Question 1

In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.

Accepted Answer

A)  early 
B)  middle 
C)  later 
D)  exit 
E)  dual 
A)  early 
B)  middle 
C)  later 
D)  exit 
E)  dual

Question 2

Explain the five principles of conflict.

Accepted Answer

To review, we've discussed five principl

Question 3

Identify the following:
-Interpersonal conflict

Accepted Answer

Interpersonal conflict refers to a situa

Question 4

The ____ response to interpersonal conflict is both destructive and passive.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  ambush 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  ambush

Question 5

The opposite or unproductive communication of dual perspective is:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  preoccupation with self 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  preoccupation with self 
E)  kitchen-sinking

Question 6

The opposite or unproductive communication of useful metacommunication is:

Accepted Answer

A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  poor listening 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 7

All of the following are American styles of negotiation EXCEPT:

Accepted Answer

A)  push to reach decisions cautiously 
B)  be adversarial 
C)  work to win all you can 
D)  overstate initial position to establish a strong image 
E)  keep your bottom line secret from the other person to preserve power and gain the most 
A)  push to reach decisions cautiously 
B)  be adversarial 
C)  work to win all you can 
D)  overstate initial position to establish a strong image 
E)  keep your bottom line secret from the other person to preserve power and gain the most

Question 8

All of the following are conflict management skills except:

Accepted Answer

A)  attend to the relationship level of meaning 
B)  communication supportively 
C)  listening mindlessly 
D)  take responsibility for your thoughts, feelings, and issues 
E)  check perceptions 
A)  attend to the relationship level of meaning 
B)  communication supportively 
C)  listening mindlessly 
D)  take responsibility for your thoughts, feelings, and issues 
E)  check perceptions

Question 9

Identify the following:
-Bracketing

Accepted Answer

Bracketing is a technique used in variou

Question 10

Disagreement and conflict are strongly disapproved of in many Asian cultures.

Accepted Answer

A) True 
 B)False

Question 11

Identify the following:
-win-lose

Accepted Answer

The term "win-lose" refers to a situatio

Question 12

Eric Berne catalogued a number of games that people play. Define the concept of games as Berne does, describe their characteristics, and provide an example to illustrate this concept. From what you know about effective communication during conflict and constructive conflict, discuss two skills, guidelines, or behaviors that can help to minimize game playing in relationships.

Accepted Answer

Berne defined games as highly

Question 13

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

Accepted Answer

A) True 
 B)False

Question 14

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

Accepted Answer

A)  early 
B)  middle 
C)  later 
D)  exit 
E)  dual 
A)  early 
B)  middle 
C)  later 
D)  exit 
E)  dual

Question 15

The most interpersonally constructive passive response to relational conflict is:

Accepted Answer

A)  exit. 
B)  voice. 
C)  loyalty. 
D)  neglect. 
E)  ambush. 
A)  exit. 
B)  voice. 
C)  loyalty. 
D)  neglect. 
E)  ambush.

Question 16

Identify the following:
-Neglect response

Accepted Answer

The phrase "Neglect response" is not a q

Question 17

Most of us have attitudes about conflict that reflects scripts we learned in our families.

Accepted Answer

A) True 
 B)False

Question 18

The opposite or unproductive communication of self-summarizing by both parties is:

Accepted Answer

A)  summarizing the concerns 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking 
A)  summarizing the concerns 
B)  cross-complaining 
C)  excessive metacommunication 
D)  validation of each other 
E)  kitchen-sinking

Question 19

The most active and interpersonally constructive response to relational conflict is:

Accepted Answer

A)  exit. 
B)  voice. 
C)  loyalty. 
D)  neglect. 
E)  ambush. 
A)  exit. 
B)  voice. 
C)  loyalty. 
D)  neglect. 
E)  ambush.

Question 20

According to Eric Berne, games:

Accepted Answer

A)  are effective ways to manage conflict. 
B)  involve overt responses to conflict situations. 
C)  do not require that both people cooperate. 
D)  allow those in conflict to hand disagreements in fun ways. 
E)  hide the real issues in a conflict. 
A)  are effective ways to manage conflict. 
B)  involve overt responses to conflict situations. 
C)  do not require that both people cooperate. 
D)  allow those in conflict to hand disagreements in fun ways. 
E)  hide the real issues in a conflict.

In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.

Explain the five principles of conflict.

Identify the following: -Interpersonal conflict

The ____ response to interpersonal conflict is both destructive and passive.

The opposite or unproductive communication of dual perspective is:

The opposite or unproductive communication of useful metacommunication is:

All of the following are American styles of negotiation EXCEPT:

All of the following are conflict management skills except:

Identify the following: -Bracketing

Disagreement and conflict are strongly disapproved of in many Asian cultures.

Identify the following: -win-lose

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

The most interpersonally constructive passive response to relational conflict is:

Identify the following: -Neglect response

Most of us have attitudes about conflict that reflects scripts we learned in our families.

The opposite or unproductive communication of self-summarizing by both parties is:

The most active and interpersonally constructive response to relational conflict is:

According to Eric Berne, games:

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Mindful Listening

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters

Exam 9: Managing Conflict in Relationships

In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.

Explain the five principles of conflict.

Identify the following: -Interpersonal conflict

The ____ response to interpersonal conflict is both destructive and passive.

The opposite or unproductive communication of dual perspective is:

The opposite or unproductive communication of useful metacommunication is:

All of the following are American styles of negotiation EXCEPT:

All of the following are conflict management skills except:

Identify the following: -Bracketing

Disagreement and conflict are strongly disapproved of in many Asian cultures.

Identify the following: -win-lose

Researchers report that there is no direct association between marital happiness and the number of arguments that spouses have.

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

The most interpersonally constructive passive response to relational conflict is:

Identify the following: -Neglect response

Most of us have attitudes about conflict that reflects scripts we learned in our families.

The opposite or unproductive communication of self-summarizing by both parties is:

The most active and interpersonally constructive response to relational conflict is:

According to Eric Berne, games:

A First Look at Interpersonal Communication

Communication and Personal Identity

Perception and Communication

The World of Words

The World Beyond Words

Mindful Listening

Emotions and Communication

Communication Climate: the Foundation of Personal Relationships

Friendships in Our Lives

Committed Romantic Relationships

Communication in Families

Filters