Exam 13: Conflict, Power, and Politics

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Legitimate power is the authority to punish or recommend punishment, whereas expert power derives from a person's greater skill or knowledge about the tasks being performed.

(True/False)
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Why do people have authority in an organization?

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Which statement best describes what is known about horizontal power?

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Horizontal power is NOT defined by the formal hierarchy or the organizational chart.

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Which type of power do managers enjoy because of their right to promote subordinates?

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Network centrality means that managers have access to information and people who are critical to the company's success, and thereby increase their power base.

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Which organization model can managers use when goals are in alignment, there is little differentiation, departments are characterized by pooled interdependence, and resources seem abundant?

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Intergroup conflict can occur horizontally across departments, vertically between different levels, and between divisions or business units within the organization.

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Which statement best distinguishes power from authority?

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Which of the following is one measure of the extent to which the work of the department affects the final output of the organization?

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Which of the following best describes the win-win strategy of negotiation?

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One of the three primary domains of political activity is structural change.

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Departments can cope with critical uncertainties by prevention, absorption, and obtaining prior information.

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Differentiation refers to the dependence of one unit on another for materials, resources, or information.

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Strategic contingencies are succession plans that are made within the organization.

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A lack of trust within the organization can magnify natural differences and increase the potential for conflict among departments and between top managers.

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Describe the steps of a win-win strategy and a win-lose strategy.

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Nonsubstitutability means that departmental power will be decreased with the loss of control over resources.

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What political tactics are recommended for using power?

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From reading the chapter on power and politics, what political tactics for increasing power (if any) did you glean that you would be willing to use?

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