Exam 10: Buying, Using, and Disposing

Stephanie loves flea markets and garage sales. She spends most of her Saturday mornings going from one to another. About once a month, she holds her own garage sale just to get rid of some of the items she purchases during the month. Stephanie is actively engaged in ________.

Lateral cycling, one consumer exchanges something he or she owns for something the other person owns.

Consumers' physical and social environments have little to do with the motives that are constructed for product usage.

In a(n) ________, consumers participate in the production of the products or services they buy.

The growth of a "sharing economy" changes how many consumers think about buying rather than renting products.

A study found that women who engage in extensive information search and comparison shopping were most likely to select which of the following metaphors to express their perspective of time?

Hedonic shopping motives include ________.

In some environments, it is very difficult to dispose of used products. Explain what special types of disposal problems are created by densely populated areas and what type of business could be created in Manhattan, New York or Hong Kong that would take advantage of this difficulty.

Impulse items such as candy or gum are placed near the checkout.

Identify and describe the various temporal factors that might affect a consumer and his or her buying process.

How do people decide whether to discard products or recycle them? Can a company do anything to promote recycling?

A ________ includes a buyer, a seller, and a product or service and other factors.

According to the Issues Related to Purchase and Postpurchase Activities model presented in the text, the ________ includes the shopping experience, point-of-purchase stimuli, and sales interactions.

According to exchange theory, what might occur if a salesperson interacts with an assertive consumer?

A vending machine is a good illustration of a point-of-purchase display.

Consumers overall reactions to a product after they have bought is referred to as consumer satisfaction/dissatisfaction

Tara was shopping for a new pair of shoes for work. The salesperson was very helpful and friendly, bringing Tara some styles she hadn't thought to try on but that she ended up really liking. Noticing Tara's University of Wisconsin tee-shirt, the salesperson said that she was a student there. Tara ended up buying three pairs of shoes rather than the one pair she had planned on. Tara's experience shows the effect of ________ on consumer behavior.

In general, people from which of the following cultures have typically been shown to wait the most patiently while standing in a long line?

Most Americans will state that they are always rushed for time even though many people have opportunities for leisure. This perception is referred to as ________.

If a retailer has decided to use a marketscape theme for its retail operations, the retailer's store images will be built on associations with manufactured places.