Exam 8: Effective Communication

A nurse and client have been working together for many months,and all goals for their relationship have been met.The nurse notes that the client has cancelled two appointments in a row.In assessing this situation,which statement by the nurse would gather the most important information?

A new nurse is friendly and talkative and often tells her patients about her personal life as a way to make friends with them.The manager is counseling her because of recent complaints from these patients that she is unprofessional.Which statement by the manager best summarizes the problem?

Why are communication theories that consider only a linear relationship between the sender and receiver of messages considered to be too simplistic?

A nurse explains to a preceptor student that values clarification helps with intrapersonal communication because

A faculty member explains to the class that during the working phase of a therapeutic relationship,the nurse

A patient has just made some statements that seem vague and ambiguous to the nurse.The best statement by the nurse after the patient finishes speaking would be,

The nursing student knows that examples of important nonverbal communication include (Select all that apply. )

A nurse works with victims of sexual abuse.In counseling these individuals,the nurse often elicits information that surprises the client when it is revealed.The nurse describes this situation to a preceptor student as working in the part of the Johari window that is labeled the __________ pane.

A nurse talking with a patient about a new diagnosis of advanced cancer wishes to encourage the patient to continue speaking without asking direct questions.The patient has not decided whether to have treatment or go on hospice.Which statement by the nurse would best accomplish this goal?

A new graduate nurse is concerned about the ability to communicate effectively with patients and families.An experienced nurse explains to the new nurse that a good rule of thumb is for the new nurse to

A nurse is interviewing a woman in the emergency department about injuries the nurse thinks might have been caused by domestic violence.The woman seems hesitant to discuss her injuries.Which action by the nurse would most likely result in improved communication?

A nurse usually avoids physical contact with patients,but when one is diagnosed with a terminal disease,the nurse wishes to hug the patient.This contradiction initially confuses the nurse,but a co-worker helps the nurse differentiate the two behavioral responses based on

The student studying group processes learns about the four phases of groups,which include (Select all that apply. )

The nurse knows that reframing is a useful technique when the patient

A manager is concerned about the level of gossip and "grapevine" communication on the unit.A management consultant explains to the manager that the "grapevine" often occurs when

A new nurse wishes to show concern and caring by using touch and seeks advice on the most appropriate ways of doing so.An experienced nurse explains that (Select all that apply. )

The student learning about therapeutic communication techniques knows that the most important concept in the definition of communication is

A nurse is discussing an emotional topic with a patient and wants the patient to continue talking but would also like to convey encouragement.Which action by the nurse would best accomplish this?

An experienced nurse is telling a recent graduate nurse that engaging in active listening with patients can be very tiring because

The nursing student correctly tells a friend that communication occurs in several interrelated spheres,including the (Select all that apply. )