Question 1

Define sexual harassment and identify ways managers can protect themselves and their employees from it.

Accepted Answer

Sexual harassment is defined as any unwa

Question 2

Dale Fisher is the manager of one branch of a retail chain. He often speaks with his customer service attendants about the value they bring to the company and encourages them to continue doing so. He knows that this approach of enhancing the worth of these executives and shaping their aspirations to do well is a more effective approach than using warnings and ultimatums. Dale is using the power tactic of an inspirational appeal here.

Accepted Answer

A) True 
 B)False

Question 3

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Accepted Answer

A) repressive behaviors 
B) defensive behaviors 
C) submissive behaviors 
D) impression management behaviors 
E) proactive behaviors 
A) repressive behaviors 
B) defensive behaviors 
C) submissive behaviors 
D) impression management behaviors 
E) proactive behaviors

Question 4

Contrast leadership and power.

Accepted Answer

Power does not require goal compatibilit

Question 5

Which of the following defensive behaviors involves developing explanations that lessen one's responsibility for a negative outcome and apologizing to demonstrate remorse?

Accepted Answer

A) scapegoating 
B) misrepresenting 
C) justifying 
D) overconforming 
E) stretching 
A) scapegoating 
B) misrepresenting 
C) justifying 
D) overconforming 
E) stretching

Question 6

Winston Mayer is a sales manager for a large company producing beverages and ready-to-eat meals. Winston is often seen working late and on weekends although the company stipulates a five-day workweek. Winston justifies his working extra by claiming that "in sales, one cannot afford to waste a minute" and he is often condescending when subordinates take their allotted time off. He frequently speaks to his manager about the deals he finalizes when he is working beyond the normal working hours to prove his point. From the information provided, we can say that Winston is using ________ as an impression management technique here.

Accepted Answer

A) flattery 
B) exemplification 
C) favors 
D) apologies 
E) conformity 
A) flattery 
B) exemplification 
C) favors 
D) apologies 
E) conformity

Question 7

Which of the following power tactics uses warnings and threats and is typically the least effective of all the power tactics?

Accepted Answer

A) coalitions 
B) exchange 
C) pressure 
D) rational persuasion 
E) consultation 
A) coalitions 
B) exchange 
C) pressure 
D) rational persuasion 
E) consultation

Question 8

Which of the following is true with regard to bases of power?

Accepted Answer

A) Coercive power involves an identification with and imitation of the person in power. 
B) Legitimate power is used by companies when they hire celebrities to promote their products. 
C) Expert and referent power are the two major types of formal power. 
D) The personal sources of power are most effective for increasing employee performance and satisfaction. 
E) Reward power is the most common and broad type of power seen in operation in organizations. 
A) Coercive power involves an identification with and imitation of the person in power. 
B) Legitimate power is used by companies when they hire celebrities to promote their products. 
C) Expert and referent power are the two major types of formal power. 
D) The personal sources of power are most effective for increasing employee performance and satisfaction. 
E) Reward power is the most common and broad type of power seen in operation in organizations.

Question 9

Daphne is one of the three project managers at Virgo Inc., an art and design studio. Raymond and Gabriel, the other two project managers, are unhappy working with Daphne as she always selects projects that suit her area of expertise and avoids projects which require more ambiguous work, have tight deadlines, and represent a low probability of success. Raymond and Gabriel feel that they deserve greater credit than Daphne for being open and accepting different work demands and situations, as opposed to Daphne, who always takes a conservative and risk-averse approach. Daphne is using the defensive behavior of ________ here.

Accepted Answer

A) scapegoating 
B) ingratiating 
C) stalling 
D) retaliating 
E) playing safe 
A) scapegoating 
B) ingratiating 
C) stalling 
D) retaliating 
E) playing safe

Question 10

Explain impression management and discuss which impression management techniques are most effective in an interview.

Accepted Answer

The process by which individuals attempt

Question 11

Research on power is likely to provide information on the most effective ________.

Accepted Answer

A) leadership styles for motivating followers 
B) methods to reduce dependence on leaders 
C) tactics for gaining compliance of employees 
D) methods of rewarding successful employees 
E) modes of assessing employee performance 
A) leadership styles for motivating followers 
B) methods to reduce dependence on leaders 
C) tactics for gaining compliance of employees 
D) methods of rewarding successful employees 
E) modes of assessing employee performance

Question 12

At the PR firm where Gerald works, everyone considers him to be very good with his work and depends heavily on his knowledge to help the organization to solve its problems. Gerald is often seen teaching interns a simpler way to present an article, helping project managers with scheduling, and even the CEO often asks him for his opinion on important matters because of his experience and skill. Gerald's specialized knowledge depicts his ________.

Accepted Answer

A) expert power 
B) coercive power 
C) legitimate power 
D) referent power 
E) reward power 
A) expert power 
B) coercive power 
C) legitimate power 
D) referent power 
E) reward power

Question 13

Unwanted physical touching is an overt form of sexual harassment.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following can be used to understand how power and politics in an organization can help you achieve your career goals?

Accepted Answer

A) counseling 
B) power base relationships 
C) political mapping 
D) power struggles 
E) equity positioning 
A) counseling 
B) power base relationships 
C) political mapping 
D) power struggles 
E) equity positioning

Question 15

Which of the following power tactics would be considered a soft tactic?

Accepted Answer

A) rational persuasion 
B) exchange 
C) coalition 
D) politicking 
E) pressure 
A) rational persuasion 
B) exchange 
C) coalition 
D) politicking 
E) pressure

Question 16

When the contract with one of their major suppliers was about to expire, the management of Pierre and Collins began seeking tenders from potential vendors. One of the top management executives, Todd Hughes, wanted the contract to go to a vendor he personally knew. In order to do so, he held separate discussions with two key members of the organization wherein he downplayed the potentials of the competing tenders and convinced them to support this offer. At the meeting to finalize a supplier, Todd and his supporters strongly supported the tender of the supplier they had chosen amongst themselves and convinced their CEO to hire this supplier despite the higher price quoted by him. Which of the following power tactics is being used here?

Accepted Answer

A) ingratiation 
B) legitimacy 
C) coalition 
D) pressure 
E) inspirational appeals 
A) ingratiation 
B) legitimacy 
C) coalition 
D) pressure 
E) inspirational appeals

Question 17

Which of the following defensive behaviors involves rigorously documenting activity to project an image of competence and thoroughness?

Accepted Answer

A) buffing 
B) justifying 
C) scapegoating 
D) stretching 
E) overconforming 
A) buffing 
B) justifying 
C) scapegoating 
D) stretching 
E) overconforming

Question 18

Under the zero-sum approach, rewards are distributed such that ________.

Accepted Answer

A) rewards are equal and do not increase or decrease with changes in profit margins 
B) rewards increase for all employees at an identical rate 
C) any drop in profits reduces the pay of employees by an identical amount 
D) amount allocated for rewards is variable 
E) rewards increase for a group at the expense of loss for another group 
A) rewards are equal and do not increase or decrease with changes in profit margins 
B) rewards increase for all employees at an identical rate 
C) any drop in profits reduces the pay of employees by an identical amount 
D) amount allocated for rewards is variable 
E) rewards increase for a group at the expense of loss for another group

Question 19

Buck passing is seen when an employee ________.

Accepted Answer

A) avoids an unwanted task by falsely pleading ignorance or inability 
B) prolongs a task to give the appearance of being occupied 
C) documents his or her activity rigorously to project an image of competence and thoroughness 
D) develops explanations that lessen his or her responsibility for a negative outcome 
E) transfers responsibility for the execution of a task or decision to someone else 
A) avoids an unwanted task by falsely pleading ignorance or inability 
B) prolongs a task to give the appearance of being occupied 
C) documents his or her activity rigorously to project an image of competence and thoroughness 
D) develops explanations that lessen his or her responsibility for a negative outcome 
E) transfers responsibility for the execution of a task or decision to someone else

Question 20

Which of the following statements is true regarding power?

Accepted Answer

A) A is said to have power over B if B controls something that A desires. 
B) The greater A's dependence on B, the greater A's power in the relationship. 
C) If A has the capacity to influence the behavior of B, then A is said to have power over B. 
D) A can have power over B only if A is B's leader. 
E) A can have power over B only when A and B have similar goals. 
A) A is said to have power over B if B controls something that A desires. 
B) The greater A's dependence on B, the greater A's power in the relationship. 
C) If A has the capacity to influence the behavior of B, then A is said to have power over B. 
D) A can have power over B only if A is B's leader. 
E) A can have power over B only when A and B have similar goals.

Define sexual harassment and identify ways managers can protect themselves and their employees from it.

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Contrast leadership and power.

Which of the following defensive behaviors involves developing explanations that lessen one's responsibility for a negative outcome and apologizing to demonstrate remorse?

Which of the following power tactics uses warnings and threats and is typically the least effective of all the power tactics?

Which of the following is true with regard to bases of power?

Explain impression management and discuss which impression management techniques are most effective in an interview.

Research on power is likely to provide information on the most effective ________.

Unwanted physical touching is an overt form of sexual harassment.

Which of the following can be used to understand how power and politics in an organization can help you achieve your career goals?

Which of the following power tactics would be considered a soft tactic?

Which of the following defensive behaviors involves rigorously documenting activity to project an image of competence and thoroughness?

Under the zero-sum approach, rewards are distributed such that ________.

Buck passing is seen when an employee ________.

Which of the following statements is true regarding power?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 13: Power and Politics

Define sexual harassment and identify ways managers can protect themselves and their employees from it.

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Contrast leadership and power.

Which of the following defensive behaviors involves developing explanations that lessen one's responsibility for a negative outcome and apologizing to demonstrate remorse?

Which of the following power tactics uses warnings and threats and is typically the least effective of all the power tactics?

Which of the following is true with regard to bases of power?

Explain impression management and discuss which impression management techniques are most effective in an interview.

Research on power is likely to provide information on the most effective ________.

Unwanted physical touching is an overt form of sexual harassment.

Which of the following can be used to understand how power and politics in an organization can help you achieve your career goals?

Which of the following power tactics would be considered a soft tactic?

Which of the following defensive behaviors involves rigorously documenting activity to project an image of competence and thoroughness?

Under the zero-sum approach, rewards are distributed such that ________.

Buck passing is seen when an employee ________.

Which of the following statements is true regarding power?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters