Question 1

Which of the following is NOT an element of Ott's notion of organizational culture?

Accepted Answer

A)  Organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior. 
B)  Organizational culture has a process of formally approving or prohibiting behaviors. 
C)  Organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities. 
D)  Organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members. 
A)  Organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior. 
B)  Organizational culture has a process of formally approving or prohibiting behaviors. 
C)  Organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities. 
D)  Organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members.

Question 2

Which of the following is NOT a phase of the change process?

Accepted Answer

A)  Definition 
B)  Clarification 
C)  Action 
D)  Sustainability 
A)  Definition 
B)  Clarification 
C)  Action 
D)  Sustainability

Question 3

Artifacts and creations of a culture include:

Accepted Answer

A)  Values of an organization 
B)  Patterns of behavior that are taken for granted 
C)  An emphasis on problem solving 
D)  Day-to-day operating routines 
A)  Values of an organization 
B)  Patterns of behavior that are taken for granted 
C)  An emphasis on problem solving 
D)  Day-to-day operating routines

Question 4

"The new system is easier to use" is an example of which type of force?

Accepted Answer

A)  Restraining force 
B)  Driving force 
C)  Restrictive force 
D)  Motivating force 
A)  Restraining force 
B)  Driving force 
C)  Restrictive force 
D)  Motivating force

Question 5

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

Accepted Answer

To effectively introduce change, manager

Question 6

What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.

Accepted Answer

The answer of What is organizational culture? How is it...

Question 7

Successful changes in an organization's culture typically occur over a short period of time.

Accepted Answer

A) True 
 B)False

Question 8

As long as our thinking is governed by habit, we will continue to re-create institutions as they have been.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a possible limitation to implementing cultural change of an organization?

Accepted Answer

A)  Cultural norms are deep-seated and may be quite resistant to change 
B)  Successful changes in an organization's culture typically occur over a long period of time 
C)  Different generations have different feelings towards change 
D)  Important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization 
A)  Cultural norms are deep-seated and may be quite resistant to change 
B)  Successful changes in an organization's culture typically occur over a long period of time 
C)  Different generations have different feelings towards change 
D)  Important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization

Question 10

________ takes place at the local or street level and involves middle-level and supervisory-level managers.

Accepted Answer

A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Grassroots change 
A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Grassroots change

Question 11

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Accepted Answer

A) True 
 B)False

Question 12

Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.

Accepted Answer

The answer of Describe Latham's approach to behavior change. What...

Question 13

What is the first step in effectively bringing about changes?

Accepted Answer

A)  Involving people throughout the organization in the change process 
B)  Communicating the problems inherent in the current situation 
C)  Encouraging people to participate in diagnosing the existing situation 
D)  Giving people time to let go of the past and embrace the future 
A)  Involving people throughout the organization in the change process 
B)  Communicating the problems inherent in the current situation 
C)  Encouraging people to participate in diagnosing the existing situation 
D)  Giving people time to let go of the past and embrace the future

Question 14

This discipline focuses on our sense of self and basic capacity to focus on what is most important while ensuring that our view of reality remains clear and truthful.

Accepted Answer

A)  Personal mastery 
B)  Shared vision 
C)  Systems thinking 
D)  Team learning 
A)  Personal mastery 
B)  Shared vision 
C)  Systems thinking 
D)  Team learning

Question 15

Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.

Accepted Answer

A) True 
 B)False

Which of the following is NOT an element of Ott's notion of organizational culture?

Which of the following is NOT a phase of the change process?

Artifacts and creations of a culture include:

"The new system is easier to use" is an example of which type of force?

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.

Successful changes in an organization's culture typically occur over a short period of time.

As long as our thinking is governed by habit, we will continue to re-create institutions as they have been.

Which of the following is NOT a possible limitation to implementing cultural change of an organization?

________ takes place at the local or street level and involves middle-level and supervisory-level managers.

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.

What is the first step in effectively bringing about changes?

This discipline focuses on our sense of self and basic capacity to focus on what is most important while ensuring that our view of reality remains clear and truthful.

Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 12: Organizational Change

Which of the following is NOT an element of Ott's notion of organizational culture?

Which of the following is NOT a phase of the change process?

Artifacts and creations of a culture include:

"The new system is easier to use" is an example of which type of force?

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.

Successful changes in an organization's culture typically occur over a short period of time.

As long as our thinking is governed by habit, we will continue to re-create institutions as they have been.

Which of the following is NOT a possible limitation to implementing cultural change of an organization?

________ takes place at the local or street level and involves middle-level and supervisory-level managers.

In order for comprehensive change to occur in any organization, attention must be given to both strategic change and grassroots change.

Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.

What is the first step in effectively bringing about changes?

This discipline focuses on our sense of self and basic capacity to focus on what is most important while ensuring that our view of reality remains clear and truthful.

Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters