with diverse members often produce the best decisions.

Decisions made by teams promote greater "buy-in" from group members.

The responsibility for ending a call lies with the receiver.

When a conflict develops between two members, allow each to make a complete case before the group.

The purpose of a meeting determines the number of participants.

When conversing with others, always address them by their first names.

Which of the following statements about workplace teams is most accurate?

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

What is your first task before holding a meeting?

Virtual meetings save travel costs and reduce employee fatigue.

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Which of the following demonstrates the best example when answering a telephone call?

Effective team members view participation in a team as an opportunity to compete with others.

In today's fast-paced, competitive business world, employers are not interested in the ethical behavior of their employees.

Hard skills refer to a whole cluster of personal qualities, habits, attitudes, communication skills, and social graces.

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Which of the following statement best provides constructive criticism?