Question 1

Negative political tactics include

Accepted Answer

A)  playing territorial games. 
B)  being unpredictable. 
C)  backstabbing 
D)  all of the choices. 
A)  playing territorial games. 
B)  being unpredictable. 
C)  backstabbing 
D)  all of the choices.

Question 2

KPMG hired a body language coach to teach its accountants the art of using and
decoding body language. The coach told the accountant to recite the nursery rhyme, "Mary Had a Little Lamb." The point? To show the accountant that body language can change how people react to something as innocent as a child's nursery rhyme.
1. Why would an accounting firm want staff professionals to recite a nursery rhyme?
2. Why is effective communication important?

Accepted Answer

1. The reason is that the accounting gia

Question 3

Many messages never get through because the intended receiver is not motivated
to hear the message or is not interested.

Accepted Answer

A) True 
 B)False

Question 4

Pete wants to be an active listener so the talks faster and more frequently than the person he is listening to.

Accepted Answer

A) True 
 B)False

Question 5

To implement overcoming communication barriers by uniting with a common vocabulary, the manager must first

Accepted Answer

A)  hire only employees with the same native tongue. 
B)  convert from a hierarchical to a team structure. 
C)  develop a computer network for the organization. 
D)  identify the core work of a business. 
A)  hire only employees with the same native tongue. 
B)  convert from a hierarchical to a team structure. 
C)  develop a computer network for the organization. 
D)  identify the core work of a business.

Question 6

Aspects of nonverbal communication include

Accepted Answer

A)  hand and body gestures. 
B)  voice quality. 
C)  body placement. 
D)  all of the choices 
A)  hand and body gestures. 
B)  voice quality. 
C)  body placement. 
D)  all of the choices

Question 7

The purpose of uniting organizational units with a common business vocabulary is to overcome communication barriers across the various units.

Accepted Answer

A) True 
 B)False

Question 8

A frequent communication barrier in using voice mail is leaving messages that are

Accepted Answer

A)  spoken so slowly the receiver hangs up. 
B)  so hostile the receiver does not respond. 
C)  so embellished the receiver does not understand.. 
D)  too poorly articulated to understand. 
A)  spoken so slowly the receiver hangs up. 
B)  so hostile the receiver does not respond. 
C)  so embellished the receiver does not understand.. 
D)  too poorly articulated to understand.

Question 9

Positive gossip appears to travel much faster than negative gossip.

Accepted Answer

A) True 
 B)False

Question 10

Which one of the following is an example of downward communication?

Accepted Answer

A)  open-door policy 
B)  complaint program 
C)  town-hall meeting 
D)  a message from the CEO sent to all employees 
A)  open-door policy 
B)  complaint program 
C)  town-hall meeting 
D)  a message from the CEO sent to all employees

Question 11

To use informal networks,

Accepted Answer

A)  focus on issues important to the organization. 
B)  establish community goals and deliverables. 
C)  set high management expectations. 
D)  all of the choices 
A)  focus on issues important to the organization. 
B)  establish community goals and deliverables. 
C)  set high management expectations. 
D)  all of the choices

Question 12

The purpose of an informative confrontation is to confront the

Accepted Answer

A)  lack of feedback in a message. 
B)  discrepancies in a person's message. 
C)  difference in tone between an oral and a written message. 
D)  reality that filtering of messages is commonplace. 
A)  lack of feedback in a message. 
B)  discrepancies in a person's message. 
C)  difference in tone between an oral and a written message. 
D)  reality that filtering of messages is commonplace.

Question 13

Feedback from the receiver to the sender is more likely to be rejected when it contains an analysis along with the opinion.

Accepted Answer

A) True 
 B)False

Question 14

A particularly devious political tactic is to behave unpredictably just to keep people off guard, thereby making them easier to control.

Accepted Answer

A) True 
 B)False

Question 15

George wants to cut down on the excessive amount of office politics in the distribution center he manages, so he is advised to

Accepted Answer

A)  engage in open communication more frequently. 
B)  practice more favoritism. 
C)  increase the amount of territorial games. 
D)  become more unpredictable himself. 
A)  engage in open communication more frequently. 
B)  practice more favoritism. 
C)  increase the amount of territorial games. 
D)  become more unpredictable himself.

Question 16

The purpose of a spin measure is to

Accepted Answer

A)  make a rumor go out of control. 
B)  get listeners dizzy with information overload. 
C)  hold back news until the timing is right. 
D)  cover up bad news by stretching for the positive aspect. 
A)  make a rumor go out of control. 
B)  get listeners dizzy with information overload. 
C)  hold back news until the timing is right. 
D)  cover up bad news by stretching for the positive aspect.

Question 17

Unusual behavior by an airline passenger such as eyes darting back and forth quickly could be considered nonverbal behavior suggesting that further investigation of this passenger is warranted.

Accepted Answer

A) True 
 B)False

Question 18

When working with people who do not speak your language fluently, speak in an easy-to-
understand manner.

Accepted Answer

A) True 
 B)False

Question 19

Jane is in a meeting with Jack. She is engaging in metacommunications when she says to Jack,

Accepted Answer

A)  "Stop talking, and start listening. I dislike a blabber mouth." 
B)  "Please read my lips." 
C)  "Stop being so defensive when I talk to you." 
D)  "I'm in a rush today, so I may appear a little impatient during our conversation." 
A)  "Stop talking, and start listening. I dislike a blabber mouth." 
B)  "Please read my lips." 
C)  "Stop being so defensive when I talk to you." 
D)  "I'm in a rush today, so I may appear a little impatient during our conversation."

Question 20

Which one of the following is not recommended as a way of having more productive meetings?

Accepted Answer

A)  Ensure that all follow-up action is assigned and recorded. 
B)  Encourage critical feedback and commentary. 
C)  Resolve as many small issues as possible at the meeting. 
D)  Strive for wide participation. 
A)  Ensure that all follow-up action is assigned and recorded. 
B)  Encourage critical feedback and commentary. 
C)  Resolve as many small issues as possible at the meeting. 
D)  Strive for wide participation.

Negative political tactics include

Many messages never get through because the intended receiver is not motivated to hear the message or is not interested.

Pete wants to be an active listener so the talks faster and more frequently than the person he is listening to.

To implement overcoming communication barriers by uniting with a common vocabulary, the manager must first

Aspects of nonverbal communication include

The purpose of uniting organizational units with a common business vocabulary is to overcome communication barriers across the various units.

A frequent communication barrier in using voice mail is leaving messages that are

Positive gossip appears to travel much faster than negative gossip.

Which one of the following is an example of downward communication?

To use informal networks,

The purpose of an informative confrontation is to confront the

Feedback from the receiver to the sender is more likely to be rejected when it contains an analysis along with the opinion.

A particularly devious political tactic is to behave unpredictably just to keep people off guard, thereby making them easier to control.

George wants to cut down on the excessive amount of office politics in the distribution center he manages, so he is advised to

The purpose of a spin measure is to

Unusual behavior by an airline passenger such as eyes darting back and forth quickly could be considered nonverbal behavior suggesting that further investigation of this passenger is warranted.

When working with people who do not speak your language fluently, speak in an easy-to- understand manner.

Jane is in a meeting with Jack. She is engaging in metacommunications when she says to Jack,

Which one of the following is not recommended as a way of having more productive meetings?

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters

Exam 12: Communication

Negative political tactics include

Many messages never get through because the intended receiver is not motivated to hear the message or is not interested.

Pete wants to be an active listener so the talks faster and more frequently than the person he is listening to.

To implement overcoming communication barriers by uniting with a common vocabulary, the manager must first

Aspects of nonverbal communication include

The purpose of uniting organizational units with a common business vocabulary is to overcome communication barriers across the various units.

A frequent communication barrier in using voice mail is leaving messages that are

Positive gossip appears to travel much faster than negative gossip.

Which one of the following is an example of downward communication?

To use informal networks,

The purpose of an informative confrontation is to confront the

Feedback from the receiver to the sender is more likely to be rejected when it contains an analysis along with the opinion.

A particularly devious political tactic is to behave unpredictably just to keep people off guard, thereby making them easier to control.

George wants to cut down on the excessive amount of office politics in the distribution center he manages, so he is advised to

The purpose of a spin measure is to

Unusual behavior by an airline passenger such as eyes darting back and forth quickly could be considered nonverbal behavior suggesting that further investigation of this passenger is warranted.

When working with people who do not speak your language fluently, speak in an easy-to- understand manner.

Jane is in a meeting with Jack. She is engaging in metacommunications when she says to Jack,

Which one of the following is not recommended as a way of having more productive meetings?

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters