Question 1

What is a possible consequence of the thermal compound being improperly applied to the CPU?

Accepted Answer

A)  you can short circuit the motherboard 
B)  the CPU can overheat 
C)  the cooling fan won't run 
D)  you may get memory errors 
A)  you can short circuit the motherboard 
B)  the CPU can overheat 
C)  the cooling fan won't run 
D)  you may get memory errors

Question 2

Which of the following protects your computer from brownouts or sags?

Accepted Answer

A)  degaussing 
B)  GPU 
C)  surge protector 
D)  UPS 
A)  degaussing 
B)  GPU 
C)  surge protector 
D)  UPS

Question 3

What are three things you can do to solve an overheating problem?

Accepted Answer

1. If the system refuses to boot or hang

Question 4

While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?

Accepted Answer

A)  there is an error with the BIOS video system 
B)  the video drivers are probably bad 
C)  BIOS has successfully completed POST 
D)  the video card is probably bad 
A)  there is an error with the BIOS video system 
B)  the video drivers are probably bad 
C)  BIOS has successfully completed POST 
D)  the video card is probably bad

Question 5

A degausser can erase everything on an optical disk.

Accepted Answer

A) True 
 B)False

Question 6

Under what circumstances might you need to rebuild a RAID volume?

Accepted Answer

A)  after you format the disk for the first time 
B)  after you replace a failed disk 
C)  when you restore a backup 
D)  when you add a new disk to the system 
A)  after you format the disk for the first time 
B)  after you replace a failed disk 
C)  when you restore a backup 
D)  when you add a new disk to the system

Question 7

What causes a BSOD and how should you begin the troubleshooting process?

Accepted Answer

These Windows errors are caused by probl

Question 8

Why might you disable quick booting features in BIOS when you are troubleshooting a problem?

Accepted Answer

A)  so you can access the advanced boot menu 
B)  quick booting prevents Windows from logging errors 
C)  so you can see a full POST report 
D)  quick booting bypasses the POST 
A)  so you can access the advanced boot menu 
B)  quick booting prevents Windows from logging errors 
C)  so you can see a full POST report 
D)  quick booting bypasses the POST

Question 9

List three possibly symptoms of a problem with the electrical system.

Accepted Answer

The PC appears "dead"-no indicator light

Question 10

If you need to recover data off a system that won't boot, install the drive in a working system.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a recommendation for physically protecting your equipment?

Accepted Answer

A)  install air filters over the front or side vents of the case 
B)  if you won't be using the computer for several weeks, leave it turned off 
C)  make sure cables are tied up and out of the way 
D)  don't turn on a computer that is much colder than room temperature 
A)  install air filters over the front or side vents of the case 
B)  if you won't be using the computer for several weeks, leave it turned off 
C)  make sure cables are tied up and out of the way 
D)  don't turn on a computer that is much colder than room temperature

Question 12

What are three questions you might want to ask a user when he brings a computer problem to you?

Accepted Answer

Can you describe the problem and describ

Question 13

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

Accepted Answer

A)  press F8 as Windows starts up 
B)  press Pause so you can see the screen output 
C)  press Ctrl+Print Screen to print the screen output 
D)  press Esc as soon as you see the blue screen 
A)  press F8 as Windows starts up 
B)  press Pause so you can see the screen output 
C)  press Ctrl+Print Screen to print the screen output 
D)  press Esc as soon as you see the blue screen

Question 14

If you see an error message that reads "Processor thermal trip error", what is the likely problem?

Accepted Answer

A)  the power supply is inadequate 
B)  the processor has overheated 
C)  the processor has failed 
D)  a memory module might be bad 
A)  the power supply is inadequate 
B)  the processor has overheated 
C)  the processor has failed 
D)  a memory module might be bad

Question 15

If you suspect your system is overheating, how can you determine the CPU temperature?

Accepted Answer

A)  in Windows, go to System Information 
B)  the CPU has a temperature display screen 
C)  press a room thermometer on the top of the CPU 
D)  go into BIOS setup and find the CPU screen 
A)  in Windows, go to System Information 
B)  the CPU has a temperature display screen 
C)  press a room thermometer on the top of the CPU 
D)  go into BIOS setup and find the CPU screen

Question 16

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

Accepted Answer

A) True 
 B)False

Question 17

What can be the result of a missing standoff?

Accepted Answer

A)  a short on the motherboard 
B)  the computer boots, but can't connect to the network 
C)  data is deleted from the hard drive 
D)  you see lines on the video monitor 
A)  a short on the motherboard 
B)  the computer boots, but can't connect to the network 
C)  data is deleted from the hard drive 
D)  you see lines on the video monitor

Question 18

When the _____________ battery fails, the BIOS loses its time and date settings.

Accepted Answer

The answer of When the _____________ battery fails, the BIOS...

Question 19

An error message that reads "CMOS ___________ bad" can indicate that CMOS RAM is corrupted.

Accepted Answer

The answer of An error message that reads "CMOS ___________...

Question 20

Which of the following is NOT a solution to an overheating problem?

Accepted Answer

A)  verify that cables are not obstructing airflow 
B)  remove the covers from empty expansion slots 
C)  be sure the case is not sitting on a carpet 
D)  remove dust from the power supply, vents, and cooler fans 
A)  verify that cables are not obstructing airflow 
B)  remove the covers from empty expansion slots 
C)  be sure the case is not sitting on a carpet 
D)  remove dust from the power supply, vents, and cooler fans

Exam 13: Troubleshooting Hardware Problems

What is a possible consequence of the thermal compound being improperly applied to the CPU?

Which of the following protects your computer from brownouts or sags?

What are three things you can do to solve an overheating problem?

While troubleshooting a monitor or video problem, what can you conclude if you hear one beep during the boot and you see a blank screen?

A degausser can erase everything on an optical disk.

Under what circumstances might you need to rebuild a RAID volume?

What causes a BSOD and how should you begin the troubleshooting process?

Why might you disable quick booting features in BIOS when you are troubleshooting a problem?

List three possibly symptoms of a problem with the electrical system.

If you need to recover data off a system that won't boot, install the drive in a working system.

Which of the following is NOT a recommendation for physically protecting your equipment?

What are three questions you might want to ask a user when he brings a computer problem to you?

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

If you see an error message that reads "Processor thermal trip error", what is the likely problem?

If you suspect your system is overheating, how can you determine the CPU temperature?

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

What can be the result of a missing standoff?

When the _____________ battery fails, the BIOS loses its time and date settings.

An error message that reads "CMOS ___________ bad" can indicate that CMOS RAM is corrupted.

Which of the following is NOT a solution to an overheating problem?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters