Exam 11: Communication

Crossed arms convey a feeling of approachability.

Reuben Williams, the marketing manager for F&B Industries, is frustrated. He feels that the production division repeatedly lets his division down. Although the latest marketing strategy announced that a new product would be available in the market by July, the production division was unable to complete the production of the first batch till August. The production manager claims that manpower is short and the targets placed on the production division are unreasonably high. To resolve this deadlock, they will be meeting soon. This meeting is an example of ________ communication.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

The criteria of member satisfaction is best met by the ________ type of formal small-group network.

Shirley Shands is a hard worker, but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.

Carol Zelner, the manager of a small event management company, is known for her efficiency. She provides the team with clearly defined tasks, guidelines, and directives. Further, she is always available to provide feedback or resolve troubles. Recently, with Carol on leave for about three weeks, the team had a lot of problems. The team members lacked the requisite information on client details, locations, and budgets and had to repeatedly cross-check with each other or the clients. Which of the following, if true, would best explain the problems faced by Carol's team currently?

When attempting to communicate a written message persuasively, it is desirable that ________.

The exchange given through oral communication has social, cultural, and emotional components.

Communication that flows from one level of a group or organization to a lower level is called ________.

Describe the various forms of nonverbal communication.

________ involves a detailed consideration of evidence and information relying on facts, figures, and logic.

Before buying her new phone, Gina listed the various requirements her new phone must meet. As a wedding planner, much of her work revolves around using e-mail to forward pictures of locations, designs, and food arrangements that she could categorize by themes and prices. She requires a phone with high storage capacity, speedy Internet, and easy-to-use methods to organize and save content. After listing these requirements, she fixed a budget and began surveying phones online. She also obtained information from friends. In a week's time, Gina had shortlisted three models that suited her needs and was ready to make the final choice. Gina used ________ to arrive at this decision.

When receivers of communication process the information based on their needs, motivations, experience, background, and other personal characteristics, they are engaging in ________.

What can managers do to make sure that important information is not withheld from them through silence?

E-Way is an electronics company that is developing a new cellphone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone?

Communication in high-context cultures is characterized by an emphasis on ________.

The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.

Managers can identify influencers (highly networked people trusted by their coworkers)by noting which individuals are small talkers (those who regularly communicate about insignificant, unrelated issues).

Which of the following is a unique advantage of lateral communication?

Formal information channels are characterized by ________.