Question 1

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Accepted Answer

A) matrix 
B) virtual 
C) wheel 
D) chain 
E) all-channel 
A) matrix 
B) virtual 
C) wheel 
D) chain 
E) all-channel

Question 2

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Accepted Answer

A) True 
 B)False

Question 3

Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.

Accepted Answer

A) True 
 B)False

Question 4

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. 
-Who represents the noise in the communication process depicted in this scenario?

Accepted Answer

A) Hilda 
B) Joe 
C) Jennifer 
D) Ann 
E) Stacey 
A) Hilda 
B) Joe 
C) Jennifer 
D) Ann 
E) Stacey

Question 5

Discuss the advantages and disadvantages of written communication.

Accepted Answer

Written communication includes memos, le

Question 6

Filtering is a barrier to effective communication that takes place when ________.

Accepted Answer

A) the interpretation of the message is affected by the receiver's emotion 
B) the information we have to work with exceeds our processing capacity 
C) a sender purposely manipulates information so the receiver will see it more favorably 
D) the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E) receivers also project their interests and expectations into communications as they decode them 
A) the interpretation of the message is affected by the receiver's emotion 
B) the information we have to work with exceeds our processing capacity 
C) a sender purposely manipulates information so the receiver will see it more favorably 
D) the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E) receivers also project their interests and expectations into communications as they decode them

Question 7

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

Accepted Answer

Communication that flows from one level

Question 8

Before communication can take place, a ________ is required.

Accepted Answer

A) filter 
B) channel 
C) receiver 
D) purpose 
E) decoder 
A) filter 
B) channel 
C) receiver 
D) purpose 
E) decoder

Question 9

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Accepted Answer

A) initiating disciplinary action against the employee who started the rumor 
B) refusing to comment on issues that appear to be controversial and unfair 
C) creating a more informal communication environment at the workplace 
D) encouraging employees to communicate their concerns and suggestions 
E) ignoring the rumor as rumors grow because of the attention given to them 
A) initiating disciplinary action against the employee who started the rumor 
B) refusing to comment on issues that appear to be controversial and unfair 
C) creating a more informal communication environment at the workplace 
D) encouraging employees to communicate their concerns and suggestions 
E) ignoring the rumor as rumors grow because of the attention given to them

Question 10

________ is a condition in which information inflow exceeds an individual's processing capacity.

Accepted Answer

A) Information scarcity 
B) Information richness 
C) Information architecture 
D) Information inequity 
E) Information overload 
A) Information scarcity 
B) Information richness 
C) Information architecture 
D) Information inequity 
E) Information overload

Question 11

Communication apprehension applies to oral and written communication.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is desirable with regard to persuasive communication?

Accepted Answer

A) increasing the degree of noise in the communication process 
B) manipulating information so the receiver will see it more favorably 
C) engaging in selective perception 
D) processing a lot of information even if it exceeds our capacity 
E) matching the type of message with the type of audience 
A) increasing the degree of noise in the communication process 
B) manipulating information so the receiver will see it more favorably 
C) engaging in selective perception 
D) processing a lot of information even if it exceeds our capacity 
E) matching the type of message with the type of audience

Question 13

Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee as Norah plans to start a family soon. Consequently, Norah writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function of communication.

Accepted Answer

A) motivation 
B) accommodation 
C) facilitation 
D) control 
E) informal 
A) motivation 
B) accommodation 
C) facilitation 
D) control 
E) informal

Question 14

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

Accepted Answer

A) nonverbal communication 
B) oral communication 
C) written communication 
D) grapevine communication 
E) lateral communication 
A) nonverbal communication 
B) oral communication 
C) written communication 
D) grapevine communication 
E) lateral communication

Question 15

The informal communication network in an organization is ________.

Accepted Answer

A) determined by organization 
B) based on clear and factual information 
C) rooted in issues of minimal importance to employees 
D) characterized by ambiguity 
E) controlled by the management 
A) determined by organization 
B) based on clear and factual information 
C) rooted in issues of minimal importance to employees 
D) characterized by ambiguity 
E) controlled by the management

Question 16

Discuss the advantages and disadvantages of oral communication.

Accepted Answer

The chief means of conveying messages is

Question 17

Gehring Services is a company organized around a strong management which values experience, knowledge, and structure. The company has a detailed framework of rules, procedures, and guidelines in place to help employees respond to problems in an orderly manner. Mails, memos, and notifications are used to communicate between managers, employees, and the management. Despite such provisions to help in structuring and executing work, the company incurs losses for delays and quality issues. One of their key clients had asked for two similar projects to be delivered by the teams headed by Briony and Benedict. While Benedict's team completed the project successfully on time, Briony's team had to implement numerous last-minute changes to meet client specifications, and she ended up delivering the project over a week late. Which of the following, if true, would explain this delay in Briony's submission?

Accepted Answer

A) Briony's team was comprised of members who generated a lot of positive synergy while working together. 
B) Briony and Benedict had teams comprising equal members and were allocated company resources in equitable manner. 
C) The company stipulated that all communication be in the upward or downward mode only to ensure clarity and control. 
D) Briony had a good track record with clients who trusted her to do a good job. 
E) The management allowed Briony's team an extension to complete the project. 
A) Briony's team was comprised of members who generated a lot of positive synergy while working together. 
B) Briony and Benedict had teams comprising equal members and were allocated company resources in equitable manner. 
C) The company stipulated that all communication be in the upward or downward mode only to ensure clarity and control. 
D) Briony had a good track record with clients who trusted her to do a good job. 
E) The management allowed Briony's team an extension to complete the project.

Question 18

Which of the following is a recommendation to effectively manage e-mail?

Accepted Answer

A) check e-mail every morning 
B) do not declare e-mail bankruptcy 
C) check e-mails in batches 
D) reserve e-mail for communicating negative messages 
E) merge the use of the company and personal e-mail accounts 
A) check e-mail every morning 
B) do not declare e-mail bankruptcy 
C) check e-mails in batches 
D) reserve e-mail for communicating negative messages 
E) merge the use of the company and personal e-mail accounts

Question 19

List and explain four of the barriers to effective communication.

Accepted Answer

Some of the barriers to effective commun

Question 20

65% of all remote meetings are done via audio only.

Accepted Answer

A) True 
 B)False

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.

Discuss the advantages and disadvantages of written communication.

Filtering is a barrier to effective communication that takes place when ________.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

Before communication can take place, a ________ is required.

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

________ is a condition in which information inflow exceeds an individual's processing capacity.

Communication apprehension applies to oral and written communication.

Which of the following is desirable with regard to persuasive communication?

The informal communication network in an organization is ________.

Discuss the advantages and disadvantages of oral communication.

Which of the following is a recommendation to effectively manage e-mail?

List and explain four of the barriers to effective communication.

65% of all remote meetings are done via audio only.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.

Discuss the advantages and disadvantages of written communication.

Filtering is a barrier to effective communication that takes place when ________.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and nonverbal communication in lateral flowing direction.

Before communication can take place, a ________ is required.

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

________ is a condition in which information inflow exceeds an individual's processing capacity.

Communication apprehension applies to oral and written communication.

Which of the following is desirable with regard to persuasive communication?

The informal communication network in an organization is ________.

Discuss the advantages and disadvantages of oral communication.

Which of the following is a recommendation to effectively manage e-mail?

List and explain four of the barriers to effective communication.

65% of all remote meetings are done via audio only.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters