Question 1

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:

Accepted Answer

A) concierge 
B) front desk associate 
C) assistant rooms manager 
D) bell captain 
A) concierge 
B) front desk associate 
C) assistant rooms manager 
D) bell captain

Question 2

List the duties of the front office manager.

Accepted Answer

Review night audit, previous night occup

Question 3

Discuss the responsibilities of the executive housekeeper.

Accepted Answer

1. Leadership of people, equipment, and

Question 4

Special hotel accounts for a company that has established credit with a hotel are called:

Accepted Answer

A) guest folio 
B) rack rates 
C) audit rates 
D) city ledger 
A) guest folio 
B) rack rates 
C) audit rates 
D) city ledger

Question 5

The concierge association, which promotes high professional and ethical standards, is called:

Accepted Answer

A) Chaine des rotisseurs 
B) International Concierge Association 
C) Professional Association of Innkeepers International 
D) Les Clefs d'Or 
A) Chaine des rotisseurs 
B) International Concierge Association 
C) Professional Association of Innkeepers International 
D) Les Clefs d'Or

Question 6

Room occupancy percentage (ROP)is determined by:

Accepted Answer

A) Room cost divided by room sales 
B) Total rooms occupied divided by total rooms sold 
C) Total rooms occupied divided by total available rooms 
D) Room revenue divided by number of rooms sold 
A) Room cost divided by room sales 
B) Total rooms occupied divided by total rooms sold 
C) Total rooms occupied divided by total available rooms 
D) Room revenue divided by number of rooms sold

Question 7

Hotel restaurants cater to both:

Accepted Answer

A) hotel and banquet guests 
B) hotel guests and employees 
C) hotel guests and the management team 
D) hotel guests and the general public 
A) hotel and banquet guests 
B) hotel guests and employees 
C) hotel guests and the management team 
D) hotel guests and the general public

Question 8

The front office, housekeeping, concierge, security and communications all belong to which division?

Accepted Answer

A) Human Resources 
B) Sales 
C) Food and Beverage 
D) Rooms 
A) Human Resources 
B) Sales 
C) Food and Beverage 
D) Rooms

Question 9

In most hotels the executive committee:

Accepted Answer

A) sets room rates 
B) makes all decisions 
C) is responsible for creating the annual marketing plan 
D) is involved in all major decisions but ultimately responsibility lies with the General Manager 
A) sets room rates 
B) makes all decisions 
C) is responsible for creating the annual marketing plan 
D) is involved in all major decisions but ultimately responsibility lies with the General Manager

Question 10

Hyatt Hotel Corporation was founded by the ________ family.

Accepted Answer

A) Wilson 
B) Pritzker 
C) Carlson 
D) Day 
A) Wilson 
B) Pritzker 
C) Carlson 
D) Day

Question 11

A position description for the front office includes all of the following tasks except:

Accepted Answer

A) to clean rooms 
B) to offer additional services such as hotel information 
C) to sell rooms 
D) to maintain balanced guest accounts 
A) to clean rooms 
B) to offer additional services such as hotel information 
C) to sell rooms 
D) to maintain balanced guest accounts

Question 12

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

Accepted Answer

A) leadership and people skills 
B) attention to detail and follow through 
C) effective delegation 
D) computer programming skills 
A) leadership and people skills 
B) attention to detail and follow through 
C) effective delegation 
D) computer programming skills

Question 13

The main function of a hotel is to:

Accepted Answer

A) provide an outstanding lodging experience 
B) provide reasonably priced accommodations for all travelers 
C) offer guests a variety of food and beverage options 
D) provide complimentary breakfast and in-room amenities 
A) provide an outstanding lodging experience 
B) provide reasonably priced accommodations for all travelers 
C) offer guests a variety of food and beverage options 
D) provide complimentary breakfast and in-room amenities

Question 14

If rooms revenue is $85,000 and the total number of rooms sold is 800 the average daily
rate is ________.

Accepted Answer

The answer of If rooms revenue is $85,000 and the...

Question 15

A catering event order (CEO)or banquet event order (BEO)is used to:

Accepted Answer

A) provide the client and hotel with essential information about each function 
B) encourage guests to use the hotel restaurants 
C) alert the front office to large check-ins 
D) alert the Food and Beverage Department to large groups 
A) provide the client and hotel with essential information about each function 
B) encourage guests to use the hotel restaurants 
C) alert the front office to large check-ins 
D) alert the Food and Beverage Department to large groups

Question 16

The front office, reservations, housekeeping, concierge, guest services, security and
communications make up the ________ of a hotel.

Accepted Answer

The answer of The front office, reservations, housekeeping, concierge, guest...

Question 17

The Hotel Walker is a luxury downtown property that includes lush suites and a five
star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. The
room occupancy percentage of Hotel Walker is ________.

Accepted Answer

The answer of The Hotel Walker is a luxury downtown...

Question 18

In-house communications, guest communications such as pagers, radios, voice mail,
faxes and messages are managed by ________.

Accepted Answer

The answer of In-house communications, guest communications such as pagers,...

Question 19

Discuss the importance of security and loss prevention and the key elements of a security plan.

Accepted Answer

1. Protecting the personal property of g

Question 20

The primary purpose of revenue management is to:

Accepted Answer

A) increase profitability 
B) monitor hotel restaurant and room service orders 
C) sell more rooms at discounted rates 
D) assist the concierge with customer requests 
A) increase profitability 
B) monitor hotel restaurant and room service orders 
C) sell more rooms at discounted rates 
D) assist the concierge with customer requests

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:

List the duties of the front office manager.

Discuss the responsibilities of the executive housekeeper.

Special hotel accounts for a company that has established credit with a hotel are called:

The concierge association, which promotes high professional and ethical standards, is called:

Room occupancy percentage (ROP)is determined by:

Hotel restaurants cater to both:

The front office, housekeeping, concierge, security and communications all belong to which division?

In most hotels the executive committee:

Hyatt Hotel Corporation was founded by the ________ family.

A position description for the front office includes all of the following tasks except:

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

The main function of a hotel is to:

If rooms revenue is $85,000 and the total number of rooms sold is 800 the average daily rate is ________.

A catering event order (CEO)or banquet event order (BEO)is used to:

The front office, reservations, housekeeping, concierge, guest services, security and communications make up the ________ of a hotel.

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. The room occupancy percentage of Hotel Walker is ________.

In-house communications, guest communications such as pagers, radios, voice mail, faxes and messages are managed by ________.

Discuss the importance of security and loss prevention and the key elements of a security plan.

The primary purpose of revenue management is to:

Hospitality Spirit

Tourism

Characteristics of Tourism

Lodging

Cruising

Restaurants

Restaurant Operations

Managed Services

Beverages

Clubs

Theme Parks and Attractions

Gaming Entertainment

Meetings, Conventions, and Expositions

Special Events

Filters

Exam 5: Lodging Operations

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:

List the duties of the front office manager.

Discuss the responsibilities of the executive housekeeper.

Special hotel accounts for a company that has established credit with a hotel are called:

The concierge association, which promotes high professional and ethical standards, is called:

Room occupancy percentage (ROP)is determined by:

Hotel restaurants cater to both:

The front office, housekeeping, concierge, security and communications all belong to which division?

In most hotels the executive committee:

Hyatt Hotel Corporation was founded by the ________ family.

A position description for the front office includes all of the following tasks except:

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:

The main function of a hotel is to:

If rooms revenue is $85,000 and the total number of rooms sold is 800 the average daily rate is ________.

A catering event order (CEO)or banquet event order (BEO)is used to:

The front office, reservations, housekeeping, concierge, guest services, security and communications make up the ________ of a hotel.

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. The hotel has 750 rooms available with 680 of the rooms occupied. The room occupancy percentage of Hotel Walker is ________.

In-house communications, guest communications such as pagers, radios, voice mail, faxes and messages are managed by ________.

Discuss the importance of security and loss prevention and the key elements of a security plan.

The primary purpose of revenue management is to:

Hospitality Spirit

Tourism

Characteristics of Tourism

Lodging

Cruising

Restaurants

Restaurant Operations

Managed Services

Beverages

Clubs

Theme Parks and Attractions

Gaming Entertainment

Meetings, Conventions, and Expositions

Special Events

Filters