Question 1

A nurse wishes to have the patient reflect on what the patient has just said.To allow this to happen,the nurse should

Accepted Answer

A) ask the patient to reflect on what was just said. 
B) clarify the meaning of the words with the patient. 
C) repeat what was said and ask what was meant. 
D) stay silent until the patient begins to talk again. 
A) ask the patient to reflect on what was just said. 
B) clarify the meaning of the words with the patient. 
C) repeat what was said and ask what was meant. 
D) stay silent until the patient begins to talk again.

Question 2

A nurse manager is briefed by hospital administration about a new nursing expectation.The manager educates the nursing staff on the unit about the new policies.The student studying communication understands this as what type of communication?

Accepted Answer

A) Downward 
B) Horizontal 
C) Intraprofessional 
D) Vertical 
A) Downward 
B) Horizontal 
C) Intraprofessional 
D) Vertical

Question 3

The director of nursing (DON)of a hospital is concerned about communication problems among different professionals that seem to lead to patient care problems.What action by the DON would be most appropriate?

Accepted Answer

A) Call a meeting of the managers from all the professional areas. 
B) Develop a task force to encourage better communication. 
C) Host informal sessions where professionals can clarify their roles. 
D) Institute formal communication channels between groups. 
A) Call a meeting of the managers from all the professional areas. 
B) Develop a task force to encourage better communication. 
C) Host informal sessions where professionals can clarify their roles. 
D) Institute formal communication channels between groups.

Question 4

A nursing manager is frustrated by a committee that consistently fails to meet goals and generally demonstrates a lack of progress or results.The manager can conclude that

Accepted Answer

A) established policies and procedures might be inhibiting productivity. 
B) self-serving behaviors outweigh the task behaviors in the group. 
C) the committee's goals are vague and the committee lacks direction. 
D) the leadership within the group is not skilled at group management. 
A) established policies and procedures might be inhibiting productivity. 
B) self-serving behaviors outweigh the task behaviors in the group. 
C) the committee's goals are vague and the committee lacks direction. 
D) the leadership within the group is not skilled at group management.

Question 5

A nurse serves as a preceptor to a new graduate who is taking an admission database from a new patient.Afterward,the preceptor critiques the new graduate's use of "why" questions,stating,

Accepted Answer

A) "Avoid using 'why' questions because they make people defensive." 
B) "Good job.Your 'why' questions were focused and right to the point." 
C) "Nice work.Your 'why' questions were clear and very understandable." 
D) "Try using other kinds of questions because 'why' questions get monotonous." 
A) "Avoid using 'why' questions because they make people defensive." 
B) "Good job.Your 'why' questions were focused and right to the point." 
C) "Nice work.Your 'why' questions were clear and very understandable." 
D) "Try using other kinds of questions because 'why' questions get monotonous."

Question 6

A seasoned nurse and a student are completing an admission history with a patient.On leaving the room and discussing their findings,the novice nurse is stunned that what the seasoned nurse learned about the patient seems so different from what he or she took from the interview.What explanation by the seasoned nurse best illustrates the dynamics of this interaction?

Accepted Answer

A) Experience facilitates selective attention and helps create reality for seasoned nurses. 
B) Nurses working on one floor see similar patients and learn how to focus the questions. 
C) The novice nurse simply does not know the most important questions to ask patients. 
D) The novice nurse was focusing on asking all the questions on the admission database. 
A) Experience facilitates selective attention and helps create reality for seasoned nurses. 
B) Nurses working on one floor see similar patients and learn how to focus the questions. 
C) The novice nurse simply does not know the most important questions to ask patients. 
D) The novice nurse was focusing on asking all the questions on the admission database.

A nurse wishes to have the patient reflect on what the patient has just said.To allow this to happen,the nurse should

A nurse manager is briefed by hospital administration about a new nursing expectation.The manager educates the nursing staff on the unit about the new policies.The student studying communication understands this as what type of communication?

The director of nursing (DON)of a hospital is concerned about communication problems among different professionals that seem to lead to patient care problems.What action by the DON would be most appropriate?

A nursing manager is frustrated by a committee that consistently fails to meet goals and generally demonstrates a lack of progress or results.The manager can conclude that

A nurse serves as a preceptor to a new graduate who is taking an admission database from a new patient.Afterward,the preceptor critiques the new graduate's use of "why" questions,stating,

A Brief History of Professional Nursing in the United States

Pathways of Nursing Education

Beyond Professional Socialization

Professional Nursing Roles

Theories and Frameworks for Professional Nursing Practice

Health Policy and Planning and the Nursing Practice Environment

Economic Issues in Nursing and Health Care

Think Like a Nurse: Essential Thinking Skills for Professional Nurses

Teaching and Learning in the 21st Century

Legal Aspects of Nursing Practice

Ethical Dimensions of Nursing and Health Care

Information Management

Diversity in Health and Illness

Health and Health Promotion

Genetics and Genomics in Professional Nursing

Global Rural Nursing Practice

Violence Against Women: An Epidemic and a Health Issue

Telehealth

Patient Safety

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Exam 8: Effective Communication

A nurse wishes to have the patient reflect on what the patient has just said.To allow this to happen,the nurse should

A nurse manager is briefed by hospital administration about a new nursing expectation.The manager educates the nursing staff on the unit about the new policies.The student studying communication understands this as what type of communication?

The director of nursing (DON)of a hospital is concerned about communication problems among different professionals that seem to lead to patient care problems.What action by the DON would be most appropriate?

A nursing manager is frustrated by a committee that consistently fails to meet goals and generally demonstrates a lack of progress or results.The manager can conclude that

A nurse serves as a preceptor to a new graduate who is taking an admission database from a new patient.Afterward,the preceptor critiques the new graduate's use of "why" questions,stating,

A Brief History of Professional Nursing in the United States

Pathways of Nursing Education

Beyond Professional Socialization

Professional Nursing Roles

Theories and Frameworks for Professional Nursing Practice

Health Policy and Planning and the Nursing Practice Environment

Economic Issues in Nursing and Health Care

Think Like a Nurse: Essential Thinking Skills for Professional Nurses

Teaching and Learning in the 21st Century

Legal Aspects of Nursing Practice

Ethical Dimensions of Nursing and Health Care

Information Management

Diversity in Health and Illness

Health and Health Promotion

Genetics and Genomics in Professional Nursing

Global Rural Nursing Practice

Violence Against Women: An Epidemic and a Health Issue

Telehealth

Patient Safety

Filters