Question 1

Special causes of variation in a production process arise from internal sources that are inherent in the process.

Accepted Answer

A) True 
 B)False

Question 2

In Juran's quality trilogy,the process of meeting quality goals during operations is called:

Accepted Answer

A) quality control. 
B) quality planning. 
C) quality leadership. 
D) quality improvement. 
A) quality control. 
B) quality planning. 
C) quality leadership. 
D) quality improvement.

Question 3

KARLEE's steps of customer focus,leadership,involvement of people,process approach,system approach,continual improvement,and factual approach are collectively called the:

Accepted Answer

A) KARLEE code. 
B) gold standard. 
C) exemplification of principles of total quality in its business practices. 
D) standards of care. 
A) KARLEE code. 
B) gold standard. 
C) exemplification of principles of total quality in its business practices. 
D) standards of care.

Question 4

Which of the following points about Crosby's absolutes of quality management is true?

Accepted Answer

A) Doing jobs right the first time is expensive. 
B) Quality means conformance to elegance, not requirements. 
C) The only performance measurement is the cost of quality. 
D) The burden of responsibility for solving quality problems falls only on the quality department. 
A) Doing jobs right the first time is expensive. 
B) Quality means conformance to elegance, not requirements. 
C) The only performance measurement is the cost of quality. 
D) The burden of responsibility for solving quality problems falls only on the quality department.

Question 5

Common causes of variation in a production process are a result of the design of the product and production system.

Accepted Answer

A) True 
 B)False

Question 6

Briefly describe KARLEE's position on leadership.

Accepted Answer

Senior Executive Leaders (SELs)and the K

Question 7

According to Peter Scholtes,a noted consultant,when people don't understand variation:

Accepted Answer

A) they see trends where there are none. 
B) they are more likely to distinguish between fact and opinion. 
C) they know when expectations are realistic. 
D) they don't see events as individual incidents. 
A) they see trends where there are none. 
B) they are more likely to distinguish between fact and opinion. 
C) they know when expectations are realistic. 
D) they don't see events as individual incidents.

Question 8

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

Accepted Answer

A) organizational designing 
B) organizational learning 
C) organizational structuring 
D) organizational engineering 
A) organizational designing 
B) organizational learning 
C) organizational structuring 
D) organizational engineering

Question 9

Which of the following is NOT one of KARLEE's principles of total quality?

Accepted Answer

A) Customer focus 
B) Unobstructed approach 
C) Leadership 
D) Involvement of people 
A) Customer focus 
B) Unobstructed approach 
C) Leadership 
D) Involvement of people

Question 10

Which of the following is the difference between Deming's and Juran's quality philosophy?

Accepted Answer

A) Juran made top management commitment an absolute necessity. 
B) Juran sought to improve quality by working within the system familiar to managers. 
C) Juran demonstrated that quality management practices will save, not cost money. 
D) Juran viewed quality as imperative in the future competitiveness in global markets. 
A) Juran made top management commitment an absolute necessity. 
B) Juran sought to improve quality by working within the system familiar to managers. 
C) Juran demonstrated that quality management practices will save, not cost money. 
D) Juran viewed quality as imperative in the future competitiveness in global markets.

Question 11

The _____ theory states that improvements in quality lead to lower costs because they result in less rework,fewer mistakes,fewer delays and snags,and better use of time and materials.Lower costs,in turn,lead to productivity improvements.

Accepted Answer

A) Quincunx 
B) Basic Elements of Improvement 
C) Absolutes of Quality Management 
D) Deming Chain Reaction 
A) Quincunx 
B) Basic Elements of Improvement 
C) Absolutes of Quality Management 
D) Deming Chain Reaction

Question 12

The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.

Accepted Answer

A) True 
 B)False

Question 13

Variation in a production process makes it easier to find the root cause of the process issues.

Accepted Answer

A) True 
 B)False

Question 14

What is a quincunx?

Accepted Answer

A device called a quincunx illustrates a

Question 15

According to the characterization of total quality by James W.Dean,Jr.and David E.Bowen,_____ are considered the foundation of the quality philosophy.

Accepted Answer

A) practices 
B) techniques 
C) principles 
D) variations 
A) practices 
B) techniques 
C) principles 
D) variations

Question 16

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

Accepted Answer

A) basic elements of improvement. 
B) absolutes of quality management. 
C) the four steps to total quality control. 
D) a system of profound knowledge. 
A) basic elements of improvement. 
B) absolutes of quality management. 
C) the four steps to total quality control. 
D) a system of profound knowledge.

Question 17

List the steps taken by Japanese organizations as a result of Juran's leadership.

Accepted Answer

The steps taken by Japanese organization

Question 18

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

Accepted Answer

A) exponential distribution 
B) hidden factory 
C) quincunx 
D) quality trilogy 
A) exponential distribution 
B) hidden factory 
C) quincunx 
D) quality trilogy

Question 19

A.V.Feigenbaum,a quality philosopher,promoted the use of quality costs as a measurement and evaluation tool.

Accepted Answer

A) True 
 B)False

Question 20

Deming emphasized that knowledge is not possible without theory,and experience alone does not establish a theory.

Accepted Answer

A) True 
 B)False

Special causes of variation in a production process arise from internal sources that are inherent in the process.

In Juran's quality trilogy,the process of meeting quality goals during operations is called:

KARLEE's steps of customer focus,leadership,involvement of people,process approach,system approach,continual improvement,and factual approach are collectively called the:

Which of the following points about Crosby's absolutes of quality management is true?

Common causes of variation in a production process are a result of the design of the product and production system.

Briefly describe KARLEE's position on leadership.

According to Peter Scholtes,a noted consultant,when people don't understand variation:

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

Which of the following is NOT one of KARLEE's principles of total quality?

Which of the following is the difference between Deming's and Juran's quality philosophy?

The _____ theory states that improvements in quality lead to lower costs because they result in less rework,fewer mistakes,fewer delays and snags,and better use of time and materials.Lower costs,in turn,lead to productivity improvements.

The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.

Variation in a production process makes it easier to find the root cause of the process issues.

What is a quincunx?

According to the characterization of total quality by James W.Dean,Jr.and David E.Bowen,_____ are considered the foundation of the quality philosophy.

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

List the steps taken by Japanese organizations as a result of Juran's leadership.

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

A.V.Feigenbaum,a quality philosopher,promoted the use of quality costs as a measurement and evaluation tool.

Deming emphasized that knowledge is not possible without theory,and experience alone does not establish a theory.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 2: Foundations of Quality Management

Special causes of variation in a production process arise from internal sources that are inherent in the process.

In Juran's quality trilogy,the process of meeting quality goals during operations is called:

KARLEE's steps of customer focus,leadership,involvement of people,process approach,system approach,continual improvement,and factual approach are collectively called the:

Which of the following points about Crosby's absolutes of quality management is true?

Common causes of variation in a production process are a result of the design of the product and production system.

Briefly describe KARLEE's position on leadership.

According to Peter Scholtes,a noted consultant,when people don't understand variation:

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

Which of the following is NOT one of KARLEE's principles of total quality?

Which of the following is the difference between Deming's and Juran's quality philosophy?

The _____ theory states that improvements in quality lead to lower costs because they result in less rework,fewer mistakes,fewer delays and snags,and better use of time and materials.Lower costs,in turn,lead to productivity improvements.

The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.

Variation in a production process makes it easier to find the root cause of the process issues.

What is a quincunx?

According to the characterization of total quality by James W.Dean,Jr.and David E.Bowen,_____ are considered the foundation of the quality philosophy.

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

List the steps taken by Japanese organizations as a result of Juran's leadership.

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

A.V.Feigenbaum,a quality philosopher,promoted the use of quality costs as a measurement and evaluation tool.

Deming emphasized that knowledge is not possible without theory,and experience alone does not establish a theory.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters