Question 1

___________ provides information about configuration management on a network.

Accepted Answer

A)  Circuit management software 
B)  Device management software 
C)  System management software 
D)  Application management software 
E)  Desktop management software 
A)  Circuit management software 
B)  Device management software 
C)  System management software 
D)  Application management software 
E)  Desktop management software

Question 2

Network managers manage the configuration management of their networks as one of their key tasks.

Accepted Answer

A) True 
 B)False

Question 3

If managers do not pay enough attention to planning and organizing the network,they are going to end up being proactive vs.reactive in solving network problems.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a main function within end user support?

Accepted Answer

A)  resolving network faults 
B)  training 
C)  resolving user problems 
D)  spin control 
E)  none of the above is an appropriate answer 
A)  resolving network faults 
B)  training 
C)  resolving user problems 
D)  spin control 
E)  none of the above is an appropriate answer

Question 5

When a user problem cannot be solved by the help desk at the first level of resolution,the problem is ___________ to the second level of problem resolution.

Accepted Answer

A)  firefought 
B)  spun 
C)  escalated 
D)  burst 
E)  delimited 
A)  firefought 
B)  spun 
C)  escalated 
D)  burst 
E)  delimited

Question 6

One common configuration activity is updating the software on the client computers in the network.

Accepted Answer

A) True 
 B)False

Question 7

Network management software is used by most large organization to monitor and control their networks.

Accepted Answer

A) True 
 B)False

Question 8

What can be done to improve performance on networks?

Accepted Answer

Improving performance on networks involv

Question 9

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

Accepted Answer

A)  use of the CD-ROM as a cup holder 
B)  failed hardware device 
C)  lack of user knowledge 
D)  incompatibility between user software and network hardware and software 
E)  none of the above is an appropriate answer 
A)  use of the CD-ROM as a cup holder 
B)  failed hardware device 
C)  lack of user knowledge 
D)  incompatibility between user software and network hardware and software 
E)  none of the above is an appropriate answer

Question 10

________ is a measure of how much it costs per year to keep one computer operating.

Accepted Answer

A)  Web gardening 
B)  Software installation cost 
C)  Hardware upgrade cost 
D)  Total cost of ownership 
E)  Support staff cost 
A)  Web gardening 
B)  Software installation cost 
C)  Hardware upgrade cost 
D)  Total cost of ownership 
E)  Support staff cost

Question 11

_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.

Accepted Answer

A)  MTTDiagnose 
B)  MTTRespond 
C)  MTTRepair 
D)  MTTFix 
E)  MTBF 
A)  MTTDiagnose 
B)  MTTRespond 
C)  MTTRepair 
D)  MTTFix 
E)  MTBF

Question 12

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Accepted Answer

A) True 
 B)False

Question 13

_____________ helps ensure that critical problems get priority over less important ones.

Accepted Answer

A)  Protocol analyzing 
B)  Problem prioritizing 
C)  Uptime 
D)  Availability 
E)  Reliability 
A)  Protocol analyzing 
B)  Problem prioritizing 
C)  Uptime 
D)  Availability 
E)  Reliability

Question 14

_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.

Accepted Answer

A)  MTBF 
B)  Availability 
C)  MTTRespond 
D)  MTTDiagnose 
E)  MTTRate 
A)  MTBF 
B)  Availability 
C)  MTTRespond 
D)  MTTDiagnose 
E)  MTTRate

Question 15

Performance management means ensuring the network is operating as efficiently as possible.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not an important step in reducing network costs?

Accepted Answer

A)  moving to fat client architectures 
B)  automating as much of the network management process as possible 
C)  developing standards for computers on the network 
D)  reducing the time spent manually installing new software 
E)  centralizing help desks 
A)  moving to fat client architectures 
B)  automating as much of the network management process as possible 
C)  developing standards for computers on the network 
D)  reducing the time spent manually installing new software 
E)  centralizing help desks

Question 17

Documentation for network and application software:

Accepted Answer

A)  usually does not include information about the network operating system 
B)  usually does not include information about any special purpose network software 
C)  includes information about which data files each user can access 
D)  is not generally needed since networks are comprised of hardware only 
E)  is important for monitoring adherence to software license rules 
A)  usually does not include information about the network operating system 
B)  usually does not include information about any special purpose network software 
C)  includes information about which data files each user can access 
D)  is not generally needed since networks are comprised of hardware only 
E)  is important for monitoring adherence to software license rules

Question 18

One reason that there are technical network integration management issues is the fact that:

Accepted Answer

A)  The more different types of network technology used, the more complex network management becomes. 
B)  Internet protocols are very similar to traditional mainframe protocols. 
C)  Each LAN was developed by a centralized group. 
D)  All LANs used in an organization all use the same architecture. 
E)  All LANs used in an organization use the same type of technology. 
A)  The more different types of network technology used, the more complex network management becomes. 
B)  Internet protocols are very similar to traditional mainframe protocols. 
C)  Each LAN was developed by a centralized group. 
D)  All LANs used in an organization all use the same architecture. 
E)  All LANs used in an organization use the same type of technology.

Question 19

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Accepted Answer

A) True 
 B)False

Question 20

Today,the critical issue of network management is managing only the mainframe's network.

Accepted Answer

A) True 
 B)False

___________ provides information about configuration management on a network.

Network managers manage the configuration management of their networks as one of their key tasks.

If managers do not pay enough attention to planning and organizing the network,they are going to end up being proactive vs.reactive in solving network problems.

Which of the following is not a main function within end user support?

When a user problem cannot be solved by the help desk at the first level of resolution,the problem is ___________ to the second level of problem resolution.

One common configuration activity is updating the software on the client computers in the network.

Network management software is used by most large organization to monitor and control their networks.

What can be done to improve performance on networks?

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

________ is a measure of how much it costs per year to keep one computer operating.

_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

_____________ helps ensure that critical problems get priority over less important ones.

_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.

Performance management means ensuring the network is operating as efficiently as possible.

Which of the following is not an important step in reducing network costs?

Documentation for network and application software:

One reason that there are technical network integration management issues is the fact that:

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Today,the critical issue of network management is managing only the mainframe's network.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Wired and Wireless LANs

Backbone Networks

Wide Area Networks

The Internet

Network Security

Network Design

Filters

Exam 12: Network Management

___________ provides information about configuration management on a network.

Network managers manage the configuration management of their networks as one of their key tasks.

If managers do not pay enough attention to planning and organizing the network,they are going to end up being proactive vs.reactive in solving network problems.

Which of the following is not a main function within end user support?

When a user problem cannot be solved by the help desk at the first level of resolution,the problem is ___________ to the second level of problem resolution.

One common configuration activity is updating the software on the client computers in the network.

Network management software is used by most large organization to monitor and control their networks.

What can be done to improve performance on networks?

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

________ is a measure of how much it costs per year to keep one computer operating.

_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

_____________ helps ensure that critical problems get priority over less important ones.

_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.

Performance management means ensuring the network is operating as efficiently as possible.

Which of the following is not an important step in reducing network costs?

Documentation for network and application software:

One reason that there are technical network integration management issues is the fact that:

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Today,the critical issue of network management is managing only the mainframe's network.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Wired and Wireless LANs

Backbone Networks

Wide Area Networks

The Internet

Network Security

Network Design

Filters