Exam 2: Foundations of Quality Management

Give an example to show that the ISO 9001 implementation has helped Sears' efficiency in completing repairs.

According to Dr.Ishikawa's philosophy,data with dispersion information are false data.

What was the major hurdle faced by Sears during the implementation of ISO 9001?

Variation in a production process decreases capacity utilization.

By the end of 2002,all of the 32 carry in service centers of sears,Roebuck and Co.,were registered to _____.

How do KARLEE's mutually beneficial supplier relationships work?

The core of a QMS is focused on creating the goods and services that customers want.

The purpose of Deming's _____ experiment is to show that people can and do affect the outcomes of many processes and create unwanted variation by "tampering" with the process,or indiscriminately trying to remove common causes of variation.

In accordance with Juran's breakthrough sequence,the path from problem to solution consists of two journeys: the journey from symptom to cause is called:

Which of the following was one of Crosby's basic elements of improvement?

Dr.Ishikawa is best known for developing a popular quality improvement tool called_____.

Japanese scientists and Engineers established the Deming application prize in 1951 to recognize companies that show a high level of achievement in:

According to Peter Scholtes,a noted consultant,when people don't understand systems:

A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

Give an example to show that ISO 9001 became a fundamental tool that provides Sears a safe base for continued improvements.

Which of the following terms refers to a device that illustrates a natural process of variation?

With regard to quality management systems,_____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Deming laid out a "quality improvement program" for companies such as Ford,GM,and Procter & Gamble,when invited to work with them to improve their quality.

In Juran's quality trilogy,the process of breaking through to unprecedented levels of performance is called:

Dr.Kaoru Ishikawa,a quality philosopher,is best known for coining the phrase,"total quality control."