Question 1

​The first step in preparing a report is locating information to support your ideas.

Accepted Answer

A) True 
 B)False

Question 2

Revise the following sentence to avoid misplaced modifiers: 
Waiting for the interview, sweat formed on Rich.

Accepted Answer

Waiting for the inte

Question 3

Use the body of a persuasive request to gain your reader's attention and interest.

Accepted Answer

A) True 
 B)False

Question 4

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Accepted Answer

A) speak in short sentences. 
B) accept a yes or a nod to affirm comprehension. 
C) wait until you finish a long explanation to request feedback. 
D) use lots of slang to demonstrate your knowledge of your culture's language. 
A) speak in short sentences. 
B) accept a yes or a nod to affirm comprehension. 
C) wait until you finish a long explanation to request feedback. 
D) use lots of slang to demonstrate your knowledge of your culture's language.

Question 5

Identify one difference and ​one similarity between e-mails and memos.

Accepted Answer

​ 
​Students should list one of the foll

Question 6

One of the best online sources for jobs is a company's own website.​

Accepted Answer

A) True 
 B)False

Question 7

Most e -mail messages should be organized using the direct strategy.

Accepted Answer

A) True 
 B)False

Question 8

What is the best advice for you to follow when writing a persuasive claim message?

Accepted Answer

A) ​Suggest that you have been intentionally deceived by the company. 
B) Provide a comprehensive chronology of all details of the claim. 
C) Close the message with a clear statement of what you want done. 
D) ​Include original documentation of invoices, shipping orders, warranties, or payments. 
A) ​Suggest that you have been intentionally deceived by the company. 
B) Provide a comprehensive chronology of all details of the claim. 
C) Close the message with a clear statement of what you want done. 
D) ​Include original documentation of invoices, shipping orders, warranties, or payments.

Question 9

All of the following are advantages of the direct strategy except

Accepted Answer

A) saving the reader's time. 
B) providing a buffer to bad news. 
C) setting a proper frame of mind. 
D) reducing frustration. 
A) saving the reader's time. 
B) providing a buffer to bad news. 
C) setting a proper frame of mind. 
D) reducing frustration.

Question 10

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following sentences uses positive language?

Accepted Answer

A) Your order cannot be shipped before June 1. 
B) Your August 15 letter claims that your new computer is malfunctioning. 
C) We can't provide a free printer with your purchase of a computer. 
D) We look forward to completing your order when we receive your credit card information. 
A) Your order cannot be shipped before June 1. 
B) Your August 15 letter claims that your new computer is malfunctioning. 
C) We can't provide a free printer with your purchase of a computer. 
D) We look forward to completing your order when we receive your credit card information.

Question 12

Which of the following openings is most appropriate for a straightforward claim letter?

Accepted Answer

A) You have sold me jewelry for three years, and you have never failed to deliver nice merchandise in the past. 
B) On April 2 I opened your delivery containing the chain (Item No. 544558-15454)I ordered on March 1. 
C) Please replace this damaged 18-inch sterling silver herringbone chain received as part of Order No. 248-21. 
D) I am very upset with the broken 18-inch sterling silver herringbone chain in your recent shipment because I had no necklace to wear to my son's wedding! 
A) You have sold me jewelry for three years, and you have never failed to deliver nice merchandise in the past. 
B) On April 2 I opened your delivery containing the chain (Item No. 544558-15454)I ordered on March 1. 
C) Please replace this damaged 18-inch sterling silver herringbone chain received as part of Order No. 248-21. 
D) I am very upset with the broken 18-inch sterling silver herringbone chain in your recent shipment because I had no necklace to wear to my son's wedding!

Question 13

Ellen wants to create a blog for her business. What is the best advice for her to follow?

Accepted Answer

A) ​Craft a catchy but concise title such as Five Ways to Ace an Interview. 
B) Provide details in the opening where they will not be missed by her readers. 
C) ​Avoid including visuals because they will distract her reader. 
D) ​Don't worry about her wording, especially her grammar, punctuation, and mechanics. 
A) ​Craft a catchy but concise title such as Five Ways to Ace an Interview. 
B) Provide details in the opening where they will not be missed by her readers. 
C) ​Avoid including visuals because they will distract her reader. 
D) ​Don't worry about her wording, especially her grammar, punctuation, and mechanics.

Question 14

Which of the following situations might require a feasibility report?

Accepted Answer

A) Relaying t he status of a large construction project 
B) The reporting of monthly sales figures for all divisions 
C) The investigation results of implementing an on-site employee exercise facility 
D) A one-page summary of a long article in The New York Times 
A) Relaying t he status of a large construction project 
B) The reporting of monthly sales figures for all divisions 
C) The investigation results of implementing an on-site employee exercise facility 
D) A one-page summary of a long article in The New York Times

Question 15

​Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

Accepted Answer

A) simple sentence. 
B) c​ompound sentence. 
C) complex sentence. 
D) ​compound-complex sentence. 
A) simple sentence. 
B) c​ompound sentence. 
C) complex sentence. 
D) ​compound-complex sentence.

Question 16

List two advantages of properly documenting research data. ​

Accepted Answer

Students should list two of the followin

Question 17

Which of the following is the best advice for proofreading long, complex documents?

Accepted Answer

A) Proofread complex documents immediately after writing while your thoughts are still fresh. 
B) Thoroughly proofread your document only once. 
C) Expect to find mistakes. 
D) Rely completely on a spell-checking program to find any errors. 
A) Proofread complex documents immediately after writing while your thoughts are still fresh. 
B) Thoroughly proofread your document only once. 
C) Expect to find mistakes. 
D) Rely completely on a spell-checking program to find any errors.

Question 18

Which of the following situations would most likely require persuasion within an organization?

Accepted Answer

A) Asking employees to attend training sessions on a new software for entering timesheets 
B) Telling employees about the new health insurance prescription drug compensation plan 
C) Asking employees to participate in an exercise program to improve  wellness and to reduce health insurance costs 
D) Informing employees about a change in shuttle services 
A) Asking employees to attend training sessions on a new software for entering timesheets 
B) Telling employees about the new health insurance prescription drug compensation plan 
C) Asking employees to participate in an exercise program to improve  wellness and to reduce health insurance costs 
D) Informing employees about a change in shuttle services

Question 19

With what type of audience should speakers use a dynamic, entertaining delivery style by incorporating large gestures and movement?

Accepted Answer

A) Hostile 
B) Friendly 
C) Neutral 
D) Uninterested 
A) Hostile 
B) Friendly 
C) Neutral 
D) Uninterested

Question 20

To save yourself time and ensure consistency of your "professional brand," you should prepare a generic résumé to send for every position that interests you.

Accepted Answer

A) True 
 B)False

The first step in preparing a report is locating information to support your ideas.

Revise the following sentence to avoid misplaced modifiers: Waiting for the interview, sweat formed on Rich.

Use the body of a persuasive request to gain your reader's attention and interest.

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Identify one difference and one similarity between e-mails and memos.

One of the best online sources for jobs is a company's own website.

Most e -mail messages should be organized using the direct strategy.

What is the best advice for you to follow when writing a persuasive claim message?

All of the following are advantages of the direct strategy except

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Which of the following sentences uses positive language?

Which of the following openings is most appropriate for a straightforward claim letter?

Ellen wants to create a blog for her business. What is the best advice for her to follow?

Which of the following situations might require a feasibility report?

Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

List two advantages of properly documenting research data.

Which of the following is the best advice for proofreading long, complex documents?

Which of the following situations would most likely require persuasion within an organization?

With what type of audience should speakers use a dynamic, entertaining delivery style by incorporating large gestures and movement?

To save yourself time and ensure consistency of your "professional brand," you should prepare a generic résumé to send for every position that interests you.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

Exam 15: Essentials of Electrocardiography

​The first step in preparing a report is locating information to support your ideas.

Revise the following sentence to avoid misplaced modifiers: Waiting for the interview, sweat formed on Rich.

Use the body of a persuasive request to gain your reader's attention and interest.

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Identify one difference and ​one similarity between e-mails and memos.

One of the best online sources for jobs is a company's own website.​

Most e -mail messages should be organized using the direct strategy.

What is the best advice for you to follow when writing a persuasive claim message?

All of the following are advantages of the direct strategy except

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Which of the following sentences uses positive language?

Which of the following openings is most appropriate for a straightforward claim letter?

Ellen wants to create a blog for her business. What is the best advice for her to follow?

Which of the following situations might require a feasibility report?

​Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

List two advantages of properly documenting research data. ​

Which of the following is the best advice for proofreading long, complex documents?

Which of the following situations would most likely require persuasion within an organization?

With what type of audience should speakers use a dynamic, entertaining delivery style by incorporating large gestures and movement?

To save yourself time and ensure consistency of your "professional brand," you should prepare a generic résumé to send for every position that interests you.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

The first step in preparing a report is locating information to support your ideas.

Identify one difference and one similarity between e-mails and memos.

One of the best online sources for jobs is a company's own website.

Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

List two advantages of properly documenting research data.