Exam 5: Business Management

Short Case Scenario 5-1 Donna Hamilton is excited to open her own restaurant, the Westminster Inn. Although Donna has worked as a chef and even managed a number of restaurants during her career, she is concerned that she gets off to a good start. Donna spends several weeks before the restaurant opens setting goals. -How might a mission statement help Donna with her new business?

________ skills include the special tools,techniques,and skills needed to compete in a global environment.

A strategy is a focused plan that guides organizational decisions.

According to the textbook,email and spam are big time-wasters for managers.

Crisis management involves a firm's methods for dealing with emergencies.

Top managers depend most on conceptual skills.

Why are human relations skills important to managers?

In looking at the process of radical change,the three-stage process is characterized by conflict and resistance in the beginning.

The shared experiences,stories,beliefs,and norms that characterize an organization are called an organization structure.

Operational plans are shorter-term plans for implementing specific aspects of the company's strategic plans.

It is not possible to change an organization's corporate culture.

Short Case Scenario 5-1 Donna Hamilton is excited to open her own restaurant, the Westminster Inn. Although Donna has worked as a chef and even managed a number of restaurants during her career, she is concerned that she gets off to a good start. Donna spends several weeks before the restaurant opens setting goals. -Donna feels that leading may be the most difficult part of her new job.What is leading?

Goals that generally extend beyond five years or more are referred to as ________.

________ analyze their competitive environments and plan,organize,direct,and control the operations of their organizations.

________ strategy focuses on how specific areas can achieve corporate goals.

Marjorie Scardino,Kenneth Chenault,and James Sinegal are examples provided by the text of executives who guide the fortunes and establish the direction of their firms and are ________.

Define human relations skills.

Long-term goals are derived directly from a firm's mission statement.

Short Case Scenario 5-1 Donna Hamilton is excited to open her own restaurant, the Westminster Inn. Although Donna has worked as a chef and even managed a number of restaurants during her career, she is concerned that she gets off to a good start. Donna spends several weeks before the restaurant opens setting goals. -What types of goals will Donna likely make?

Conceptual skills recognize new market opportunities and threats.