Exam 3: Work Values Attitudes and Moods and Emotions

Work attitudes are collections of feelings, beliefs, and thoughts about how to behave that people currently hold about their jobs and organizations.

What statement BEST describes how situational factors may affect work mood?

Intrinsic work values are related to the consequences of work.

________ is rude interpersonal behavior that reflects a lack of respect for others.

What is emotional labor?

Which of the following is NOT an example of a social influence?

Which of the following is NOT a potential benefit of employee turnover?

Moods and emotions are personal convictions about what one should strive for and how one should behave in life.

Persistent moods and emotions can have an impact on long-held attitudes and values.

Who is the MOST LIKELY to feel emotional dissonance?

John works at a toy company where he designs new toys. He finds the work interesting and rewarding, but he is currently searching for a higher paying job. John's work values are BEST described as _______.

Herzberg's theory of job satisfaction proposes that every worker has two sets of requirements, which are ________.

________ exists when employees are happy to be members of an organization.

A person's values are ________.

Research has shown that there is a relationship between job satisfaction and organizational citizenship behavior (OCB). Briefly discuss this relationship.

Managers and researchers have recognized that even though work moods have important effects on organizational behavior, little can be done in the workplace to promote positive moods.

Work attitudes are the most general and long-lasting feelings and beliefs people have that contribute to how they experience work.

According to Herzberg, an employee cannot experience job satisfaction and job dissatisfaction at the same time.

The cognitive component of a worker's attitude is the ________.

Work values are important for understanding and managing organizational behavior because they ________.