Exam 12: Apply Quality Improvement

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Which of the following is the failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim?

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B

According to the Quality Chasm report, providing care based on continuous healing relationships will help to improve:

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C

Which of the following is a negative patient outcome, such as an unexpected death, serious physical or psychological injury, or serious risk?

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D

The American Nurses Association program Handle with Care is aimed at promoting:

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A sudden change in behavior, clenched jaws or fists, making threats, pacing, increased movement, shouting, use of profanity, increased respirations, and staring or pointing might indicate what?

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Benchmarking is an improvement tool whereby a company measures its performance or process against other companies' best practices, determines how those companies achieved their performance levels, and uses the information to improve its own performance. Give an example of benchmarking.

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Which of the following would guide an institution to move toward a culture of safety?

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Nursing-sensitive indicators identified by the American Nurses Association are related to:

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What is the major focus of The Joint Commission's accreditation process?

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More than 44,000 Americans died in 1999 because of:

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