Question 1

Explain, with the use of a diagram, the key concepts of the "open systems model."

Accepted Answer

A complete answer should include the fol

Question 2

Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

Accepted Answer

A complete answer should include the fol

Question 3

A person's understanding about how and when to apply the facts that have been learned is called

Accepted Answer

A) Process knowledge. 
B) Declarative knowledge. 
C) Practical knowledge. 
D) Perpetual knowledge. 
E) Procedural knowledge. 
A) Process knowledge. 
B) Declarative knowledge. 
C) Practical knowledge. 
D) Perpetual knowledge. 
E) Procedural knowledge.

Question 4

Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for

Accepted Answer

A) Hiring. 
B) Training. 
C) Determining rates of pay. 
D) Both A & B. 
E) All of the above. 
A) Hiring. 
B) Training. 
C) Determining rates of pay. 
D) Both A & B. 
E) All of the above.

Question 5

Which of the following is evidence supporting the assertion that companies are investing in more training?

Accepted Answer

A) Higher net sales per employee 
B) Higher gross profits per employee 
C) Higher ratios of market to book value 
D) Both A & B 
E) All of the above 
A) Higher net sales per employee 
B) Higher gross profits per employee 
C) Higher ratios of market to book value 
D) Both A & B 
E) All of the above

Question 6

In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

Accepted Answer

A) Outcome evaluation. 
B) Outcome. 
C) Phase evaluation. 
D) Process evaluation. 
E) Procedural evaluation. 
A) Outcome evaluation. 
B) Outcome. 
C) Phase evaluation. 
D) Process evaluation. 
E) Procedural evaluation.

Question 7

In an open system model, which of the following statements is NOT true?

Accepted Answer

A) Open systems have a dynamic relationship with their environment. 
B) Open systems may exist as part of another open system. 
C) The system is open to influences from its environment. 
D) Outputs never have an influence on future inputs. 
E) All of the above are true. 
A) Open systems have a dynamic relationship with their environment. 
B) Open systems may exist as part of another open system. 
C) The system is open to influences from its environment. 
D) Outputs never have an influence on future inputs. 
E) All of the above are true.

Question 8

The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on

Accepted Answer

A) their bias toward attitudes. 
B) the fact that abilities and attitudes are fairly similar. 
C) the fact that abilities are redundant with knowledge and skills. 
D) The fact that abilities are not learned. 
A) their bias toward attitudes. 
B) the fact that abilities and attitudes are fairly similar. 
C) the fact that abilities are redundant with knowledge and skills. 
D) The fact that abilities are not learned.

Question 9

The authors use the acronym KSA to refer to what?

Accepted Answer

A) Keep it Simple, and have the right Attitude 
B) Knowledge, skills, and attitudes 
C) Knowledge, strategy, and aptitude 
D) Knowledge skills and abilities 
A) Keep it Simple, and have the right Attitude 
B) Knowledge, skills, and attitudes 
C) Knowledge, strategy, and aptitude 
D) Knowledge skills and abilities

Question 10

Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

Accepted Answer

A) Several years' experience in a specific function 
B) Working in a line position 
C) Rotation through various specialist positions 
D) None of the above 
E) All of the above 
A) Several years' experience in a specific function 
B) Working in a line position 
C) Rotation through various specialist positions 
D) None of the above 
E) All of the above

Question 11

Which of the following sources is an input to the analysis process?

Accepted Answer

A) The organization structure 
B) Problematic operational areas 
C) The people within the operational areas 
D) Both B & C 
E) All of the above 
A) The organization structure 
B) Problematic operational areas 
C) The people within the operational areas 
D) Both B & C 
E) All of the above

Question 12

Which of these steps is part of the continuous improvement model?

Accepted Answer

A) Gap analysis 
B) Preaudit 
C) Process mapping 
D) Higher productivity 
E) None of the above 
A) Gap analysis 
B) Preaudit 
C) Process mapping 
D) Higher productivity 
E) None of the above

Question 13

Which of the following is NOT true of outcome evaluation?

Accepted Answer

A) It uses training objectives as its criteria for success. 
B) This is all the information you need to improve a training program. 
C) It is conducted at the end of training. 
D) All of the above are true. 
A) It uses training objectives as its criteria for success. 
B) This is all the information you need to improve a training program. 
C) It is conducted at the end of training. 
D) All of the above are true.

Question 14

In the training model, a triggering event is

Accepted Answer

A) An organizational performance gap. 
B) A signal that training has been successful. 
C) A type of behavioral-based evaluation. 
D) Input into the development phase of training. 
E) None of the above. 
A) An organizational performance gap. 
B) A signal that training has been successful. 
C) A type of behavioral-based evaluation. 
D) Input into the development phase of training. 
E) None of the above.

Question 15

When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

Accepted Answer

A) Automaticity 
B) Automatic 
C) Compilation 
D) Responsive 
A) Automaticity 
B) Automatic 
C) Compilation 
D) Responsive

Question 16

Define KSAs and explain the different levels of each.Use a diagram if you like.

Accepted Answer

The K is for knowledge, and there are th

Question 17

___The highest level of knowledge is termed strategic knowledge.

Accepted Answer

A) True 
 B)False

Question 18

Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization's

Accepted Answer

A) Strategies. 
B) Mission. 
C) Resources. 
D) People. 
E) All of the above. 
A) Strategies. 
B) Mission. 
C) Resources. 
D) People. 
E) All of the above.

Question 19

___The triggering event signals a need for a TNA.

Accepted Answer

A) True 
 B)False

Explain, with the use of a diagram, the key concepts of the "open systems model."

Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

A person's understanding about how and when to apply the facts that have been learned is called

Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for

Which of the following is evidence supporting the assertion that companies are investing in more training?

In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

In an open system model, which of the following statements is NOT true?

The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on

The authors use the acronym KSA to refer to what?

Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

Which of the following sources is an input to the analysis process?

Which of these steps is part of the continuous improvement model?

Which of the following is NOT true of outcome evaluation?

In the training model, a triggering event is

When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

Define KSAs and explain the different levels of each.Use a diagram if you like.

___The highest level of knowledge is termed strategic knowledge.

Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization's

___The triggering event signals a need for a TNA.

Aligning Training with Strategy

Learning Motivation and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Development and Implementation of Training

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters

Exam 1: Training in Organizations

Explain, with the use of a diagram, the key concepts of the "open systems model."

Describe how the model of training processes serves as a problem?solving tool. Include a brief explanation of each of the five phases.

A person's understanding about how and when to apply the facts that have been learned is called

Linking competencies to a set of behaviors that allow you to "know it when you see it" is useful for

Which of the following is evidence supporting the assertion that companies are investing in more training?

In the evaluation of training, a determination of whether the trainer actually covered all aspects of the training as designed is called

In an open system model, which of the following statements is NOT true?

The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on

The authors use the acronym KSA to refer to what?

Which of the following career paths best prepares a trainer for a supervisory or coordinator position?

Which of the following sources is an input to the analysis process?

Which of these steps is part of the continuous improvement model?

Which of the following is NOT true of outcome evaluation?

In the training model, a triggering event is

When a person is able to perform a skill without thinking about what they are doing, they are at which level of skill acquisition?

Define KSAs and explain the different levels of each.Use a diagram if you like.

___The highest level of knowledge is termed strategic knowledge.

Viewing training as a subsystem of an organizational system, the inputs into the training subsystem include an organization's

___The triggering event signals a need for a TNA.

Aligning Training with Strategy

Learning Motivation and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Development and Implementation of Training

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters