Question 1

The costs of poor listening in the workplace are minimal.

Accepted Answer

A) True 
 B)False  False

Question 2

Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.

Accepted Answer

The obstacles to effective listening combine to create six types of nonlistening: pseudolistening, monopolizing, selective listening, defensive listening, ambushing, and literal listening.

Question 3

Chapter 6 indicates it is important to be supportive when responding to people we care about. Explain what supportiveness means by discussing its relationship to agreeing with others (are the two the same?). Also, in your response describe specific communication behaviors that can be used to demonstrate supportiveness.

Accepted Answer

Responses will vary, but look for students to differentiate supporting another and agreeing or disagreeing with their perspective. Specific communication behaviors that demonstrate support include being mindful, suspending judgment, and seeking to understand the other's perspective (especially through paraphrasing and using minimal encouragers).

Question 4

Some people are generally defensive, expecting criticism from all quarters.

Accepted Answer

A) True 
 B)False

Question 5

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Accepted Answer

A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening. 
A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening.

Question 6

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ____, one form of nonlistening.

Accepted Answer

A)  defensive listening 
B)  literal listening 
C)  selective listening 
D)  ambushing 
E)  pseudolistening 
A)  defensive listening 
B)  literal listening 
C)  selective listening 
D)  ambushing 
E)  pseudolistening

Question 7

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

Accepted Answer

A)  development of responses 
B)  selected passages 
C)  adapting listening appropriately 
D)  critical points of communication 
E)  background noise 
A)  development of responses 
B)  selected passages 
C)  adapting listening appropriately 
D)  critical points of communication 
E)  background noise

Question 8

A multi-tasker can be mindful when listening to a speaker and check text messages at the same time.

Accepted Answer

A) True 
 B)False

Question 9

Defensive listening, which is perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

Accepted Answer

A) True 
 B)False

Question 10

Listening skill is ranked as the single most important feature of effective managers.

Accepted Answer

A) True 
 B)False

Question 11

Listening or trying to listen takes up at least ____ of most people's waking time.

Accepted Answer

A)  1/8 
B)  1/4 
C)  1/3 
D)  1/2 
E)  3/4 
A)  1/8 
B)  1/4 
C)  1/3 
D)  1/2 
E)  3/4

Question 12

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

Accepted Answer

A)  being open to the person, concentrating on what the person is saying, and refocusing on what is being said 
B)  message overload, message complexity, noise, preoccupation, and prejudgment 
C)  giving nonverbal responses, evaluating your listening, and avoidance of reframing 
D)  being wide awake, not letting your thoughts drift, and attending fully 
E)  paying attention, adopting an involved posture, keeping eye contact, and indicating interest in what the other person says 
A)  being open to the person, concentrating on what the person is saying, and refocusing on what is being said 
B)  message overload, message complexity, noise, preoccupation, and prejudgment 
C)  giving nonverbal responses, evaluating your listening, and avoidance of reframing 
D)  being wide awake, not letting your thoughts drift, and attending fully 
E)  paying attention, adopting an involved posture, keeping eye contact, and indicating interest in what the other person says

Question 13

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Accepted Answer

A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening. 
A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening.

Question 14

Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.

Accepted Answer

Monopolizing is defined as continuously

Question 15

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

Accepted Answer

A)  message overload. 
B)  preoccupation. 
C)  message complexity. 
D)  prejudgment. 
E)  noise. 
A)  message overload. 
B)  preoccupation. 
C)  message complexity. 
D)  prejudgment. 
E)  noise.

Question 16

Discuss what the research says about multi-tasking.

Accepted Answer

See the Technology s

Question 17

Selective listening also occurs when we reject communication that makes us uneasy.

Accepted Answer

A) True 
 B)False

Question 18

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

Accepted Answer

A)  message overload. 
B)  prejudgment. 
C)  preoccupation. 
D)  message complexity. 
E)  noise. 
A)  message overload. 
B)  prejudgment. 
C)  preoccupation. 
D)  message complexity. 
E)  noise.

Question 19

This involves very careful listening

Accepted Answer

A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening. 
A)  defensive listening. 
B)  pseudolistening. 
C)  selective listening. 
D)  ambushing. 
E)  literal listening.

Question 20

A mnemonic is ____.

Accepted Answer

A)  an open-ended question 
B)  a specific type of noise that deters listening 
C)  a responsive type of listening 
D)  a form of mindfulness 
E)  a memory aid 
A)  an open-ended question 
B)  a specific type of noise that deters listening 
C)  a responsive type of listening 
D)  a form of mindfulness 
E)  a memory aid

The costs of poor listening in the workplace are minimal.

Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.

Some people are generally defensive, expecting criticism from all quarters.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

A multi-tasker can be mindful when listening to a speaker and check text messages at the same time.

Defensive listening, which is perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

Listening skill is ranked as the single most important feature of effective managers.

Listening or trying to listen takes up at least ____ of most people's waking time.

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.

Discuss what the research says about multi-tasking.

Selective listening also occurs when we reject communication that makes us uneasy.

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

This involves very careful listening

A mnemonic is ____.

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Managing Conflict in Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters

Exam 6: Mindful Listening

The costs of poor listening in the workplace are minimal.

Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.

Some people are generally defensive, expecting criticism from all quarters.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.

A multi-tasker can be mindful when listening to a speaker and check text messages at the same time.

Defensive listening, which is perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.

Listening skill is ranked as the single most important feature of effective managers.

Listening or trying to listen takes up at least ____ of most people's waking time.

Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.

As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.

Discuss what the research says about multi-tasking.

Selective listening also occurs when we reject communication that makes us uneasy.

As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:

This involves very careful listening

A mnemonic is ____.

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Managing Conflict in Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters