Exam 8: Effective Communication

A nurse is discussing an emotional topic with a patient and wants the patient to continue talking but would also like to convey encouragement.Which action by the nurse would best accomplish this?

A nursing manager is frustrated by a committee that consistently fails to meet goals and generally demonstrates a lack of progress or results.The manager can conclude that:

A nurse is interviewing a woman in the emergency department about injuries the nurse thinks might have been caused by domestic violence.The woman seems hesitant to discuss her injuries.Which action by the nurse would most likely result in improved communication?

A nurse works with victims of sexual abuse.In counseling these individuals, the nurse often elicits information that surprises the client when it is revealed.The nurse describes this situation to a preceptor student as working in the part of the Johari window that is labeled the __________ pane.

A seasoned nurse and a student are completing an admission history with a patient.On leaving the room and discussing their findings, the novice nurse is stunned that what the seasoned nurse learned about the patient seems so different from what he or she took from the interview.What explanation by the seasoned nurse best illustrates the dynamics of this interaction?

A new graduate nurse is concerned about the ability to communicate effectively with patients and families.An experienced nurse explains to the new nurse that a good rule of thumb is for the new nurse to: