Question 1

Which of these is a major criticism of scientific management?

Accepted Answer

A)  It ignored the social context of work. 
B)  It ignored the impact of compensation on performance. 
C)  It overemphasized individual differences. 
D)  It overemphasized the intelligence of workers. 
E)  It emphasized the social context of work. 
A)  It ignored the social context of work. 
B)  It ignored the impact of compensation on performance. 
C)  It overemphasized individual differences. 
D)  It overemphasized the intelligence of workers. 
E)  It emphasized the social context of work.

Question 2

Theory X and Theory Y was developed by _____.

Accepted Answer

A)  Douglas McGregor 
B)  Henry Gantt 
C)  Max Weber 
D)  Mary Parker Follett 
E)  Frank Gilbreth 
A)  Douglas McGregor 
B)  Henry Gantt 
C)  Max Weber 
D)  Mary Parker Follett 
E)  Frank Gilbreth

Question 3

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

Accepted Answer

The answer of According to Fayol, similar activities in an...

Question 4

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Accepted Answer

Customer relationshi

Question 5

In _____, every situation is viewed as unique.

Accepted Answer

A)  a universalist view 
B)  a contingency view 
C)  a case view 
D)  a scientific management view 
E)  none of these 
A)  a universalist view 
B)  a contingency view 
C)  a case view 
D)  a scientific management view 
E)  none of these

Question 6

Maslow's hierarchy of needs started with which of these needs?

Accepted Answer

A)  Esteem 
B)  Love 
C)  Safety 
D)  Physiological 
E)  Belongingness 
A)  Esteem 
B)  Love 
C)  Safety 
D)  Physiological 
E)  Belongingness

Question 7

A key finding in the Hawthorne studies was which of these?

Accepted Answer

A)  Stronger lighting increased productivity. 
B)  More money resulted in increased productivity. 
C)  Productivity increased with autocratic leadership. 
D)  Higher temperatures reduced productivity. 
E)  Human relations increased productivity. 
A)  Stronger lighting increased productivity. 
B)  More money resulted in increased productivity. 
C)  Productivity increased with autocratic leadership. 
D)  Higher temperatures reduced productivity. 
E)  Human relations increased productivity.

Question 8

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

The answer of A(n) _____ perspective provides a broader way...

Question 9

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

Accepted Answer

A) True 
 B)False

Question 10

List three of the basic ideas of scientific management.

Accepted Answer

Any three of the following develop stand

Question 11

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Accepted Answer

A)  kaizen. 
B)  just-in-time control. 
C)  total quality management. 
D)  jugaad. 
E)  XY Theory. 
A)  kaizen. 
B)  just-in-time control. 
C)  total quality management. 
D)  jugaad. 
E)  XY Theory.

Question 12

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

Question 13

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development 
A)  operations research 
B)  operations management 
C)  information technology 
D)  systems thinking 
E)  infrastructure development

Question 14

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Accepted Answer

A)  Personal loyalty 
B)  Personal references 
C)  Rational authority 
D)  Family ties 
E)  Charismatic authority 
A)  Personal loyalty 
B)  Personal references 
C)  Rational authority 
D)  Family ties 
E)  Charismatic authority

Question 15

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Accepted Answer

A)  Supply Chain Management 
B)  Learning Organizations 
C)  Scientific Management 
D)  Customer Relationship Management 
E)  The Humanistic Approach 
A)  Supply Chain Management 
B)  Learning Organizations 
C)  Scientific Management 
D)  Customer Relationship Management 
E)  The Humanistic Approach

Question 16

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Accepted Answer

A) True 
 B)False

Question 17

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Accepted Answer

A)  human relations movement. 
B)  human resource perspective. 
C)  behavioral science approach. 
D)  management science perspective. 
E)  none of these. 
A)  human relations movement. 
B)  human resource perspective. 
C)  behavioral science approach. 
D)  management science perspective. 
E)  none of these.

Question 18

Which of the following is identified as a recent trend that has staying power?

Accepted Answer

A)  Corporate takeovers 
B)  Hedging 
C)  Insourcing 
D)  Customer relationship management 
E)  Task management 
A)  Corporate takeovers 
B)  Hedging 
C)  Insourcing 
D)  Customer relationship management 
E)  Task management

Question 19

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Accepted Answer

A) True 
 B)False

Question 20

Benchmarking involves finding out what the customer wants.

Accepted Answer

A) True 
 B)False

Which of these is a major criticism of scientific management?

Theory X and Theory Y was developed by _____.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

In _____, every situation is viewed as unique.

Maslow's hierarchy of needs started with which of these needs?

A key finding in the Hawthorne studies was which of these?

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

List three of the basic ideas of scientific management.

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Social forces refer to those aspects of a culture that guide and influence relationships among people.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Which of the following is identified as a recent trend that has staying power?

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Benchmarking involves finding out what the customer wants.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

Which of these is a major criticism of scientific management?

Theory X and Theory Y was developed by _____.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

_____ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

In _____, every situation is viewed as unique.

Maslow's hierarchy of needs started with which of these needs?

A key finding in the Hawthorne studies was which of these?

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

List three of the basic ideas of scientific management.

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Social forces refer to those aspects of a culture that guide and influence relationships among people.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:

Which of the following is identified as a recent trend that has staying power?

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Benchmarking involves finding out what the customer wants.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters