Exam 9: Management and Leadership in Today’s Organizations

Most companies have three distinguishable levels of management.What are they?

What is a leadership style?

Which of the following provides the structure of people,positions,departments,and activities within which the company objectives can be accomplished?

What are global management skills?

Textron Corporation is establishing a legal division.The newly appointed head of the division is organizing,hiring people,and operating the division.This division head is performing which of the following management roles?

List the three types of participative leadership.

Managers typically follow five steps in the decision-making process.Which of the following steps is first?

What is another name for a free-rein leadership style?

What are the three basic roles of management?

Arranging a company's human and material resources to carry out plans is called controlling.

What basic type of management is typically performed by middle managers?

When your boss gives you a raise,he or she is using which type of power?

What is the ability to view an organization as a whole,to understand how the various parts fit together,and to understand how it relates to other organizations?

Among managers there are three distinctive leadership styles.What are they?

The ability to work with people and be sensitive to workers' needs are examples of human relations skills.

In which of the following management roles does the manager act as liaison and develop and maintain contacts outside his/her own departments?

If a customer at a Zellers store brings a purchase to checkout,and the item is not priced,the clerk at the register can ask the customer what the price is.If the price is $25 or less,the clerk does not have to do a price check.The clerk has been given the authority to trust the customer to have quoted the correct price.Which of the following is illustrated by this sort of discretionary power?

What is the lowest level of management,which usually has the most people to manage?

Which of the following processes involves guiding and motivating others toward the achievement of organizational goals?

The manager of a chain of dry-cleaning stores gathers the competitions' advertisements for analysis and review.She needs this data to help the chain devise its own advertising strategy.The manager is acting in which role?