Question 1

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

Accepted Answer

A)  To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat 
B)  To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat 
C)  To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat 
D)  To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat 
E)  To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
F) To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat 
A)  To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat 
B)  To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat 
C)  To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat 
D)  To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat 
E)  To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
F) To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Question 2

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

Accepted Answer

A)  Call router and peripheral gateway 
B)  Administrative workstation and HDS-DDS 
C)  Call router and logger 
D)  Call router and administrative workstation 
A)  Call router and peripheral gateway 
B)  Administrative workstation and HDS-DDS 
C)  Call router and logger 
D)  Call router and administrative workstation

Question 3

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

Accepted Answer

A)  Diagnostic Framework Portico 
B)  RTTest 
C)  Script Editor 
D)  Router Log Viewer 
A)  Diagnostic Framework Portico 
B)  RTTest 
C)  Script Editor 
D)  Router Log Viewer

Question 4

Which three rules apply when configuring agent teams? (Choose three.)

Accepted Answer

A)  An agent team can have multiple primary supervisors but can only be a member of one teams. 
B)  All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral. 
C)  An agent can be a member of only one agent team. 
D)  An agent team can have only one primary supervisor. 
E)  An agent team can have only one primary supervisor but can be a member of multiple teams.
F) An agent team can have multiple primary supervisors. 
A)  An agent team can have multiple primary supervisors but can only be a member of one teams. 
B)  All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral. 
C)  An agent can be a member of only one agent team. 
D)  An agent team can have only one primary supervisor. 
E)  An agent team can have only one primary supervisor but can be a member of multiple teams.
F) An agent team can have multiple primary supervisors.

Question 5

Which Cisco Finesse CLI command provides the license MAC address?

Accepted Answer

A)  show network detail 
B)  show net details 
C)  show net status 
D)  show network status 
E)  show status 
A)  show network detail 
B)  show net details 
C)  show net status 
D)  show network status 
E)  show status

Question 6

Which two statements about Precision Queues are true? (Choose two.)

Accepted Answer

A)  A Wait Time may be configured in any step except for the last step. 
B)  At least on step must be configured for a Precision Queue. 
C)  Either Skill Groups or Precision Queues must be utilized within an instance - not both. 
D)  Precision Queues can be configured for usage in agent-based inbound campaigns. 
E)  A Consider If statement may be configured in any step. 
A)  A Wait Time may be configured in any step except for the last step. 
B)  At least on step must be configured for a Precision Queue. 
C)  Either Skill Groups or Precision Queues must be utilized within an instance - not both. 
D)  Precision Queues can be configured for usage in agent-based inbound campaigns. 
E)  A Consider If statement may be configured in any step.

Question 7

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

Accepted Answer

A)  Cisco Unified Communications Manager 
B)  Cisco Unified CVP reporting server 
C)  SIP proxy server 
D)  Cisco Unified CVP call server 
E)  Cisco Unified Contact Center Enterprise server
F) VXML gateway
G) Cisco Unified CVP VXML server 
A)  Cisco Unified Communications Manager 
B)  Cisco Unified CVP reporting server 
C)  SIP proxy server 
D)  Cisco Unified CVP call server 
E)  Cisco Unified Contact Center Enterprise server
F) VXML gateway
G) Cisco Unified CVP VXML server

Question 8

Which statements about administrative scripts in the Cisco UCCE solution is true?

Accepted Answer

A)  Administrative scripts can use an ICM gateway node. 
B)  Administrative scripts can run more than one time per second. 
C)  Administrative scripts must be associated with a call type. 
D)  Administrative scripts can use a DB Lookup node. 
A)  Administrative scripts can use an ICM gateway node. 
B)  Administrative scripts can run more than one time per second. 
C)  Administrative scripts must be associated with a call type. 
D)  Administrative scripts can use a DB Lookup node.

Question 9

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Accepted Answer

A)  Cluster Manager 
B)  Cisco Dirsync 
C)  Cisco Finesse Tomcat 
D)  System Application Agent 
E)  Cisco DB 
A)  Cluster Manager 
B)  Cisco Dirsync 
C)  Cisco Finesse Tomcat 
D)  System Application Agent 
E)  Cisco DB

Question 10

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Accepted Answer

A)  Real-Time Monitoring Tool 
B)  Operations Console 
C)  Performance Monitor 
D)  Cisco Unified Contact Center Domain Manager 
A)  Real-Time Monitoring Tool 
B)  Operations Console 
C)  Performance Monitor 
D)  Cisco Unified Contact Center Domain Manager

Question 11

Which tool is used to expand the size of Cisco UCCE databases?

Accepted Answer

A)  Microsoft SQL Studio 
B)  database sizing utility 
C)  DBExpand 
D)  ICMDBA 
A)  Microsoft SQL Studio 
B)  database sizing utility 
C)  DBExpand 
D)  ICMDBA

Question 12

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

Accepted Answer

A)  Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team. 
B)  Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team. 
C)  Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team. 
D)  Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse. 
A)  Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team. 
B)  Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team. 
C)  Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team. 
D)  Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.

Question 13

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

Accepted Answer

A)  You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements. 
B)  You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements. 
C)  You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements. 
D)  You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements. 
A)  You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements. 
B)  You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements. 
C)  You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements. 
D)  You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.

Question 14

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Accepted Answer

A)  Enable reporting for CVP VXML Server as well as VXML Application detail. 
B)  Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server. 
C)  Set user.vxml_detail_rpt_Serv to value 1. 
D)  Set user.vxml_detail_rpt_Serv to value 0. 
E)  Enable Report Data Exclusive Filtering. 
A)  Enable reporting for CVP VXML Server as well as VXML Application detail. 
B)  Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server. 
C)  Set user.vxml_detail_rpt_Serv to value 1. 
D)  Set user.vxml_detail_rpt_Serv to value 0. 
E)  Enable Report Data Exclusive Filtering.

Question 15

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

Accepted Answer

A)  getVersions.bat 
B)  displayApp.bat 
C)  updateApp.bat 
D)  status.bat 
A)  getVersions.bat 
B)  displayApp.bat 
C)  updateApp.bat 
D)  status.bat

Question 16

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Accepted Answer

A)  76,000 
B)  500 
C)  1000 
D)  2000 
E)  6000 
A)  76,000 
B)  500 
C)  1000 
D)  2000 
E)  6000

Question 17

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Accepted Answer

A)  Test your scripts to ensure that all routing logic is correct. 
B)  Configure default labels for each dialed number using the Configuration Manager. 
C)  Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input. 
D)  In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions. 
E)  Configure default labels for each skill group using the Configuration Manager.
F) In all routing scripts, account for failure by triggering one of the congestion control features to handle the call. 
A)  Test your scripts to ensure that all routing logic is correct. 
B)  Configure default labels for each dialed number using the Configuration Manager. 
C)  Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input. 
D)  In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions. 
E)  Configure default labels for each skill group using the Configuration Manager.
F) In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Question 18

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

Accepted Answer

A)  router 
B)  opc 
C)  ccagent 
D)  mds 
A)  router 
B)  opc 
C)  ccagent 
D)  mds

Question 19

Refer to the exhibit.   In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

Accepted Answer

A)  PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role. 
B)  In the peripheral gateway, Agent Phone Line Control not set to "All Lines". 
C)  Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively. 
D)  Phone Join Across Lines feature is enabled. 
E)  MAC address of the phone not associated with PG user. 
A)  PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role. 
B)  In the peripheral gateway, Agent Phone Line Control not set to "All Lines". 
C)  Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively. 
D)  Phone Join Across Lines feature is enabled. 
E)  MAC address of the phone not associated with PG user.

Question 20

Refer to the exhibit.   The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

Accepted Answer

A)  dial peer configured for survey DN 
B)  dialed number configured for UCCE scripts 
C)  route pattern configured for survey DN 
D)  dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts 
E)  dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts 
A)  dial peer configured for survey DN 
B)  dialed number configured for UCCE scripts 
C)  route pattern configured for survey DN 
D)  dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts 
E)  dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Exam 49: Cisco Collaboration SaaS Authorization Exam

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

Which three rules apply when configuring agent teams? (Choose three.)

Which Cisco Finesse CLI command provides the license MAC address?

Which two statements about Precision Queues are true? (Choose two.)

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

Which statements about administrative scripts in the Cisco UCCE solution is true?

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

Which tool is used to expand the size of Cisco UCCE databases?

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG jgw1 log file. Which option describes the likely cause of this error?

Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Cisco Meraki Solutions Specialist

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

Filters