Question 1

Which of the following is true about notebooks, netbooks, and all-in-one computers?

Accepted Answer

A)  all-in-one computers have the computer case and keyboard built together 
B)  a tablet PC is just another name for a notebook computer 
C)  notebooks are always less powerful than desktops 
D)  netbooks have fewer features than notebooks 
A)  all-in-one computers have the computer case and keyboard built together 
B)  a tablet PC is just another name for a notebook computer 
C)  notebooks are always less powerful than desktops 
D)  netbooks have fewer features than notebooks D

Question 2

Match between columns
                        Premises: an electrical device that changes DC to AC
a power state that is the same as hibernation
this power standard might include 5 S states in the BIOS
the ability of an AC adapter to change from 110 V to 220 V AC power
only the hard drive and monitor are turned off
a secondary battery that fits on the bottom of a notebook
in Windows XP, work is saved to memory and memory is preserved by a trickle of power
a variation of a notebook that has fewer features
a trail left behind when you move the pointer
in Windows 7, it is the same as sleep mode, in which the power light might blink from time to time

Accepted Answer

The Answer of ghost cursor and suspend mode and S4 is...

Question 3

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

Accepted Answer

A)  connect it to a port replicator, if available 
B)  back up data if the computer is working 
C)  remove cards and disconnect external devices 
D)  remove the battery and unplug the AC adapter 
A)  connect it to a port replicator, if available 
B)  back up data if the computer is working 
C)  remove cards and disconnect external devices 
D)  remove the battery and unplug the AC adapter A

Question 4

Describe the PCMCIA ExpressCard standard.

Accepted Answer

The ExpressCard uses the PCI Express bus

Question 5

What should you do if you decide to upgrade a notebook from an off-the-shelf version of Windows?

Accepted Answer

If you decide to upgrade the OS using an

Question 6

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

Accepted Answer

A)  the keyboard is damaged and needs to be replaced 
B)  NumLock is on, make sure it is turned off 
C)  the trackpad is causing incorrect characters to be entered 
D)  the LCD panel is displaying the wrong login data 
A)  the keyboard is damaged and needs to be replaced 
B)  NumLock is on, make sure it is turned off 
C)  the trackpad is causing incorrect characters to be entered 
D)  the LCD panel is displaying the wrong login data

Question 7

Discuss when and how you should perform an operating system upgrade on a notebook.

Accepted Answer

For desktop systems, upgrading the opera

Question 8

List the three approaches to dealing with a broken internal device on a notebook computer.

Accepted Answer

Return the notebook to the man

Question 9

Discuss why notebooks and their replacement parts cost more than desktop PCs with similar features.

Accepted Answer

Notebooks and their replacement parts co

Question 10

A _______________ partition contains a copy of the OS build, device drivers, and preinstalled applications needed to restore the system to its factory state.

Accepted Answer

The answer of A _______________ partition contains a copy of...

Question 11

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

Accepted Answer

A)  PC Card 
B)  CardBus 
C)  ExpressCard 
D)  NoteCard 
A)  PC Card 
B)  CardBus 
C)  ExpressCard 
D)  NoteCard

Question 12

List four of the six tools you might need when servicing a notebook computer.

Accepted Answer

Antistatic ground strap Small fl at-head

Question 13

Which type of memory are you likely to find in today's laptops?

Accepted Answer

A)  DDR3 RIMMs 
B)  DDR2 SIMMS 
C)  DDR3 SO-DIMMS 
D)  Rambus SIMMs 
A)  DDR3 RIMMs 
B)  DDR2 SIMMS 
C)  DDR3 SO-DIMMS 
D)  Rambus SIMMs

Question 14

Which of the following is true about expansion cards in a notebook computer?

Accepted Answer

A)  most use standard PCI Express slots but not PCI slots 
B)  Mini PCI Express cards are bigger than Mini PCI cards 
C)  you may be able to replace an expansion card without extensive disassembly 
D)  all Wi-Fi cards are built-in and cannot be replaced 
A)  most use standard PCI Express slots but not PCI slots 
B)  Mini PCI Express cards are bigger than Mini PCI cards 
C)  you may be able to replace an expansion card without extensive disassembly 
D)  all Wi-Fi cards are built-in and cannot be replaced

Question 15

Which of the following is NOT true about notebook computers?

Accepted Answer

A)  different models have unique cases 
B)  components tend to not be interchangeable 
C)  on all models, the hard drive is always in the same place 
D)  they use less power than desktops 
A)  different models have unique cases 
B)  components tend to not be interchangeable 
C)  on all models, the hard drive is always in the same place 
D)  they use less power than desktops

Question 16

Which of the following is NOT a typical button or key combination function on a notebook computer?

Accepted Answer

A)  screen brightness 
B)  CPU speed 
C)  dual displays 
D)  Wi-Fi on\off 
A)  screen brightness 
B)  CPU speed 
C)  dual displays 
D)  Wi-Fi on\off

Question 17

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

Accepted Answer

A)  connect it to an external monitor 
B)  replace the video card with a known good one 
C)  replace the LCD panel with a known good one 
D)  connect the LCD panel to another working notebook 
A)  connect it to an external monitor 
B)  replace the video card with a known good one 
C)  replace the LCD panel with a known good one 
D)  connect the LCD panel to another working notebook

Question 18

Which of the following is true about replacing the processor on a notebook computer?

Accepted Answer

A)  notebook processors don't need thermal compound 
B)  you'll need a soldering iron for most notebooks 
C)  notebook processors will typically have a heatsink and fan 
D)  the same sockets are used by most desktop computers 
A)  notebook processors don't need thermal compound 
B)  you'll need a soldering iron for most notebooks 
C)  notebook processors will typically have a heatsink and fan 
D)  the same sockets are used by most desktop computers

Question 19

Under what circumstance should you always return a notebook to the manufacturer?

Accepted Answer

A)  for serious repairs and it is under warranty 
B)  when you want to add memory 
C)  if you need to replace the hard drive 
D)  to use an external device in place of the failed component 
A)  for serious repairs and it is under warranty 
B)  when you want to add memory 
C)  if you need to replace the hard drive 
D)  to use an external device in place of the failed component

Question 20

Most manufacturers of notebooks offer at least a one-year ________________.

Accepted Answer

The answer of Most manufacturers of notebooks offer at least...

Which of the following is true about notebooks, netbooks, and all-in-one computers?

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

Describe the PCMCIA ExpressCard standard.

What should you do if you decide to upgrade a notebook from an off-the-shelf version of Windows?

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

Discuss when and how you should perform an operating system upgrade on a notebook.

List the three approaches to dealing with a broken internal device on a notebook computer.

Discuss why notebooks and their replacement parts cost more than desktop PCs with similar features.

A _______________ partition contains a copy of the OS build, device drivers, and preinstalled applications needed to restore the system to its factory state.

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

List four of the six tools you might need when servicing a notebook computer.

Which type of memory are you likely to find in today's laptops?

Which of the following is true about expansion cards in a notebook computer?

Which of the following is NOT true about notebook computers?

Which of the following is NOT a typical button or key combination function on a notebook computer?

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

Which of the following is true about replacing the processor on a notebook computer?

Under what circumstance should you always return a notebook to the manufacturer?

Most manufacturers of notebooks offer at least a one-year ________________.

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters

Exam 19: Supporting Notebooks

Which of the following is true about notebooks, netbooks, and all-in-one computers?

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

Describe the PCMCIA ExpressCard standard.

What should you do if you decide to upgrade a notebook from an off-the-shelf version of Windows?

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

Discuss when and how you should perform an operating system upgrade on a notebook.

List the three approaches to dealing with a broken internal device on a notebook computer.

Discuss why notebooks and their replacement parts cost more than desktop PCs with similar features.

A _______________ partition contains a copy of the OS build, device drivers, and preinstalled applications needed to restore the system to its factory state.

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

List four of the six tools you might need when servicing a notebook computer.

Which type of memory are you likely to find in today's laptops?

Which of the following is true about expansion cards in a notebook computer?

Which of the following is NOT true about notebook computers?

Which of the following is NOT a typical button or key combination function on a notebook computer?

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

Which of the following is true about replacing the processor on a notebook computer?

Under what circumstance should you always return a notebook to the manufacturer?

Most manufacturers of notebooks offer at least a one-year ________________.

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters