Question 1

Absenteeism is more likely to be found in smaller teams.

Accepted Answer

A) True 
 B)False

Question 2

Provide examples of types of upward and downward communication messages.

Accepted Answer

Examples of upward communication message

Question 3

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Accepted Answer

The five stages are: forming stage,storm

Question 4

Which of the following statements is correct regarding team conflict?

Accepted Answer

A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams. 
A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams.

Question 5

_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 6

Jose is part of a temporary team that works together to solve a specific problem and then disband.Jose is part of a cross-functional team.

Accepted Answer

A) True 
 B)False

Question 7

List three ways in which employers can empower employees.

Accepted Answer

Employers can empower employees by shari

Question 8

Concerning the grapevine,all of the following statements are correct EXCEPT:

Accepted Answer

A)  The grapevine is an informal communication channel. 
B)  Information on the grapevine is wrong most of the time. 
C)  The grapevine is a frequent source of information for employees. 
D)  Grapevines convey information rapidly. 
A)  The grapevine is an informal communication channel. 
B)  Information on the grapevine is wrong most of the time. 
C)  The grapevine is a frequent source of information for employees. 
D)  Grapevines convey information rapidly.

Question 9

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Accepted Answer

A) True 
 B)False

Question 10

During the forming stage,what is the role of the team leader?

Accepted Answer

A)  providing time for members to become acquainted 
B)  encouraging participation 
C)  clarifying team roles 
D)  facilitating task accomplishment 
A)  providing time for members to become acquainted 
B)  encouraging participation 
C)  clarifying team roles 
D)  facilitating task accomplishment

Question 11

When speaking during business conversations,North Americans tend to stand closer together than Latin Americans.

Accepted Answer

A) True 
 B)False

Question 12

Customer orders are considered to be an internal communication.

Accepted Answer

A) True 
 B)False

Question 13

Polite listeners are attentive listeners.

Accepted Answer

A) True 
 B)False

Question 14

Explain the differences in communication between high-context and low-context cultures.Provide examples of each type of culture.

Accepted Answer

Low-context cultures tend to rely on dir

Question 15

Giving employees responsibility and authority to make decisions about their work is called ________.

Accepted Answer

A)  empowerment 
B)  communication 
C)  teamwork 
D)  top-down management 
A)  empowerment 
B)  communication 
C)  teamwork 
D)  top-down management

Question 16

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Accepted Answer

A) True 
 B)False

Question 17

_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 18

Many people in an organization receive a large part of their information through the grapevine.Unfortunately,the grapevine is widely regarded as an unreliable source of information.

Accepted Answer

A) True 
 B)False

Question 19

In many companies,shared decision-making authority extends to all of the following EXCEPT ________.

Accepted Answer

A)  purchasing supplies 
B)  selecting members of the board of directors 
C)  overseeing the safety program 
D)  determining individual working hours 
A)  purchasing supplies 
B)  selecting members of the board of directors 
C)  overseeing the safety program 
D)  determining individual working hours

Question 20

Countries like Canada which tend to rely on explicit written and verbal messages are considered ________ cultures

Accepted Answer

A)  high-context 
B)  low-context 
C)  external 
D)  diverse 
A)  high-context 
B)  low-context 
C)  external 
D)  diverse

Absenteeism is more likely to be found in smaller teams.

Provide examples of types of upward and downward communication messages.

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Which of the following statements is correct regarding team conflict?

_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Jose is part of a temporary team that works together to solve a specific problem and then disband.Jose is part of a cross-functional team.

List three ways in which employers can empower employees.

Concerning the grapevine,all of the following statements are correct EXCEPT:

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

During the forming stage,what is the role of the team leader?

When speaking during business conversations,North Americans tend to stand closer together than Latin Americans.

Customer orders are considered to be an internal communication.

Polite listeners are attentive listeners.

Explain the differences in communication between high-context and low-context cultures.Provide examples of each type of culture.

Giving employees responsibility and authority to make decisions about their work is called ________.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

Many people in an organization receive a large part of their information through the grapevine.Unfortunately,the grapevine is widely regarded as an unreliable source of information.

In many companies,shared decision-making authority extends to all of the following EXCEPT ________.

Countries like Canada which tend to rely on explicit written and verbal messages are considered ________ cultures

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance through Empowerment, Teamwork, and Communication

Absenteeism is more likely to be found in smaller teams.

Provide examples of types of upward and downward communication messages.

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Which of the following statements is correct regarding team conflict?

_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Jose is part of a temporary team that works together to solve a specific problem and then disband.Jose is part of a cross-functional team.

List three ways in which employers can empower employees.

Concerning the grapevine,all of the following statements are correct EXCEPT:

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

During the forming stage,what is the role of the team leader?

When speaking during business conversations,North Americans tend to stand closer together than Latin Americans.

Customer orders are considered to be an internal communication.

Polite listeners are attentive listeners.

Explain the differences in communication between high-context and low-context cultures.Provide examples of each type of culture.

Giving employees responsibility and authority to make decisions about their work is called ________.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

Many people in an organization receive a large part of their information through the grapevine.Unfortunately,the grapevine is widely regarded as an unreliable source of information.

In many companies,shared decision-making authority extends to all of the following EXCEPT ________.

Countries like Canada which tend to rely on explicit written and verbal messages are considered ________ cultures

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters