Question 1

ERP systems integrate sales, orders, inventory, manufacturing, customer service, human resources, and accounting.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is involved in supply chain management?

Accepted Answer

A)  SRM 
B)  CRM 
C)  VRM 
D)  CRM and VRM 
E)  SRM and CRM 
A)  SRM 
B)  CRM 
C)  VRM 
D)  CRM and VRM 
E)  SRM and CRM

Question 3

Using MIS, one way to gain competitive advantage is to enhance the product or service by applying technological change.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is (are) TRUE statements with functional systems?

Accepted Answer

A)  Improved data results 
B)  Improved data integrity 
C)  Better communications 
D)  Increased profitability 
E)  Isolated systems 
A)  Improved data results 
B)  Improved data integrity 
C)  Better communications 
D)  Increased profitability 
E)  Isolated systems

Question 5

The movement of business process design came about because systems developers began to wonder how they could

Accepted Answer

A)  improve existing functional systems. 
B)  develop customer management relationship systems. 
C)  use networks to go beyond just automating functional applications. 
D)  use systems to automate the supply chain. 
E)  integrate several different areas in an entire value chain. 
A)  improve existing functional systems. 
B)  develop customer management relationship systems. 
C)  use networks to go beyond just automating functional applications. 
D)  use systems to automate the supply chain. 
E)  integrate several different areas in an entire value chain.

Question 6

________ support all of the primary business processes as well as the human resources and accounting support processes.

Accepted Answer

A)  Customer relationship management systems 
B)  Supply chain management systems 
C)  Enterprise resource planning systems 
D)  Value chain management systems 
E)  Supplier relationship management systems 
A)  Customer relationship management systems 
B)  Supply chain management systems 
C)  Enterprise resource planning systems 
D)  Value chain management systems 
E)  Supplier relationship management systems

Question 7

Oracle, Microsoft, and SAP are all examples of ________ software vendors.

Accepted Answer

A)  MRP 
B)  CRM 
C)  ERP 
D)  SCM 
E)  CASE 
A)  MRP 
B)  CRM 
C)  ERP 
D)  SCM 
E)  CASE

Question 8

________ systems are used by two or more related companies.

Accepted Answer

The answer of ________ systems are used by two or...

Question 9

What is the difference between a CRM and a traditional functional application?

Accepted Answer

The difference between CRM systems and t

Question 10

________ systems include HR, Accounting and Finance, Marketing and Sales, Operations, and Manufacturing.

Accepted Answer

The answer of ________ systems include HR, Accounting and Finance,...

Question 11

Functional applications are sometimes called functional

Accepted Answer

A)  automation. 
B)  silos. 
C)  islands. 
D)  confusion. 
E)  integration. 
A)  automation. 
B)  silos. 
C)  islands. 
D)  confusion. 
E)  integration.

Question 12

Porter's concept of the "process chain" is crucial for developing a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 13

Business process management is all about

Accepted Answer

A)  CRM. 
B)  installing SAP R/3 to gain industry standard processes. 
C)  shortening your supply chain. 
D)  accomplishing the same activities with less resource cost. 
E)  becoming a cost leader under Porter's models. 
A)  CRM. 
B)  installing SAP R/3 to gain industry standard processes. 
C)  shortening your supply chain. 
D)  accomplishing the same activities with less resource cost. 
E)  becoming a cost leader under Porter's models.

Question 14

What is an industry standard process?

Accepted Answer

An industry standard process i

Question 15

With functional systems, one of the biggest problems is duplicated data.

Accepted Answer

A) True 
 B)False

Question 16

SRM applications support these three basic processes

Accepted Answer

A)  approve, enter, pay. 
B)  book, receive, attend. 
C)  attract, qualify, convert. 
D)  invoice, inventory and payment. 
E)  source, purchase and settle. 
A)  approve, enter, pay. 
B)  book, receive, attend. 
C)  attract, qualify, convert. 
D)  invoice, inventory and payment. 
E)  source, purchase and settle.

Question 17

When functional systems are isolated, business processes are

Accepted Answer

A)  redundant. 
B)  disjointed. 
C)  incomplete. 
D)  not integrated. 
E)  outdated. 
A)  redundant. 
B)  disjointed. 
C)  incomplete. 
D)  not integrated. 
E)  outdated.

Question 18

A hotel that is experiencing a slow period could use a(n) ________ to market promotions to its best customers.

Accepted Answer

A)  flyer campaign 
B)  general ledger program 
C)  Twitter account 
D)  Facebook page 
E)  integrated CRM application 
A)  flyer campaign 
B)  general ledger program 
C)  Twitter account 
D)  Facebook page 
E)  integrated CRM application

Question 19

What are the steps in the customer life cycle?

Accepted Answer

Marketing, customer

Question 20

What is a CRM system?

Accepted Answer

Customer relationship manageme

ERP systems integrate sales, orders, inventory, manufacturing, customer service, human resources, and accounting.

Which of the following is involved in supply chain management?

Using MIS, one way to gain competitive advantage is to enhance the product or service by applying technological change.

Which of the following is (are) TRUE statements with functional systems?

The movement of business process design came about because systems developers began to wonder how they could

________ support all of the primary business processes as well as the human resources and accounting support processes.

Oracle, Microsoft, and SAP are all examples of ________ software vendors.

________ systems are used by two or more related companies.

What is the difference between a CRM and a traditional functional application?

________ systems include HR, Accounting and Finance, Marketing and Sales, Operations, and Manufacturing.

Functional applications are sometimes called functional

Porter's concept of the "process chain" is crucial for developing a competitive strategy.

Business process management is all about

What is an industry standard process?

With functional systems, one of the biggest problems is duplicated data.

SRM applications support these three basic processes

When functional systems are isolated, business processes are

A hotel that is experiencing a slow period could use a(n) ________ to market promotions to its best customers.

What are the steps in the customer life cycle?

What is a CRM system?

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Productivity, Innovation, and Strategy

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters

Exam 11: Competitive Advantage and Business Processes

ERP systems integrate sales, orders, inventory, manufacturing, customer service, human resources, and accounting.

Which of the following is involved in supply chain management?

Using MIS, one way to gain competitive advantage is to enhance the product or service by applying technological change.

Which of the following is (are) TRUE statements with functional systems?

The movement of business process design came about because systems developers began to wonder how they could

________ support all of the primary business processes as well as the human resources and accounting support processes.

Oracle, Microsoft, and SAP are all examples of ________ software vendors.

________ systems are used by two or more related companies.

What is the difference between a CRM and a traditional functional application?

________ systems include HR, Accounting and Finance, Marketing and Sales, Operations, and Manufacturing.

Functional applications are sometimes called functional

Porter's concept of the "process chain" is crucial for developing a competitive strategy.

Business process management is all about

What is an industry standard process?

With functional systems, one of the biggest problems is duplicated data.

SRM applications support these three basic processes

When functional systems are isolated, business processes are

A hotel that is experiencing a slow period could use a(n) ________ to market promotions to its best customers.

What are the steps in the customer life cycle?

What is a CRM system?

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Productivity, Innovation, and Strategy

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters