Exam 11: Six Sigma And Process Improvement

In Six Sigma terminology,the expectations of customers that matter most to them are known as:

Which of the following is NOT a tool used in the Define stage of DMAIC?

In a service context,lean production is referred to as:

Focusing on how to maintain improvements occurs in which DMAIC phase?

The process of drilling down to a more specific problem statement is sometimes called:

A Six Sigma quality level means that the difference between the upper and lower specification limits is six standard deviations.

Accomplishment of any improvement that takes an organization to unprecedented levels of performance is known as:

Explain what is meant by "Six Sigma quality" with respect to defect expectations.Draw a picture that relates Six Sigma quality to the notions of design tolerance and process variability.

Terms such as "kanban","single minute exchange of dies",and "visual controls" are most closely associated with:

A _____ is a _____ of the data from the largest frequency to the smallest.

A change in quality level from 3-sigma to 4-sigma represents a:

The Six-Sigma problem solving approach contains the phases of:

The improvement methodologies proposed by Deming,Juran,and Crosby have common themes which are shared in the Six Sigma approach.

Efficiency problems:

Six Sigma represents a quality level of at most:

Explain why,in the initial stages of Six Sigma implementation in a firm,it is advantageous to choose project that have a high likelihood of success.

At a Six Sigma quality level,3.4 defects per million opportunities are expected to occur with a mean shift of _____ standard deviations of the target.

At the outset of a Six Sigma initiative,projects chosen should have a high likelihood of success.

Explain the concept of lean production.Describe its relation to Six Sigma.

Cause and effect diagrams are used at the _____ stage in DMAIC.