Question 1

A major problem with interruptions when performing intellectually demanding work is that

Accepted Answer

A)  creativity is killed for the rest of the workday. 
B)  people often lose momentum, and must launch themselves again. 
C)  the typical worker will take about an hour to get back on track. 
D)  the typical worker then loses interest in the task at hand. 
A)  creativity is killed for the rest of the workday. 
B)  people often lose momentum, and must launch themselves again. 
C)  the typical worker will take about an hour to get back on track. 
D)  the typical worker then loses interest in the task at hand.

Question 2

Customer service agent Mary is distracted, a little frantic, and impatient because of the overwhelming amount of information she has to process. It appears that she is experiencing the attention deficit trait.

Accepted Answer

A) True 
 B)False

Question 3

Work-family conflict typically stems from not earning enough money to pay for family luxuries in addition to necessities.

Accepted Answer

A) True 
 B)False

Question 4

The primary task of work streamlining is to sort out work into two categories--urgent and not so urgent.

Accepted Answer

A) True 
 B)False

Question 5

Retail sales associate Jody is likely to experience emotional labor when she has to

Accepted Answer

A)  work weekends and holidays 
B)  choose between working and taking care of personal responsibilities. 
C)  smile at and be polite toward rude customers. 
D)  express to her supervisor how she really feels about her job. 
A)  work weekends and holidays 
B)  choose between working and taking care of personal responsibilities. 
C)  smile at and be polite toward rude customers. 
D)  express to her supervisor how she really feels about her job.

Question 6

To prepare yourself for peak performance, it is recommended that you visualize how it would feel to perform at your best.

Accepted Answer

A) True 
 B)False

Question 7

Emotional labor will often take place when an employee is required to continuously express true feelings to customers and coworkers.

Accepted Answer

A) True 
 B)False

Question 8

One way in which meditation works is to get your mind into such an excited state that you are bubbling with mental energy.

Accepted Answer

A) True 
 B)False

Question 9

To become highly productive, it is helpful to develop goals to support your mission statement.

Accepted Answer

A) True 
 B)False

Question 10

A big part of the productivity advantage offered by meditation is that it helps you

Accepted Answer

A)  fantasize about reaching your career goals. 
B)  concentrate and focus. 
C)  obtain an objective viewpoint on your problems. 
D)  prioritize the tasks facing you. 
A)  fantasize about reaching your career goals. 
B)  concentrate and focus. 
C)  obtain an objective viewpoint on your problems. 
D)  prioritize the tasks facing you.

Question 11

What steps or actions should a person take to reduce his or her procrastination?

Accepted Answer

The following strategies and tactics can

Question 12

Which of the following is a recommended technique for reducing and controlling procrastination?

Accepted Answer

A)  Avoid doing something uncomfortable or frightening. 
B)  Avoid investing energy into charting your progress. 
C)  Post messages reminding you that you are a terrible procrastinator. 
D)  Break the task down into smaller units. 
A)  Avoid doing something uncomfortable or frightening. 
B)  Avoid investing energy into charting your progress. 
C)  Post messages reminding you that you are a terrible procrastinator. 
D)  Break the task down into smaller units.

Question 13

The office technology you choose to accomplish a task is more important than your imagination and focus in terms of achieving high productivity.

Accepted Answer

A) True 
 B)False

Question 14

Surfer's voice is a term to describe

Accepted Answer

A)  the habit of conversing with someone on the telephone while surfing the Web. 
B)  talking and reading e-mails. 
C)  talking and texting. 
D)  all of the choices. 
A)  the habit of conversing with someone on the telephone while surfing the Web. 
B)  talking and reading e-mails. 
C)  talking and texting. 
D)  all of the choices.

Question 15

An analysis of work interruptions indicates that interruptions have both positive and negative consequences.

Accepted Answer

A) True 
 B)False

Question 16

Workers are the most likely to suffer from attention deficit trait when they

Accepted Answer

A)  are bombarded with simultaneous and competing messages. 
B)  are tempted to visit recreational Web sites during working hours. 
C)  participate in a program of behavior modification. 
D)  work through lunch hour. 
A)  are bombarded with simultaneous and competing messages. 
B)  are tempted to visit recreational Web sites during working hours. 
C)  participate in a program of behavior modification. 
D)  work through lunch hour.

Question 17

The job demand-job control model explains that workers will experience the most stress under the condition of

Accepted Answer

A)  high control, low job demands. 
B)  high control, high job demands. 
C)  low control, low job demands. 
D)  low control, high job demands. 
A)  high control, low job demands. 
B)  high control, high job demands. 
C)  low control, low job demands. 
D)  low control, high job demands.

Question 18

Concentrating on high-output tasks is similar to looking for an outstanding return on your investment of time.

Accepted Answer

A) True 
 B)False

Question 19

Luke, an industrial sales representative, works smarter not harder when he

Accepted Answer

A)  carefully plans his customer visits to reduce travel time. 
B)  offers kickbacks to major customers. 
C)  adds five hours to his weekly work schedule. 
D)  asks his boss for a raise so he can work fewer hours. 
A)  carefully plans his customer visits to reduce travel time. 
B)  offers kickbacks to major customers. 
C)  adds five hours to his weekly work schedule. 
D)  asks his boss for a raise so he can work fewer hours.

Question 20

A recent survey estimated that worker stress costs employers about $300 billion annually in terms of lost productivity and other factors.

Accepted Answer

A) True 
 B)False

A major problem with interruptions when performing intellectually demanding work is that

Customer service agent Mary is distracted, a little frantic, and impatient because of the overwhelming amount of information she has to process. It appears that she is experiencing the attention deficit trait.

Work-family conflict typically stems from not earning enough money to pay for family luxuries in addition to necessities.

The primary task of work streamlining is to sort out work into two categories--urgent and not so urgent.

Retail sales associate Jody is likely to experience emotional labor when she has to

To prepare yourself for peak performance, it is recommended that you visualize how it would feel to perform at your best.

Emotional labor will often take place when an employee is required to continuously express true feelings to customers and coworkers.

One way in which meditation works is to get your mind into such an excited state that you are bubbling with mental energy.

To become highly productive, it is helpful to develop goals to support your mission statement.

A big part of the productivity advantage offered by meditation is that it helps you

What steps or actions should a person take to reduce his or her procrastination?

Which of the following is a recommended technique for reducing and controlling procrastination?

The office technology you choose to accomplish a task is more important than your imagination and focus in terms of achieving high productivity.

Surfer's voice is a term to describe

An analysis of work interruptions indicates that interruptions have both positive and negative consequences.

Workers are the most likely to suffer from attention deficit trait when they

The job demand-job control model explains that workers will experience the most stress under the condition of

Concentrating on high-output tasks is similar to looking for an outstanding return on your investment of time.

Luke, an industrial sales representative, works smarter not harder when he

A recent survey estimated that worker stress costs employers about $300 billion annually in terms of lost productivity and other factors.

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Filters

Exam 17: Enhancing Personal Productivity and Managing Stress

A major problem with interruptions when performing intellectually demanding work is that

Customer service agent Mary is distracted, a little frantic, and impatient because of the overwhelming amount of information she has to process. It appears that she is experiencing the attention deficit trait.

Work-family conflict typically stems from not earning enough money to pay for family luxuries in addition to necessities.

The primary task of work streamlining is to sort out work into two categories--urgent and not so urgent.

Retail sales associate Jody is likely to experience emotional labor when she has to

To prepare yourself for peak performance, it is recommended that you visualize how it would feel to perform at your best.

Emotional labor will often take place when an employee is required to continuously express true feelings to customers and coworkers.

One way in which meditation works is to get your mind into such an excited state that you are bubbling with mental energy.

To become highly productive, it is helpful to develop goals to support your mission statement.

A big part of the productivity advantage offered by meditation is that it helps you

What steps or actions should a person take to reduce his or her procrastination?

Which of the following is a recommended technique for reducing and controlling procrastination?

The office technology you choose to accomplish a task is more important than your imagination and focus in terms of achieving high productivity.

Surfer's voice is a term to describe

An analysis of work interruptions indicates that interruptions have both positive and negative consequences.

Workers are the most likely to suffer from attention deficit trait when they

The job demand-job control model explains that workers will experience the most stress under the condition of

Concentrating on high-output tasks is similar to looking for an outstanding return on your investment of time.

Luke, an industrial sales representative, works smarter not harder when he

A recent survey estimated that worker stress costs employers about $300 billion annually in terms of lost productivity and other factors.

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Filters