Question 1

ERP has all the following advantages EXCEPT:

Accepted Answer

A)  Modules throughout a corporation can communicate with each other 
B)  While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation 
C)  Have predefined software that represents "pretty good practices" or even "best practices" 
D)  Enables standardized procedures in an organization 
E)  Reduces inconsistent data stored in various locations of the organization 
A)  Modules throughout a corporation can communicate with each other 
B)  While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation 
C)  Have predefined software that represents "pretty good practices" or even "best practices" 
D)  Enables standardized procedures in an organization 
E)  Reduces inconsistent data stored in various locations of the organization

Question 2

Which type of process reengineering uses a radical improvement method for change?

Accepted Answer

A)  Business Process Reengineering 
B)  System Development Engineering 
C)  Six Sigma 
D)  System Quality Management 
E)  Total Quality Management 
A)  Business Process Reengineering 
B)  System Development Engineering 
C)  Six Sigma 
D)  System Quality Management 
E)  Total Quality Management

Question 3

An effective workflow diagram should do all of the following EXCEPT:

Accepted Answer

A)  Map the sequence and details of a business process 
B)  Identify all persons/roles who play a part in the process 
C)  Use active verbs to describe activities 
D)  Identify inputs and outputs of a process 
E)  Try to mask the steps of a business process 
A)  Map the sequence and details of a business process 
B)  Identify all persons/roles who play a part in the process 
C)  Use active verbs to describe activities 
D)  Identify inputs and outputs of a process 
E)  Try to mask the steps of a business process

Question 4

This type of organizational structure (perspective) results in duplication of information, lack of coordination between departments, and lack of communication on a company wide basis.

Accepted Answer

Silo (or F

Question 5

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Accepted Answer

A)  Total quality management 
B)  Workflow management 
C)  Business process management 
D)  Business process reengineering 
E)  Enterprise resource planning 
A)  Total quality management 
B)  Workflow management 
C)  Business process management 
D)  Business process reengineering 
E)  Enterprise resource planning

Question 6

Sloane Valve's successful effort to redesign its new product development (NPD) process can be classified as radical redesign.

Accepted Answer

A) True 
 B)False

Question 7

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

Accepted Answer

A)  The organization is just starting out and has no defined processes. 
B)  The business process itself is not seen as a competitive strategic advantage. 
C)  There is little time or resources to deviate from best practices. 
D)  The organization has highly specialized processes that are not seen as best practices. 
E)  The needs of the business are met by the enterprise system. 
A)  The organization is just starting out and has no defined processes. 
B)  The business process itself is not seen as a competitive strategic advantage. 
C)  There is little time or resources to deviate from best practices. 
D)  The organization has highly specialized processes that are not seen as best practices. 
E)  The needs of the business are met by the enterprise system.

Question 8

The system should drive the transformation in a company when:

Accepted Answer

A)  The firm has competitive advantage because of its processes 
B)  Advantageous processes exist in the organization 
C)  When a firm has been around for a long time 
D)  When the systems are in a crisis 
E)  When employees have quite a lot of knowledge about transformation in the firm. 
A)  The firm has competitive advantage because of its processes 
B)  Advantageous processes exist in the organization 
C)  When a firm has been around for a long time 
D)  When the systems are in a crisis 
E)  When employees have quite a lot of knowledge about transformation in the firm.

Question 9

The Six Sigma process received its name from:

Accepted Answer

A)  the intersection of six bell curves, where there are no errors. 
B)  six degrees of freedom in removing an error, called "sigma." 
C)  six tries to change or give up. 
D)  six standard deviations, or less than 3.4 defects per million. 
E)  Sigma, the computer company that invented it. 
A)  the intersection of six bell curves, where there are no errors. 
B)  six degrees of freedom in removing an error, called "sigma." 
C)  six tries to change or give up. 
D)  six standard deviations, or less than 3.4 defects per million. 
E)  Sigma, the computer company that invented it.

Question 10

Order the tasks below as they would appear in a simple, linear workflow diagram for the procurement process.
 $$\begin{array} { | l | l | } 
\hline \text { 1st } & \text { Receive requirenents for goods } \
\hline \text { 2nd } & \begin{array} { l } 
\text { Create and send a purchase order to a vendor for } \
\text { the needed goods }
\end{array} \
\hline \text { 3rd } & \text { Receive the goods fron the vendor } \
\hline \text { 4th } & \text { Verify the vendor's irvoice } \
\hline \text { 5th } & \text { Pay the vendor for the goods } \
\hline
\end{array}$$

Accepted Answer

In a simple, linear workflow diagram for

Question 11

Reengineering is all of the following EXCEPT:

Accepted Answer

A)  Gradual and systematic 
B)  Threatening to employees 
C)  Associated with very high reward if it succeeds 
D)  Associated with quick rewards if it succeeds 
E)  Sometimes suspected to be used to justify downsizing 
A)  Gradual and systematic 
B)  Threatening to employees 
C)  Associated with very high reward if it succeeds 
D)  Associated with quick rewards if it succeeds 
E)  Sometimes suspected to be used to justify downsizing

Question 12

The enterprise system used to manage all information regarding customer interactions is called_____.

Accepted Answer

CRM (custo

Question 13

Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process, and a metric that could measure its effectiveness.

Accepted Answer

The business process I will describe is

Question 14

Which one of the following is NOT a quality associated with agile and dynamic business processes?

Accepted Answer

A)  Designed to support incremental improvement of processes 
B)  Relies on a high degree of IT 
C)  Allows for companies to take advantage of the latest innovations 
D)  Change requires significant redesign effort 
E)  Readily supports changing business requirements 
A)  Designed to support incremental improvement of processes 
B)  Relies on a high degree of IT 
C)  Allows for companies to take advantage of the latest innovations 
D)  Change requires significant redesign effort 
E)  Readily supports changing business requirements

Question 15

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:

Accepted Answer

A)  the functional perspective. 
B)  the entire enterprise. 
C)  the silo perspective. 
D)  incremental change. 
E)  social IT and mobile needs. 
A)  the functional perspective. 
B)  the entire enterprise. 
C)  the silo perspective. 
D)  incremental change. 
E)  social IT and mobile needs.

Question 16

What does SCM stand for?

Accepted Answer

Supply Cha

Question 17

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?

Accepted Answer

A)  ERP 
B)  SCM 
C)  PLM 
D)  TQM 
E)  NPD 
A)  ERP 
B)  SCM 
C)  PLM 
D)  TQM 
E)  NPD

Question 18

IS can impede change, particularly when the _________ don't match the capabilities of the IS.

Accepted Answer

The answer of IS can impede change, particularly when the...

Question 19

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.
 $$\begin{array} { | l | l | } 
\hline \begin{array} { l } 
\text { Receipt of paynent from the customer for the } \
\text { motorcycle }
\end{array} & \text { Accounting } \
\hline \text { Sale of a customized motorcycle to a customer } & \text { Sales } \
\hline \begin{array} { l } 
\text { Maruffacturing the customized motorcycle for the } \
\text { customer }
\end{array} & \text { Marufacturing } \
\hline \begin{array} { l } 
\text { Packaging and shipping the customized } \
\text { motorcycle }
\end{array} & \text { Delivery } \
\hline
\end{array}$$

Accepted Answer

The order fulfillment process involves s

Question 20

The functional perspective keeps the "big picture" in view.

Accepted Answer

A) True 
 B)False

ERP has all the following advantages EXCEPT:

Which type of process reengineering uses a radical improvement method for change?

An effective workflow diagram should do all of the following EXCEPT:

This type of organizational structure (perspective) results in duplication of information, lack of coordination between departments, and lack of communication on a company wide basis.

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Sloane Valve's successful effort to redesign its new product development (NPD) process can be classified as radical redesign.

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

The system should drive the transformation in a company when:

The Six Sigma process received its name from:

Reengineering is all of the following EXCEPT:

The enterprise system used to manage all information regarding customer interactions is called_____.

Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process, and a metric that could measure its effectiveness.

Which one of the following is NOT a quality associated with agile and dynamic business processes?

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:

What does SCM stand for?

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?

IS can impede change, particularly when the _________ don't match the capabilities of the IS.

The functional perspective keeps the "big picture" in view.

Introduction

The Information Systems Strategy Triangle

Strategic Use of Information Resources

Organizational Strategy and Information Systems

Digital Systems and the Design of Work

Architecture and Infrastructure

Security

The Business of Information Technology

Governance of the Information Systems Organization

Information Systems Sourcing

Managing It Projects

Business Intelligence, Knowledge Management, and Analytics

Privacy and Ethical Considerations in Information Management

Filters

Exam 6: Information Systems and Digital Transformation

ERP has all the following advantages EXCEPT:

Which type of process reengineering uses a radical improvement method for change?

An effective workflow diagram should do all of the following EXCEPT:

This type of organizational structure (perspective) results in duplication of information, lack of coordination between departments, and lack of communication on a company wide basis.

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Sloane Valve's successful effort to redesign its new product development (NPD) process can be classified as radical redesign.

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

The system should drive the transformation in a company when:

The Six Sigma process received its name from:

Reengineering is all of the following EXCEPT:

The enterprise system used to manage all information regarding customer interactions is called_____.

Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process, and a metric that could measure its effectiveness.

Which one of the following is NOT a quality associated with agile and dynamic business processes?

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:

What does SCM stand for?

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?

IS can impede change, particularly when the _________ don't match the capabilities of the IS.

The functional perspective keeps the "big picture" in view.

Introduction

The Information Systems Strategy Triangle

Strategic Use of Information Resources

Organizational Strategy and Information Systems

Digital Systems and the Design of Work

Architecture and Infrastructure

Security

The Business of Information Technology

Governance of the Information Systems Organization

Information Systems Sourcing

Managing It Projects

Business Intelligence, Knowledge Management, and Analytics

Privacy and Ethical Considerations in Information Management

Filters