Question 1

In the context of e-marketplaces,a _____ market concentrates on coordinating a business process or function involving multiple vendors.

Accepted Answer

A) horizontal 
B) labor 
C) diagonal 
D) hierarchical 
A) horizontal 
B) labor 
C) diagonal 
D) hierarchical

Question 2

Businesses find attracting new customers less expensive than maintaining current customers.

Accepted Answer

A) True 
 B)False

Question 3

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external information needed by other functions.

Accepted Answer

A) unified database 
B) supply chain 
C) accounting 
D) e-commerce 
A) unified database 
B) supply chain 
C) accounting 
D) e-commerce

Question 4

Which component of an enterprise resource planning (ERP)system tracks financial information,such as budget allocations and debits and credits?

Accepted Answer

A) The purchasing component 
B) The vendor integration component 
C) The human resources component 
D) The accounting component 
A) The purchasing component 
B) The vendor integration component 
C) The human resources component 
D) The accounting component

Question 5

_____ allows customers to modify the standard offering,such as selecting a different home page to be displayed each time you open your Web browser.

Accepted Answer

A) Customization 
B) Virtualization 
C) Optimization 
D) Idealization 
A) Customization 
B) Virtualization 
C) Optimization 
D) Idealization

Question 6

In real estate firms,which is considered one of the major links in the supply chain?

Accepted Answer

A) Service providers 
B) Manufacturing facilities 
C) Production units 
D) Retailers 
A) Service providers 
B) Manufacturing facilities 
C) Production units 
D) Retailers

Question 7

Describe customization with an example.

Accepted Answer

Answers will vary.Customization allows c

Question 8

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Accepted Answer

A) True 
 B)False

Question 9

In the context of electronic exchange of information,which is used by companies to improve the efficiency and effectiveness of the supply chain process?

Accepted Answer

A) Really Simple Syndication feeds 
B) Traditional client-server interfaces 
C) Paper documents 
D) The Internet and established Web protocols 
A) Really Simple Syndication feeds 
B) Traditional client-server interfaces 
C) Paper documents 
D) The Internet and established Web protocols

Question 10

_____ is used to coordinate supply chain members through point-of-sale (POS)data sharing and joint planning.

Accepted Answer

A) Confidentiality,integrity,and availability 
B) Electronic data interchange 
C) Customer relationship management 
D) Collaborative planning,forecasting,and replenishment 
A) Confidentiality,integrity,and availability 
B) Electronic data interchange 
C) Customer relationship management 
D) Collaborative planning,forecasting,and replenishment

Question 11

In supply chain management (SCM),many companies substitute electronic _____ for printing,mailing,and faxing paper documents,such as purchase orders,invoices,and shipping notices.

Accepted Answer

A) data interchange 
B) design automation 
C) design processing 
D) data validation 
A) data interchange 
B) design automation 
C) design processing 
D) data validation

Question 12

Auctions help determine the price of goods and services when there is no set price in the marketplace.

Accepted Answer

A) True 
 B)False

Question 13

In a customer relationship management (CRM)system,which is effective in tracking and analyzing customers' buying patterns?

Accepted Answer

A) Web portals 
B) Data-mining tools 
C) Extranets 
D) Firewall networks 
A) Web portals 
B) Data-mining tools 
C) Extranets 
D) Firewall networks

Question 14

Briefly explain an enterprise resource planning (ERP)system.

Accepted Answer

Answers will vary.ERP is an integrated s

Question 15

Which statement is true of electronic data interchange (EDI)?

Accepted Answer

A) It uses proprietary protocols and networks. 
B) It is more beneficial when there are more companies in its network. 
C) When Web-based EDI is used,the process of sales forecasting is disrupted. 
D) When it uses the Internet and Web protocols,the cost of transmitting documents increases. 
A) It uses proprietary protocols and networks. 
B) It is more beneficial when there are more companies in its network. 
C) When Web-based EDI is used,the process of sales forecasting is disrupted. 
D) When it uses the Internet and Web protocols,the cost of transmitting documents increases.

Question 16

Discuss the drawbacks of an enterprise resource planning (ERP)system.

Accepted Answer

Answers will vary.ERP is an integrated s

Question 17

Supply chains exist in both service and manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 18

_____ help determine the price of goods and services when there is no set price in the marketplace.

Accepted Answer

A) Bargains 
B) Auctions 
C) Barters 
D) Budgets 
A) Bargains 
B) Auctions 
C) Barters 
D) Budgets

Question 19

In the context of personalization technology,which of the following is a drawback of collaborative filtering (CF)?

Accepted Answer

A) It cannot work well for a single product category. 
B) It needs a large sample of users and content to work well. 
C) It accepts inputs from only one data source at a time. 
D) It cannot make automatic predictions about customers' interests. 
A) It cannot work well for a single product category. 
B) It needs a large sample of users and content to work well. 
C) It accepts inputs from only one data source at a time. 
D) It cannot make automatic predictions about customers' interests.

Question 20

Explain third-party exchanges.

Accepted Answer

Answers will vary.Third-party exchanges

In the context of e-marketplaces,a _____ market concentrates on coordinating a business process or function involving multiple vendors.

Businesses find attracting new customers less expensive than maintaining current customers.

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external information needed by other functions.

Which component of an enterprise resource planning (ERP)system tracks financial information,such as budget allocations and debits and credits?

_____ allows customers to modify the standard offering,such as selecting a different home page to be displayed each time you open your Web browser.

In real estate firms,which is considered one of the major links in the supply chain?

Describe customization with an example.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

In the context of electronic exchange of information,which is used by companies to improve the efficiency and effectiveness of the supply chain process?

_____ is used to coordinate supply chain members through point-of-sale (POS)data sharing and joint planning.

In supply chain management (SCM),many companies substitute electronic _____ for printing,mailing,and faxing paper documents,such as purchase orders,invoices,and shipping notices.

Auctions help determine the price of goods and services when there is no set price in the marketplace.

In a customer relationship management (CRM)system,which is effective in tracking and analyzing customers' buying patterns?

Briefly explain an enterprise resource planning (ERP)system.

Which statement is true of electronic data interchange (EDI)?

Discuss the drawbacks of an enterprise resource planning (ERP)system.

Supply chains exist in both service and manufacturing organizations.

_____ help determine the price of goods and services when there is no set price in the marketplace.

In the context of personalization technology,which of the following is a drawback of collaborative filtering (CF)?

Explain third-party exchanges.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems,Data Warehouses,and Data Marts

Personal,Legal,Ethical,and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet,Intranets,and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends,Technologies,and Applications

Filters

Exam 11: Enterprise Systems

In the context of e-marketplaces,a _____ market concentrates on coordinating a business process or function involving multiple vendors.

Businesses find attracting new customers less expensive than maintaining current customers.

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external information needed by other functions.

Which component of an enterprise resource planning (ERP)system tracks financial information,such as budget allocations and debits and credits?

_____ allows customers to modify the standard offering,such as selecting a different home page to be displayed each time you open your Web browser.

In real estate firms,which is considered one of the major links in the supply chain?

Describe customization with an example.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

In the context of electronic exchange of information,which is used by companies to improve the efficiency and effectiveness of the supply chain process?

_____ is used to coordinate supply chain members through point-of-sale (POS)data sharing and joint planning.

In supply chain management (SCM),many companies substitute electronic _____ for printing,mailing,and faxing paper documents,such as purchase orders,invoices,and shipping notices.

Auctions help determine the price of goods and services when there is no set price in the marketplace.

In a customer relationship management (CRM)system,which is effective in tracking and analyzing customers' buying patterns?

Briefly explain an enterprise resource planning (ERP)system.

Which statement is true of electronic data interchange (EDI)?

Discuss the drawbacks of an enterprise resource planning (ERP)system.

Supply chains exist in both service and manufacturing organizations.

_____ help determine the price of goods and services when there is no set price in the marketplace.

In the context of personalization technology,which of the following is a drawback of collaborative filtering (CF)?

Explain third-party exchanges.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems,Data Warehouses,and Data Marts

Personal,Legal,Ethical,and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet,Intranets,and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends,Technologies,and Applications

Filters