Exam 4: Business Ethics and Social Responsibility

Scenario-Based Top management at New Horizons Insurance Company is concerned about how to maintain honesty and integrity among managers, agents, and claims adjusters.Over the past year, for example, the company has received more complaints than ever before, both about agents pushing policies that clients don't need or can't afford and about adjusters being unresponsive to client needs.Executives have decided to exercise more care in hiring new employees and to require more training in ethics as well as sales skills and product knowledge. -Although it's a good rule of thumb to follow your own code of personal conduct and act according to your own convictions, the fact that some employees' personal codes seem to be flawed makes it legitimate to take steps beyond this guideline.

When asked what he looks for in a new hire, investment guru Warren Buffet placed integrity over intelligence.

Volkswagen was caught cheating the public by using previously used parts in the manufacture of their cars.

According to Johnson & Johnson then CEO James Burke, his only regret in the wake of the Tylenol tampering tragedy was the fact that the:

All of the following should usually be considered inappropriate behavior :

When a business executive accepts a pair of sports tickets from a supplier, he is succumbing to conflict of interest.

Laws governing equal opportunity require that people must be hired on the basis of _____, not _____.

In response to public criticism for serving unhealthy food, McDonald's has done all of the following except:

When McDonald's fast food/obesity link first got a lot of attention, McDonald's response was to eliminate the super-size option.

Owners are the stakeholders who invest _____ in a firm in expectation of financial return.

Pillows have labels identifying the materials used to make them because of President John F.Kennedy's bill of consumer rights.

Because the conspiracy of fraud was brought to an end with Cynthia Cooper's intervention, WorldCom investor and employee losses were _____.

The _____ Agency has been a major force in cleaning up U.S.waters.

The rights identified by the consumer bill of rights include all of the following _____.

How are equal?opportunity and diversity rules enforced at Procter & Gamble?

The prospect of feeling bad if they did the same things should be enough to warn Bonita and Samuel that the activities of these employees are unethical.

In 1991, when it was discovered that cases of bottled water had been poisoned with benzene, Perrier executives:

For years, clothing maker Patagonia has been in the forefront of efforts to protect the land.

Determining what's "right" or "wrong" is made a little easier by the principle that what's "right" for one group of stakeholders is probably "right" for another.

Five months after the fraud at WorldCom was exposed, new CEO Michael Cappellas delivered a pep talk on the company's future while the senior management team led the audience in a rousing rendition of what song?