Exam 11: Effective Work Groups and Teams

The activities of an organization's top management team, comprised of people responsible for finances, sales, marketing, information technology, and production, MOST LIKELY involve ________.

________ is the tendency for individuals to exert less effort when they work in groups as opposed to when they work by themselves.

The potential for ________ exists when individuals work in groups in which their individual performances are not readily observable.

Because of the globalization of business, organizations will MOST LIKELY ________ their reliance on virtual teams.

Though some ________ within groups is helpful, too much can prevent the fulfillment of objectives.

________ is a type of process gain that occurs when group members acting together are able to produce more or better output than would have been possible if they were acting alone.

Assembly-line work in which each group member's performance affects other group members later in the work cycle is characterized by pooled interdependence.

When group goals are not aligned with organizational goals, the consequences of group cohesiveness are MOST OFTEN negative.

Task interdependence is the extent to which one task affects one or more other tasks.

Making individuals feel like they are valued group members is a way to reduce social loafing and increase work group effectiveness.

The goal of group conformity is to eliminate any deviance from group norms.

Process losses are performance difficulties that a group experiences because of coordination and motivation problems.

Top management teams that make the best decisions MOST LIKELY consist of members with ________.

What is the relationship between effective work groups and organizational goals?

A product analysis group that has a hard time writing reports because the members use different word-processing software is experiencing ________.

Every day his group meets, Mike shows up late, texts on his phone, and doesn't exert much effort. Kate is getting angry with Mike's behavior. An example of the sucker effect would be if Kate ________.

The MOST LIKELY source of process losses on tasks with pooled interdependence is that group members ________.

Videoconferencing, teleconferencing, and instant messaging are examples of synchronous information technologies.

Group tasks are characterized by ________ when the activities of all work group members are fully dependent on one another so that each member's performance influences the performance of every other group member.

Effective work groups minimize process losses and achieve process gains.