Question 1

Text and instant messaging are replacing e-mail for short internal communication.

Accepted Answer

A) True 
 B)False

Question 2

____________________ messaging is a popular means for exchanging brief messages in real time using a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.

Accepted Answer

The answer of ____________________ messaging is a popular means for...

Question 3

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

Accepted Answer

The answer of ____________ marketing is a term that depicts...

Question 4

As an employee or potential employee, you should think twice before posting anything online.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a social networking site?

Accepted Answer

A)  LinkedIn 
B)  Facebook 
C)  Twitter 
D)  Firefox 
A)  LinkedIn 
B)  Facebook 
C)  Twitter 
D)  Firefox

Question 6

Social media messages have replaced e-mail messages within organizations and to external audiences.

Accepted Answer

A) True 
 B)False

Question 7

Businesses that have used wikis have found that work flow has diminished.

Accepted Answer

A) True 
 B)False

Question 8

The top digital media device being used to disseminate information today is podcasts.

Accepted Answer

A) True 
 B)False

Question 9

Which of these is the best recommendation for business communicators using e-mail?

Accepted Answer

A)  Consider using e-mail to deliver bad news or to resolve arguments so that you can avoid a face-to-face conversation. 
B)  Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics. 
C)  Type your message in all capital letters to increase your speed and efficiency. 
D)  Edit your text for readability and proofread for typos or unwanted auto-corrections. 
A)  Consider using e-mail to deliver bad news or to resolve arguments so that you can avoid a face-to-face conversation. 
B)  Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics. 
C)  Type your message in all capital letters to increase your speed and efficiency. 
D)  Edit your text for readability and proofread for typos or unwanted auto-corrections.

Question 10

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Accepted Answer

A) True 
 B)False

Question 11

Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.

Accepted Answer

A) True 
 B)False

Question 12

What is the best advice when preparing a memo as an e-mail attachment?

Accepted Answer

A)  Never send a memo as an e-mail attachment. 
B)  Leave the body of the e-mail message blank. 
C)  Include the date, sender's name, receiver's name, and subject line on the memo. 
D)  Type the entire body of the memo in the e-mail message. 
A)  Never send a memo as an e-mail attachment. 
B)  Leave the body of the e-mail message blank. 
C)  Include the date, sender's name, receiver's name, and subject line on the memo. 
D)  Type the entire body of the memo in the e-mail message.

Question 13

Things You Need to Know is an effective title for a blog.

Accepted Answer

A) True 
 B)False

Question 14

Instant messaging and texting

Accepted Answer

A)  provide "presence functionality," allowing coworkers to locate each other online, which saves time tracking someone down who is out of the office. 
B)  are delayed; a user has time to recall sent messages if he or she decides the message should not have been delivered. 
C)  prevent multitasking and encourage employees to focus on one job at a time. 
D)  allow in-depth analysis of data, including charts and graphs, and lengthy conversation of the chosen topics. 
A)  provide "presence functionality," allowing coworkers to locate each other online, which saves time tracking someone down who is out of the office. 
B)  are delayed; a user has time to recall sent messages if he or she decides the message should not have been delivered. 
C)  prevent multitasking and encourage employees to focus on one job at a time. 
D)  allow in-depth analysis of data, including charts and graphs, and lengthy conversation of the chosen topics.

Question 15

Businesses use social networking to

Accepted Answer

A)  connect dispersed employees. 
B)  provide a forum for collaboration. 
C)  to solicit customer feedback when researching and developing products. 
D)  All answer choices demonstrate how businesses use social networks. 
A)  connect dispersed employees. 
B)  provide a forum for collaboration. 
C)  to solicit customer feedback when researching and developing products. 
D)  All answer choices demonstrate how businesses use social networks.

Question 16

How do companies use wikis?

Accepted Answer

A)  Companies share special deals and incentives in short messages of 140 characters or fewer. 
B)  Corporate teams respond to internal and external customers in rapid-fire posts to emergencies and other high-pressure situations. 
C)  Global companies share information between headquarters and satellite offices. 
D)  Companies post photos and biographies of their top-tier managers. 
A)  Companies share special deals and incentives in short messages of 140 characters or fewer. 
B)  Corporate teams respond to internal and external customers in rapid-fire posts to emergencies and other high-pressure situations. 
C)  Global companies share information between headquarters and satellite offices. 
D)  Companies post photos and biographies of their top-tier managers.

Question 17

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

Accepted Answer

A)  Urgent! 
B)  Our next staff meeting will be held on the 15th of August. 
C)  Please Attend Staff Meeting August 15 
D)  Please Read NOW 
A)  Urgent! 
B)  Our next staff meeting will be held on the 15th of August. 
C)  Please Attend Staff Meeting August 15 
D)  Please Read NOW

Question 18

In the body of a blog, avoid contractions and the use of numbers, bullets, or subheadings.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

Accepted Answer

The answer of A(n) ____________________ is a digital audio or...

Question 20

A wiki

Accepted Answer

A)  consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices. 
B)  is a website with journal entries on a variety of topics. 
C)  is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents. 
D)  is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service. 
A)  consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices. 
B)  is a website with journal entries on a variety of topics. 
C)  is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents. 
D)  is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service.

Text and instant messaging are replacing e-mail for short internal communication.

____________________ messaging is a popular means for exchanging brief messages in real time using a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

As an employee or potential employee, you should think twice before posting anything online.

Which of the following is not a social networking site?

Social media messages have replaced e-mail messages within organizations and to external audiences.

Businesses that have used wikis have found that work flow has diminished.

The top digital media device being used to disseminate information today is podcasts.

Which of these is the best recommendation for business communicators using e-mail?

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.

What is the best advice when preparing a memo as an e-mail attachment?

Things You Need to Know is an effective title for a blog.

Instant messaging and texting

Businesses use social networking to

How do companies use wikis?

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

In the body of a blog, avoid contractions and the use of numbers, bullets, or subheadings.

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

A wiki

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 5: Short Workplace Messages and Digital Media

Text and instant messaging are replacing e-mail for short internal communication.

____________________ messaging is a popular means for exchanging brief messages in real time using a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

As an employee or potential employee, you should think twice before posting anything online.

Which of the following is not a social networking site?

Social media messages have replaced e-mail messages within organizations and to external audiences.

Businesses that have used wikis have found that work flow has diminished.

The top digital media device being used to disseminate information today is podcasts.

Which of these is the best recommendation for business communicators using e-mail?

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.

What is the best advice when preparing a memo as an e-mail attachment?

Things You Need to Know is an effective title for a blog.

Instant messaging and texting

Businesses use social networking to

How do companies use wikis?

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

In the body of a blog, avoid contractions and the use of numbers, bullets, or subheadings.

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

A wiki

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters