Exam 8: Positive Messages

Avoiding such comments as​I remember when I ...​is important in making sure that your goodwill message is ________.

Social media have drastically shortened business response times to claims.

Business letters are important when a permanent record is required,when a message is confidential,and when ________ is necessary.

Of the following questions,which one should you ask yourself first as you begin to prepare a message?

You are responsible for writing an instruction e-mail message that will outline the new procedures to log on to the company network.Develop a numbered list containing at least five steps.Your list should be written clearly using parallel structure.

Oral messages are usually more expressive and more meaningful to receivers than written goodwill messages.

Which of the following is the best example of a situation justifying a straightforward claim?

The body of a routine message that requests information or action should ________.

The most emphatic positions in a message are the opening and ________.

Where should you place the main idea in a business letter that you expect to be received positively?

The following is an example of a direct introductory sentence to a hotel requesting information about accommodations:Our company will be holding an employee retreat early next year.

Goodwill messages should be selfless,specific,sincere,spontaneous,and ________.

A disgruntled client has begun leaving negative comments about your firm on its Facebook page.What should you do first?

What is the mostaccurate statement about posting complaints online?

Businesses and professionals can take individuals to court for negative comments online.

You should provide necessary details in the ________ of a message that requests information or action.

The body of a direct claim letter should ________.

Pull the red lever is an example of an instruction in the imperative mood.

Most routine request and response messages should be organized using the indirect strategy.

Business letters remain a powerful tool to promote services and products,boost online and retail traffic,and enhance customer relations.