Exam 17: Teams and Teamwork

Randall's team is strained. The team members differ in views and opinions that result in frequent conflicts within the team. But irrespective of the conflicts, things to be achieved are becoming clearer and people are beginning to understand one another's working styles. Which of the following stages of team development does this situation exemplify?

The process of people actively working together to accomplish common goals is referred to as _____.

Members of a(n) _____ typically work together and solve problems through computer-based interactions.

Which of the following is true of informal groups?

Team building is a sequence of activities to analyze a team and make changes to improve its performance.

Jacob, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of his team to discuss strategies to handle customer grievances effectively. Jacob seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Jacob adopt to invoke creativity in the process of team decision-making?

Which of the following is an example of a maintenance activity?

In the _____ method of decision making, two or three people are able to dominate or "railroad" the team into making a decision that they prefer.

Team effectiveness equals quality of inputs ____ process gains ____ process losses.

Members of _____ work teams have the authority to make decisions about how they share and complete their work.

Which of the following helps one in achieving consensus?

The best teams use centralized communication network at all times.

_____ making is the process of making choices among alternative possible courses of action.

________ activities are self-serving behaviors that interfere with team effectiveness.

All members of a team working on developing a mobile operating system at Lock Inc. contribute helpful task and maintenance behaviors. This team follows the _____ form of leadership.

It is in the _____ stage that tensions often emerge over tasks and interpersonal concerns.

It is in the storming stage that people ideally begin to identify with other members and with the team itself.

Team ____ is a sequence of activities to analyze a team and make changes to improve its performance.

In his role as a team leader, a manager is primarily involved in serving as a helpful contributing member of a project team.

Team ____ is the degree to which members are attracted to and motivated to remain part of a team.