Exam 3: Strategy and Information Systems

In the value chain, the primary activity of customer service is concerned with inducing the buyers to purchase the product and providing a means for them to do so.

Unlike the primary activities, the support activities in the generic value chain do not contribute to the production, sale, and service of the product.

A generic value chain consists of five primary activities and four support activities.

ABC Motors is the largest manufacturer of cars.The company purchases raw materials from many small-sized sellers across the globe.In this case, ABC Motors is characterized by ________.

Most process design initiatives require people to work in new ways and to follow different procedures.

The cost of the business process is the cost of the inputs plus the cost of the outputs.

A service company asks its customers to fill out application forms before offering service.This is an example of a supporting business process.

A ________ is a collection of something, such as data and raw materials.

According to Porter's five forces model, which of the following firms would be least affected by the threat of substitutes?

Outbound logistics refer to transforming inputs into the final product.

Distinguish between the primary and support activities of a value chain.

Briefly explain Porter's five forces model.

Which of the following is considered a support activity in the value chain of a business?

Organizational strategy begins with the formation of a value chain.

Which of the following value chain activities involves inducing buyers to purchase a product and providing a means for them to do so?

Briefly explain the process implementation competitive strategies.

Which of the following is a primary activity in the value chain?

The automobile industry is characterized by many manufacturers and intense competition among them.This statement illustrates ________.

An automobile company decides to improve the quality of all its products and bring more variety into its product line.The company has decided to adopt ________.

According to Porter's five forces model, in which of the following examples would rivalry be considered as a weak force affecting the market?