Exam 6: Mindful Listening

Poor listening is a leading reason that some people don't advance in their career.

Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.

As soon as Laura finishes speaking about a dress she bought, Matt listens long enough to see how much she spent and attacks her for spending money. Laura feels like she was assaulted. Matt has engaged in:

As Krista listens very carefully to her teammate Carl as he describes a marketing campaign. When Carl finishes, Krista pounces: "You said we could get a rough draft of the whole campaign by the end of the month. You forgot that we lose two workdays for the annual retreat next week. Besides, your plan calls for some outsourcing. Where are you getting the funds for that?" Krista's response shows that she listened to Carl's ideas not to understand them and work with him but to identify weak spots and attack them. This is an example of:

Discuss how listening can be influential in the workplace and how listening may influence career advancement.

Ambushing is listening carefully for the purpose of attacking a speaker.

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.

Literal listening involves focusing only on the relationship-level meaning of a message.

Being mindful starts with a decision to attend fully to another person.

Situational obstacles include message overload, message complexity, and noise.