Question 1

An example of a discrepancy interruption is an unexpected visit by a former coworker from a different department.

Accepted Answer

A) True 
 B)False  False

Question 2

Productivity suffers when you must spend time learning the technology, consulting with the tech center, or transporting equipment to the repair shop.

Accepted Answer

A) True 
 B)False  True

Question 3

In the counterattack technique for overcoming procrastination, the person gets even with the person who assigned an uncomfortable task to him or her.

Accepted Answer

A) True 
 B)False  False

Question 4

Hindrance stressors are

Accepted Answer

A)  happy events. 
B)  stressful events. 
C)  thoughts that have a negative effect on motivation and performance. 
D)  both b & c 
A)  happy events. 
B)  stressful events. 
C)  thoughts that have a negative effect on motivation and performance. 
D)  both b & c

Question 5

Another notable personality characteristic related to job stress is

Accepted Answer

A)  agreeableness 
B)  locus of control 
C)  Type A 
D)  both b & c 
A)  agreeableness 
B)  locus of control 
C)  Type A 
D)  both b & c

Question 6

A major time waster is

Accepted Answer

A)  interruptions from others. 
B)  telecommuting. 
C)  the Pareto principle. 
D)  sending emails. 
A)  interruptions from others. 
B)  telecommuting. 
C)  the Pareto principle. 
D)  sending emails.

Question 7

Primary Freight Services Inc. introduced a three-month stress management program for its 70 employees during the Great Recession, six weeks before shortening the workweek to four days and cutting everyone's pay 29 percent. The program is aimed at teaching employees how to take care of themselves physically, mentally, and emotionally. As a result of the program, the mood remains upbeat.
1. What does this anecdote illustrate about stress in the workplace?
2. Why did the company institute a stress management program?

Accepted Answer

1. The anecdote about the shipping compa

Question 8

A key feature of a productivity-boosting nap is that the person naps

Accepted Answer

A)  right next to the computer. 
B)  for about one and one-half hours. 
C)  during meetings, yet keeping the eyes open. 
D)  for a brief time period during the workday. 
A)  right next to the computer. 
B)  for about one and one-half hours. 
C)  during meetings, yet keeping the eyes open. 
D)  for a brief time period during the workday.

Question 9

Concentrating on high-output tasks is an application of

Accepted Answer

A)  perfectionism. 
B)  the law of diminishing returns. 
C)  the Pareto Principle. 
D)  Gantt chart. 
A)  perfectionism. 
B)  the law of diminishing returns. 
C)  the Pareto Principle. 
D)  Gantt chart.

Question 10

Improving one's work habits is an effective strategy for getting job stress under control.

Accepted Answer

A) True 
 B)False

Question 11

To reduce procrastination,

Accepted Answer

A)  calculate the cost of procrastination. 
B)  reward yourself for achieving milestones. 
C)  engage in multi-tasking 
D)  both a & b 
A)  calculate the cost of procrastination. 
B)  reward yourself for achieving milestones. 
C)  engage in multi-tasking 
D)  both a & b

Question 12

Peak performance is

Accepted Answer

A)  a mental state in which maximum results are achieved with minimum effort. 
B)  perfectionism. 
C)  the use of multi-tasking. 
D)  a part of a personal mission statement. 
A)  a mental state in which maximum results are achieved with minimum effort. 
B)  perfectionism. 
C)  the use of multi-tasking. 
D)  a part of a personal mission statement.

Question 13

According to the job demand-job control model, workers experience the most stress when the demands of the job are low and they have high control.

Accepted Answer

A) True 
 B)False

Question 14

A recommended technique for decreasing the waste of time is to sort out your mail over a wastebasket or recycling bin.

Accepted Answer

A) True 
 B)False

Question 15

Work-family conflict generally arises because the individual has to

Accepted Answer

A)  work longer hours than expected. 
B)  pay more bills than expected. 
C)  accept a cut in health benefits. 
D)  perform multiple roles. 
A)  work longer hours than expected. 
B)  pay more bills than expected. 
C)  accept a cut in health benefits. 
D)  perform multiple roles.

Question 16

The major end product of streamlining work is a

Accepted Answer

A)  reduction in low-value work. 
B)  revised "to do" list. 
C)  faster approach to work. 
D)  longer cycle time. 
A)  reduction in low-value work. 
B)  revised "to do" list. 
C)  faster approach to work. 
D)  longer cycle time.

Question 17

A recommended approach to reducing procrastination is to break a challenging task down into smaller units.

Accepted Answer

A) True 
 B)False

Question 18

A person with an external locus of control is less prone to negative stress than a person with an internal locus of control.

Accepted Answer

A) True 
 B)False

Question 19

Methods to control stress include:

Accepted Answer

A)  getting social support 
B)  improving work habits 
C)  developing positive self-talk 
D)  all of the choices 
A)  getting social support 
B)  improving work habits 
C)  developing positive self-talk 
D)  all of the choices

Question 20

Martha, one of your coworkers, walks into your cubicle unannounced to discuss the Winter Olympics. Her interruption is technically classified as a(n)

Accepted Answer

A)  break. 
B)  distraction. 
C)  intrusion. 
D)  discrepancy. 
A)  break. 
B)  distraction. 
C)  intrusion. 
D)  discrepancy.

An example of a discrepancy interruption is an unexpected visit by a former coworker from a different department.

Productivity suffers when you must spend time learning the technology, consulting with the tech center, or transporting equipment to the repair shop.

In the counterattack technique for overcoming procrastination, the person gets even with the person who assigned an uncomfortable task to him or her.

Hindrance stressors are

Another notable personality characteristic related to job stress is

A major time waster is

A key feature of a productivity-boosting nap is that the person naps

Concentrating on high-output tasks is an application of

Improving one's work habits is an effective strategy for getting job stress under control.

To reduce procrastination,

Peak performance is

According to the job demand-job control model, workers experience the most stress when the demands of the job are low and they have high control.

A recommended technique for decreasing the waste of time is to sort out your mail over a wastebasket or recycling bin.

Work-family conflict generally arises because the individual has to

The major end product of streamlining work is a

A recommended approach to reducing procrastination is to break a challenging task down into smaller units.

A person with an external locus of control is less prone to negative stress than a person with an internal locus of control.

Methods to control stress include:

Martha, one of your coworkers, walks into your cubicle unannounced to discuss the Winter Olympics. Her interruption is technically classified as a(n)

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Filters

Exam 17: Enhancing Personal Productivity and Managing Stress

An example of a discrepancy interruption is an unexpected visit by a former coworker from a different department.

Productivity suffers when you must spend time learning the technology, consulting with the tech center, or transporting equipment to the repair shop.

In the counterattack technique for overcoming procrastination, the person gets even with the person who assigned an uncomfortable task to him or her.

Hindrance stressors are

Another notable personality characteristic related to job stress is

A major time waster is

A key feature of a productivity-boosting nap is that the person naps

Concentrating on high-output tasks is an application of

Improving one's work habits is an effective strategy for getting job stress under control.

To reduce procrastination,

Peak performance is

According to the job demand-job control model, workers experience the most stress when the demands of the job are low and they have high control.

A recommended technique for decreasing the waste of time is to sort out your mail over a wastebasket or recycling bin.

Work-family conflict generally arises because the individual has to

The major end product of streamlining work is a

A recommended approach to reducing procrastination is to break a challenging task down into smaller units.

A person with an external locus of control is less prone to negative stress than a person with an internal locus of control.

Methods to control stress include:

Martha, one of your coworkers, walks into your cubicle unannounced to discuss the Winter Olympics. Her interruption is technically classified as a(n)

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Filters